Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
by E. from NY
November 24, 2018
If you need a small car with basic features - no camera, no park assist, no alarm, manually adjusted seats - this one is for you.
Worked with Andy Alexis Sr. on a 328i I found online. Had a poor experience at a dealership closer to home but drove 40 miles from Towson and would do it again. Great Experience. Thanks Andy
Worst car I've ever driven!!
by DaraDC from Vienna, VA
November 17, 2018
Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
Car serviced quickly
by Robert Philpot from West Hempstead
January 10, 2019
Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly.
The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly!
This is one of the best experience I had at a dealership. Would definitely come back!
BMW of Silver Spring is a top notch facility with excellent client advisors. I had an awesome experience working with Lonnie Overby. He was honest, accommodating, and worked hard to get me into the car of my dreams. If you’re interested in a BMW and want a pressure-free buying experience, ask for Lonnie.
This is one of the best experience
by James Jackson from West Hempstead
January 10, 2019
Had just got my car totaled. Decided to look online for cars. After deciding on a car I came to their site and asked if a certain car was available. Farhan mirza quickly responded and helped me out. I did the same to another dealership and only got automated responses. Personal service is what I like! And if that's what your looking for, come shop here! The entire staff is really nice! Overall a quick, easy, and great car buying experience. Thank you Farhan mirza you took the pain out of buying a car!
My overall experience at the BMW Silver Spring, MD dealership was exceptional, professional, pleasant and courteous. My salesperson, Karen, is outstanding. Karen was attentive to my needs, diligent is assisting me with my finance options and providing me with access to additional funds to offset my monthly payments. Karen was both professional and courteous. It was a pleasure working with her and I plan to work with her again in purchasing my next BMW.
by Les Jones from West Hempstead
January 10, 2019
Great job! Farhan mirza was very helpful and we enjoyed the whole experience. We came all the way from Boise Idaho to buy a car here, and would do the same again.
I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
by Bm lover from El paso, tx
October 23, 2018
I always have wanted a bmw.
Having my 320 bmw is a good beginning.
I really like this car and definately I would recommend it
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
The type of car you can drive all day
by williamdotr from California
June 17, 2018
The car was amazing! As a previous BMW 3 series owner, I would highly recommend the 320i! Affordable price, quick, stylish and great gas mileage!
I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.
More of a car than I expected
by Beemer from Morristown
October 12, 2018
I had been researching this class of car for months and it was definitely worth the wait. I've owned 2 BMW's, a 328is and 528 before and this is by far the nicest.
This was my first time going to BMW of Fairfax for service. Danika Clark was my service advisor. She made me feel comfortable with the process and made sure I knew how long it would take. By the time the service was complete I felt like Danika was a friend of mine for years. I felt like she was a family member. Thank you Danika
It is alright, but I would prefer a 535.
by Encourager from Cedar hill
March 16, 2018
This car is great. I used to own a 535 though. I would love to purchase another one. The 320 is good for beginning, and I would recommend it to a first time BMW buyer.
Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.
Top notch car with style and reliability
by Artist/Photographer Kim from Cottleville, MO
May 24, 2018
I think this vehicle is great. It drives smooth, has plenty of zip and gets great gas mileage. It is an outstanding product and I recommend owning a BMW to anyone who appreciates a nice looking car and enjoys driving. I especially like the fact that you don't have to change the oil very often according to manufactured recommendations it is alot less frequent than other cars.
Great folks. Made buying a car a smooth transition. Great quality cars. Great price. Jean Pierre was very accommodating and knowledgeable. Would highly recommend to all.
Overall best choice I could have made
by KeithDunham from Wake Forest, NC
June 18, 2018
This car does not only have the classy look that I like but it also has very good gas mileage, comfortable on the inside, a great speaker system. Its performance is excellent. It drives more smooth than any other car I have ever driven and picks up speed well too. I would definitely recommend this vehicle.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
by KartFan from Canton, MI
November 27, 2018
The mechanical grip and performance is great. The interior is well designed and crafted. Not a big fan of the A/C system. Complicated to adjust the temperature. I personally like the low floor which makes handling really good.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
Drive in Style
by Dean0922 from Vernon, CT
October 2, 2018
This car is stylish, sporting and very comfortable. It is extremely responsive and a smooth ride. The only things missing is good storage in the interior and a built-in compass!
I was appreciated Mr. Ben was mad cool and very patient with me and explained to me everything I needed to know.. I recommend anyone and everyone to come see him.. he will bless you and put you in the car you need
A great car
by SRG from Tampa, FL
August 27, 2018
Not my daily driver but this car is an excellent ride. Only downside is the bluetooth audio for media connection which is not available on the 320i.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Nice Performance Machine
by Dcskins8 from Bixby, OK
October 22, 2018
Great car from a performance standpoint. Handles the road like BMW is known for. Really nice exterior design. Leaves a little to be desired in regards to interior features for a luxury car.
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