Used Audi Q5 for sale in Spring, TX

This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well.

The car is beautiful and luxurious. It has surprising power. The ride is very comfortable. The back is spacious for carrying whatever is needed. I have no issues.

I am going to college and I needed a car. My dad told me to do a research online and found cars.com. After just a couple of minutes I found MY PERFECT option and called North Audi Houston to get more information regarding the vehicle. Will picked up the phone, and from his very first words, I perceived their EXCELLENT customer service. When we test drove the car we noticed that the seat belts and rug were a little dirty. Will and Ray did not hesitate and offered us every service possible. Customers service, buying process, quality of repairs, and facilites, were beyond excellent. Thank you, Will, Ray, and Car Wash personnel.

I love this car. I was going to buy the baby Q3 but thought it was noisy this one is perfect. Beautiful comfortable and spacious. So glad I drove it. It’s awesome

Bret and Mark went above and beyond to help us purchase a car for our daughter. They even brought the car to us to test drive when our busy schedules wouldn’t allow for time to make it to the dealer.

Been a Audi customer 3 decades. The Q5 is my 2nd SUV purchase & is above & beyond comfortable,quiet & spacious . Audi Brooklyn NYC always goes the extra mile to please the customer.

WOW-WOW-WOW…. Hands down the absolute best all around new car purchasing experience my wife and I have ever experienced! Our salesman Connor Lenamond was exceptional. Most finance paperwork done online and final signing at the dealership was quick and easy. Vehicle detailed nicely, full tank of gas, and all features explained and set up for us.

A drivers car... power to weight ratio is great with a smooth power curve during acceleration. The sport seat option with ventilated seats are firm and comfortable and interior features are rich and functional; everything is where we want it to be which enhances the driving experience. The sales process at North Scottsdale Audi was the best ever experienced with professional sales rep, finance, service and even a technical rep who came to our home to answer our questions about the Q5... Wow! We've now broken in the vehicle with in town driving and a road trip and the more we drive the Q5 the more we like it.

When it comes to customer service, Sewell-Audi North Houston is hard to beat. They not only take care of you but they provide extraordinary services that is hard to find these days. They made my service experience so easy.

The interior is gorgeous and I love all of the fun “toys”! I drove everything from the BMW X5 to the Lincoln Aviator and this was my favorite car to drive. It’s amazing!

Very smooth comfortable ride. I have a Q5 2018 and so far no problem. Never thought I will get used to driving a SUV since my last car was an A6 which I kept for 13 years.

Q5 is an excellent car comfortable, luxurious interior, beautiful exterior design, and, most importantly, reliability. I am amazed that at the third maintenance, Audi service did not rotate the tires; after three years, all tires are in balance and well aligned.

Service team is exceptional. From start to finish, the process went very smoothly. Hate they are no longer providing loaner vehicles. Hopefully that will soon change.

I've wanted an Audi for the longest now, and have saved up enough money to actually buy it. I like everything about the car, it was clean from the inside out which is a plus for me.

Needed something large enough to haul grandkids but still sporty and fun to drive. THIS is it! The Q5 meets all expectations with luxury included.

Traded in my Tahoe for this and have loved every minute driving this car! I have one in a car seat, and still have plenty of room. Such a smooth drive. I test drove so many cars and this by far beat them all. You get so much for the money, plus great safety ratings!

My service advisor was excellent. Great facility and staff members, every is nice and friendly, great service, and the video explaining what was actually being worked on was awesome.

Best car I have purchased next to my Lancer. Darrell Waltrip Buick Franklin Tennessee best dealership in town. They will always get my business plus more

Our sales rep was amazing! Then the confusion set in with repairs, tags etc. Will see if the repairs are giid

The Q5 just does most things right. Fuel economy runs about 18-19 in town and 30 highway (4-Cyl.) Acceleration is very strong. Very comfortable and steering response is typical Audi - not numb but not overly strong feed road feel either - better than our previous BMW X3. Seems to have less storage in the cabin than the X3. Owned for just over 1 year. Reliability has been good. Foot sensing hatch opener can be finicky at times but no other problems. No rattles or other issues. Lane keeping is not as good as Mercedes E-class but gets the job done.

Straight forward to the point 👉 no gimmicks and Nice always stayed consistent and was very understanding and considerate of our needs and situation good job

It's great the ride is very quiet and comfortable, smooth and it will get you a speeding ticket. Audi has a great warranty on their vehicles.

Best buying experience i have had. I looked at car near closing one day then called at a later date to say i wanted vehicle. They emailed me information we made the deal via email and phone. I called them to say i was on the way to purchase care have the paperwork ready. I was in and out within 30 minutes.

Bought new q7. My experiences was great at this dealer.

Audi Central Houston has provided excellent service to my prior Q7. The service advisor, Flor Fuentes, has consistently gone above and beyond to provide excellent service and assure my car was performing well and safe. While my 2017 Q7 was at the dealer for repairs, I started looking at the 2023 models. The new car salesman, Jamie, made the process as painless as possible. My 2023 Q7 is a dream to drive

Jeffrey seller person very nice and kindly with customer. I will come back next time if we buy another vehicle. Again thank Jeffrey

DRIVES BEAUTIFULLY , GREAT STYLE AND QUALITY OF INTERIOR AND EXTERIOR. WONDERFUL SOUND SYSTEM WITH BANG AND OLFSON. NAV SYSTEM WORKS GREAT. SMOOTH RIDE AND GOOD GAS MILEAGE. JUST LOVE THIS CAR

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Still in the honeymoon stage. Just leased and absolutely love it. Gas mileage is amazing. Interior space is great and my husband likes to drive it as well. Thumbs up

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Fast, friendly attentive service. Scheduled appointment 1 day in advance. A great overall experience. Would totally recommend this dealer to friends and family members. Great location with wonderful accommodations.

We love this car. Extremely comfortable to drive, spacious and with it's 4cyl 2L GDI turbo engine is one of the most fuel efficient SUVs on the market. Our Q5 has 170,000 miles, had various age resulted suspension, fuel and water pump repair/maintenance but nothing too abnormal. With continued maintenance it will run another 50k miles so we hope. Next we will go electric with the ID4 or Q4 e-tron