Excellent Service, make you feel like a valued cus
by Ben H from Battle Creek, MI
May 21, 2018
Just finished purchasing a Porsche Panamera GTS from this dealership last weekend. The GTS trimline of the Panamarea is very difficult to find at a reasonable price. They were able to find an excellent vehicle (fully loaded & decent miles). It was also priced reasonably for condition/mile. We even traveled 3 hrs from out of state (twice) to get the deal done. Mike, Ben and Tricia really made a great impression and made this used car purchase as painless as possible. Thanks & Great Job!!
Found car online, listed as under $59K. Emailed for information. No response so I called a second time. Got energetic, young and professional salesperson. Car price was unfortunately very high for a 2007 at $79K. Too bad as car sounded very nice but with price equal to 2010 DB9's and in 2012 Virage territory.
Dealer has a nice inventory of vehicles and I naturally enjoy supporting independent Dealers that do good business and like to compete with the big guys. Mike was consistent and responsive in a positive light. Would recommend and shop again...
I have to say, Working with Brian James in the finance department has made my decision easy to travel a extra 40 miles to Mancari jeep especially that I have a jeep dealer 5 minutes from my home. Brian knows what I want and gets it done in a timely manner. Thanks Brian James
This Service Department listened to my concerns.
The service manager took me on a road test to show me how the features function on my Bentley.
He showed me features that my selling dealership never showed me.
I left my Bentley there serviced my Bentley.
They gave my a brand new Maserati to drive for a loaner vehicle.
My Bentley was completed and fully detailed.
That is what I call " Great Bentley Service"
I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
I have been wanting a Audi S4 for sometime, based on a family member's recommendation of Ultimo, I checked their website, and found the exact car I was looking for, I stopped in to check it out and was greeted my Michael. Michael was very easy going and very knowledgeable. He let me test drive the car, and let me check it out. There were no high pressure sales tactics. I went home to think about it, and ended up going back a few days later to test drive it again and ended up buying it. About a week after buying it, the transmission started making noise. I contacted Michael and Scott at Ultimo, they had me take it in to a shop that they prefer. Turns out the transmission needed to be replaced. Ultimo paid for the replacement and provided a loaner car for me. I am very glad to have my S4 back! Michael and Scott were very pleasant to work with. I look forward to doing business with such a stand up place again.
Bought a used BMW from Perillo, and the entire process was super easy from Sales (Robert) to Management (Dan) to Finance. I was surprised by the low pressure environment and ease of working with these guys. Very pleasurable experience over on the used car side of the shop. Amazing selection of cool cars too!
I was a bit worried at 1st buying a vehicle from out of state but Evan was great to work with great communication and the vehicle turned out after inspection in Florida to be in great shape. Everything was just as Evan promised
We will always buy from Jidd. We have now bought 2 vehicles from Jidd and we won't go anywhere else in the future. They are friendly, helpful, good prices - great experience! Go to Bashar - he helped put us in our first Benz last night!!!
They move very quickly during the purchase process. Very friendly team and the Porsche genius was very knowledgeable. They missed several small issues on the delivery of $100,000 vehicle. The issues were simple to fix at another Porsche dealer no charge.
I recently purchased a BMW from Perillo Downers Grove dealership and had a great experience. After having several negative experiences at other dealerships and seeing how much better this experience was, I felt compelled to write this review.
Dimitri was very patient, friendly and most importantly did not pressure me at all. After looking at the car initially, I came back the next week and test drove the car a 3rd time before I made a decision to buy the car. I found a couple of minor issues after I bought the car. Dimitri and his manager, Dan, stood behind their car and repaired it for me for free even though they were under no obligation to do so. They even provided me a 5 series BMW loaner.
No pressure from anyone. Loving my new car. Very nice , great customer service, goes out of their way . I highly recommend this place.
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