Saludos. I just want to thank Herman for his excellent customer service and support during the process of purchasing my first Audi. Based on this experience and excellent customer service I hope to continue our future business venture. Muchas gracias Hernan.. mi A6 esta vacanisimo...
Working with Hernan was a terrific experience. He set the proper expectations, helped me in any way he could, and did not oversell the product. His confidence in his product transferred into my whole buying experience.
Hernan made the buying process easy. Absoletely no pressure to buy! Very detailed maintenance records provided. Definitely would recommend Hernan for your next vehicle. Entire Autohaus Lancaster
Staff was helpful.
Had a very good experience buying an audi from Autohaus. Our salesman, Hernan, is outstanding. He was a pleasure to work with, very responsive and knowledgeable about the vehicles and the process. We arrived at the dealer later than expected, an hour before closing. But he had made all the arrangements and notified the other departments so the paperwork could be expedited and the car ready. Hernan is an asset to the dealer and his customer service was the main reason I was willing to buy this vehicle from an out of state dealership rather than from another dealer located closer.
Hernan, has helped me again....third car I bought there and this experience was great again. I was traveling alot and had to do things by phone, but once I got in town evrything was handled as usual and the process quite painless. Jacob finished up in the paperwork dept and made that boring task smooth and comfortable. Kudos again to everyone at Autohaus.
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
I felt from the first phone call I was dealing with a straight shooter , and I was right . Kevin could not have been more honest or accommodating. A hard thing to find at any car dealership anymore. In the future I’ll be living in NC but would check 905’s inventory before anyone .
Salesman was very informative and honest, he made us feel completely at ease with the whole process. A pleasure to work with.
I would highly recommend this dealership to ANYONE looking for a good used vehicle.
Our car buying process went extremely smooth. Richie was wonderful. He was not pushy and responded promptly to my call regarding the vehicle we were interested in. We are extremely happy with our purchase. Came from Baltimore, Md.
I inadvertently selected an option for verifying vehicle availability. Manheim Imports confirmed, reaching out both by e-mail and telephone. There was also a follow-up note from the sales manager.
I agree with the other reviews, no pressure sales team! In fact we found exactly what we were looking for right before going out of town. Ritchie has no problem holding it for us. Notary next door made the buying experience easy.
I have shopped for the car I eventually purchased for over 18 months. The car I bought was by far in best condition, with all available features and options, and at lowest price. A total value. The sales personnel are friendly, informative, patient, attentive and generally helpful. They were very respectful of my time and travel plans. My car was missing a couple items which the dealership said it would take care of - no questions asked. This is THE pre-eminent used-Audi dealership to buy from if located in the northeast or mid-Atlantic. I drove seven hours to see and buy my car - it was worth every second.
After a lengthy search, I just purchased a near new 2017 Cadillac CTS-V. What's impressive about this transaction is that Manheim Imports is located in PA and I'm in OR. I worked with Ken Boak to make the deal but I was nervous about the cross country shipping. Luke Kreider went out of his way to assist with the coordination. I just received the car and it's everything Manheim advertised. I want to thank Luke and Ken for a terrific buying experience. I strongly recommend this company.
I bought a used Porsche from them from out of state and flew into Harrisburg, PA to pick the car up.
There was someone there to pick me up at the airport promptly. The car was as described and the paperwork was ready when I arrived. It was an excellent buying experience.
We traded in a BMW i128 on a Mercedes e350 and were totally satisfied with the friendliness and professionalism of the sales and management staff. The overall process was quick, the negotiations were courteous, and the entire process was excellent. This is our 4th car purchased with Manheim Imports.
Jared and Josh where very nice,bought a car for our granddaughter she loves the car,so far we are very pleased and would go back ,thank you both
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