Audi for Sale in Leesburg, VA

Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.

Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.

Asad did a exceptional job assisting us in finding the right car. Everything went smooth and I am sure that we will return if there ever will be a need for a new Acura..

Took my car for a routine service check up. Great service and attention to customer. I recommend this dealership to all interested in purchasing and servicing a Mini Cooper. Treat customers right.

The sales team at Koons is very responsive and great to deal with. I do appreciate their follow up and professionalism. They not only had a great repour with me but I do think they valued me as a customer.

I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.

I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.

I bought a Q5 from Ken and he made the process very easy. I would recommend this dealership & more specifically Ken when purchasing a new vehicle!

My experience was outstanding. Everyone involved in the transaction was professional, knowledgeable, and friendly. I was impressed with the attention to detail and the no pressure attitude of the sales and fiance team. They really had my best interests as the priority, a rarity in the auto buying process in my opinion. Great experience all around and I'll be back in the future for sure. OB

The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.

We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.

Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.

I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta

I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon

A vehicle for me was well needed. Mr. Ralph made sure that I left the lot with a nice vehicle for a reasonable price. Thank you

Our 5th great car from Off Lease! Damien was wonderful, and helped us navigate the car buying process yet again. When we???re in Florida, we always stop by off lease as the selection, quality and price is unmatched! We call Nashville, TN home much of the year, and there is no way that you could find so many late model premium late model cars and trucks (the truck selection is amazing). It takes a bit of time and research, but loved Damien???s honesty and help in finding the perfect SUV for my daughter. Mike Katz as sales manager is truly the best! Thanks Off Lease!! We???ll be back!

Customer service was awesome, jermery was so patient with us, he took the time to hear us out to see what was the best option for us and was very honest about cars that has been in accident. Armondo was great worked with us....

Michael Balek was a very personal and friendly individual to deal with. We came in on Saturday and had to leave and thin about our options and weigh out the pros and cons. If it wasn???t for him and Bradley another sales manager that was with us we wouldn???t of gone back. These two made this long process and little less worse. Also our finance guy David in room 13 was great as well! Thank you to all three men!

This was a very easy, no drama, professional sales and purchase experience. We live in Virginia and had been shopping for a Q7 in the local Virginia dealerships. We happened to be in Bethesda and stopped in at Audi Bethesda. Dave Engel greeted us and was very friendly, professional and patient as he described the vehicle and accompanied us on a test drive. A week later, when we decided to purchase a Q7 we thought about purchasing the Q7 at our local dealership. However, based on our experience with David, we decided to return to Audi Bethesda. We are glad we did. David and Simone handled the purchase process thoroughly, professionally and with no drama or pressure.

I visited the Service Department of Koons Arlington Toyota on Friday morning (Black Friday) for the first time, and for my first scheduled 6 month service on our new 2018 Toyota Yaris iA sedan, which was ranked the safest subcompact on the market. For a subcompact, it has more features that most compacts have and is a pleasure to drive. As we are low mileage drivers and had just under 1,000 miles on the car, I was wondering why I had to service it at six months. I was thinking maybe so the dealership could make more money. Well, I was wrong. I approached Mr. Mehedi Patwary the Assistant Service Manager to turn my car in. After reviewing the paperwork and mileage, he advised that I should wait until the 8 month point to turn it in for the first service so that I could get all three free services spread out evenly over the 24 month free service period. And he added that the Warranty would not be negatively affected. I found Mr. Patwary to be very professional, customer oriented and very easy to work with. I was more than pleasantly surprised by his focus on my personal situation. Later that afternoon, the low tire pressure warning light went on, but upon inspecting the tires, none was losing air to the point that I had to be worried. So this morning, Saturday, Nov. 24th, I took it back and wow, was the service department busy. I re-approached Mr. Patwary thinking he probably couldn't be bothered as it was so busy, but again, I was very pleasantly surprised. He stopped what he was doing, listened to me and simply said please let me have the keys and I'll have someone reset the light after insuring all four tires were brought back up proper tire pressure right away! The car had been sitting as I purchased it over the internet some months ago for my wife who had returned to the U.S. a few months before I could. When they were working the fix for the tire pressure warning light, he came back to me and advised me that the car did not have the required Virginia safety inspection on it, asking if they could do it for me then. I had been unaware of this as I was overseas. I said yes, please. They did and everything was done with the car given back to me in about 30 minutes, a miracle in view of how busy they were. In my 40+ years of buying and driving cars, I have never received such professional customer service from any dealership's customer service department. Koons Arlington Toyota will get my service business for years to come, thanks to the superior customer service provided by Mr. Mehedi Patwary.