Used Audi Q5 for sale in Spring, TX

This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well.

The car is beautiful and luxurious. It has surprising power. The ride is very comfortable. The back is spacious for carrying whatever is needed. I have no issues.

I am going to college and I needed a car. My dad told me to do a research online and found cars.com. After just a couple of minutes I found MY PERFECT option and called North Audi Houston to get more information regarding the vehicle. Will picked up the phone, and from his very first words, I perceived their EXCELLENT customer service. When we test drove the car we noticed that the seat belts and rug were a little dirty. Will and Ray did not hesitate and offered us every service possible. Customers service, buying process, quality of repairs, and facilites, were beyond excellent. Thank you, Will, Ray, and Car Wash personnel.

The interior is gorgeous and I love all of the fun “toys”! I drove everything from the BMW X5 to the Lincoln Aviator and this was my favorite car to drive. It’s amazing!

Bret and Mark went above and beyond to help us purchase a car for our daughter. They even brought the car to us to test drive when our busy schedules wouldn’t allow for time to make it to the dealer.

Q5 is an excellent car comfortable, luxurious interior, beautiful exterior design, and, most importantly, reliability. I am amazed that at the third maintenance, Audi service did not rotate the tires; after three years, all tires are in balance and well aligned.

WOW-WOW-WOW…. Hands down the absolute best all around new car purchasing experience my wife and I have ever experienced! Our salesman Connor Lenamond was exceptional. Most finance paperwork done online and final signing at the dealership was quick and easy. Vehicle detailed nicely, full tank of gas, and all features explained and set up for us.

I love this car. I was going to buy the baby Q3 but thought it was noisy this one is perfect. Beautiful comfortable and spacious. So glad I drove it. It’s awesome

When it comes to customer service, Sewell-Audi North Houston is hard to beat. They not only take care of you but they provide extraordinary services that is hard to find these days. They made my service experience so easy.

I love these guys - especially my salesman, Brian Lowden. It was a pleasure buying my new MINI at MINI of The Woodlands. The friendliness, courtesy and professionalism carries throughout the dealership. Brian in particular shows his interest and genuine concern from the beginning. He makes sure all questions are answered and issues resolved. He looks out for his customer and does everything he can to get you the best and fairest deal possible. He really wants you to be happy with your car and I surely am. Dealing with Brian was a pleasure and fun experience - and I know that is rare when buying a new car. Thank you, Brian and all the guys at MINI if The Woodlands! You have made me a very happy and loyal customer.

We love this car. Extremely comfortable to drive, spacious and with it's 4cyl 2L GDI turbo engine is one of the most fuel efficient SUVs on the market. Our Q5 has 170,000 miles, had various age resulted suspension, fuel and water pump repair/maintenance but nothing too abnormal. With continued maintenance it will run another 50k miles so we hope. Next we will go electric with the ID4 or Q4 e-tron

The site is user friendly and has a good variety of cars to choose from. They are in the top running, when I am ready to get my car.

This car is perfect for our needs. It is reliable and extremely road worthy. It performs very well off road. It is also great on the highway.

Straight forward to the point 👉 no gimmicks and Nice always stayed consistent and was very understanding and considerate of our needs and situation good job

Best car I have purchased next to my Lancer. Darrell Waltrip Buick Franklin Tennessee best dealership in town. They will always get my business plus more

great experience: Anthony in Sales, Michael the Sales Mgr, Will in Finance, Danielle in Documents.

Been a Audi customer 3 decades. The Q5 is my 2nd SUV purchase & is above & beyond comfortable,quiet & spacious . Audi Brooklyn NYC always goes the extra mile to please the customer.

I went to Audi Central Houston looking for an SQ8 but not sure if that was what I really wanted or not. After letting me to test drive a few different vehicles and running some numbers for me I told them I just wasn?t ready to commit. They weren?t pushy and they didn?t try to keep me from leaving, they just said let them know if I wanted to move forward. I ended up calling them a few hours later and telling them I was coming back for the car. Before I got there the car was being detailed and they immediately got me in with financing. Financing was surprisingly quick compared to my prior experiences and they were very busy on a Saturday afternoon. I was there for around two hours which isn?t bad at all in my opinion. I will definitely be using them for service going forward as well.

Needed something large enough to haul grandkids but still sporty and fun to drive. THIS is it! The Q5 meets all expectations with luxury included.

Bought new q7. My experiences was great at this dealer.

A drivers car... power to weight ratio is great with a smooth power curve during acceleration. The sport seat option with ventilated seats are firm and comfortable and interior features are rich and functional; everything is where we want it to be which enhances the driving experience. The sales process at North Scottsdale Audi was the best ever experienced with professional sales rep, finance, service and even a technical rep who came to our home to answer our questions about the Q5... Wow! We've now broken in the vehicle with in town driving and a road trip and the more we drive the Q5 the more we like it.

Luis was wonderful and made our process in getting a new car so easy!

All staff was friendly & hospitable. Joseph was a great representative of the company and was very informative and not pushy. My interests were taken into consideration and he focused on what was best for me and my family not just a sale!

I was very unsure about stepping out get a car that I will own without a co signer I’m very grateful I was able to do it by myself

Luis Ponce was the best sales rep we worked with so far!!!! He was outstanding and his customer service went above and beyond

Christian was extremely friendly, knowledgeable and helped us with both the sales and getting us acquainted with the car. Great experience, thank you for everything, Christian

I highly recommend Audi West Houston and the sales specialist that I used, Saad Saad. Saad ?listened? to my requirements and suggested four SUVs for me to drive. The first one that he showed me is the one that I purchased. Saad knew exactly what I wanted. Saad was a teacher at one time and you can tell because he patiently showed me all of the features in each car. Then, after I purchased my car, he again reviewed with me how every button worked and explained what every light means. I?ve always has a Lexus, which is nice, but lacking in the latest technology. I love the car that I purchased and especially all the technology.

The Q5 just does most things right. Fuel economy runs about 18-19 in town and 30 highway (4-Cyl.) Acceleration is very strong. Very comfortable and steering response is typical Audi - not numb but not overly strong feed road feel either - better than our previous BMW X3. Seems to have less storage in the cabin than the X3. Owned for just over 1 year. Reliability has been good. Foot sensing hatch opener can be finicky at times but no other problems. No rattles or other issues. Lane keeping is not as good as Mercedes E-class but gets the job done.

Easiest car buying process I've ever experienced. Picked out the car online, filled out a simple credit app, got a call to confirm some details and picked up the car. In-and-out of the dealership in 30 minutes. If you want an easy no B.S. car buying experience, this is the place.

This car is what I always wanted. Some much room and so nice to drive love all the new features it has. Highly recommend it.