My experience at Audi Chantilly was terrific. Perusing vehicles online and saw a used one I was interested in online. Enquired about its availablity and got immediate responses from two sales associates. Made an appointment to test drive. Evening before test drive, received email to say vehicle was still available. Upon arrival at dealership, vehicle was sitting outside in front of the showroom (anticipating my test drive!). The dealership is large, expansive and immaculately kept. My sales associate, Mamta, was exemplary. She assured all my needs were met while test driving, getting information about the vehicle, discussing price, final sale and paperwork/documents to be completed. Drove home that evening in an exceptionally clean & well-maintained used Audi A5 Cabriolet. Even gift-boxed spare key and extra key ring...Very classy touch!
My end of the rainbow
by WonderWoman from Toledo, Ohio
December 31, 2018
I think it’s a symbol of why I didn’t settle on the type of car my husband wants. 🥰 I am so happy I got it by myself, no co-signer... I feel like Wonder Woman when I drive it, it’s empowering!
Was traveling over 2 hrs for a jeep they had listed and hoping for a good experience. Well... my experience was more than good.. it was EXCELLENT. I recommend you check this place out before making a final decision somewhere else . The entire experience was AWESOME ! Thank you.
Most stylish suv I ever had
by Sumo from Windsor CT
December 27, 2018
Comfort wise awesome ... vehicle pick up which I never see in any vehicle ... heated seats and panaromic roof takes it to the next level ...
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Expensive car to maintain
by Chewy from Rancho Mirage
November 8, 2018
Diesel engine is strong and dependable. Question the reliability of the electronics. The blind spot function is first generation and not reliable and useless. Basically a dependable engine but other components will give me the ultimate answer in time. This car is too expensive to purchase and to upkeep.
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
Most reliable car
by Stan from Peoria, IL
December 4, 2018
The most reliable car I used. You will never get tired of driving an X3. It gives you the feel of sports car and fulfills the family needs. I used this for over 4 years without any issues. And I am planning to buy the bigger model X5.
I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.
by Carla J from Ocala, Fl
October 9, 2018
This is a great vehicle. It has a very smooth ride. Feels like you aren't even moving. It had comfortable seating for family and friends. It's also a very attractive vehicle.
This was my first time going to BMW of Fairfax for service. Danika Clark was my service advisor. She made me feel comfortable with the process and made sure I knew how long it would take. By the time the service was complete I felt like Danika was a friend of mine for years. I felt like she was a family member. Thank you Danika
BMW X3 SPORT
by Rastagurl from Hyde Park
August 17, 2018
This car has so much features it's hard to list them all. Great leg space..all seats are heated...steering wheel is also heated which is a great feature for winter cold days since I live inml Massachusetts. Eco friendly mode saves on fuel..overall you cant fo wrong with this car
The service manager, James Pollack has always been extremely helpful in regards to facilitating the service of my Maserati Ghibli. James is extremely attentive and very informative.
a slight negative is that I was extremely surprised upon the return of my vehicle when I noticed it had not be cleaned and was very dirty.
First time owner of a BMW
by Sonia J from Kapolei, HI
November 4, 2018
This car is exactly what I needed to tow around my two growing toddlers and to take back to Colorado as it is an AWD diesel powered vechile
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
This car drives great. Really like the all wheel d
by Dterry from Danville ky
January 12, 2019
Vehicle is everything we were looking for in SUV type vehicle. Perfect size for traveling and comfortable . This is the 4th Bmw we have owned and first time buying from this dealership.
My wife purchased her dream car from Sterling and the staff rolled out the red carpet. I was extremely impressed by the level of service. It was a special day she’ll always remember.
Excellent customer service
by Carlos Lamb from West Hempstead
November 25, 2018
I want to thank the sales adviser for excellent customer service, and support during the buying process. The best customer support I have received for a very long time. Well done Certified select motors. Also I would like to thank manager for helping us out with the finance. I would definitely recommend this place to car buyers.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Nice car and excellent driving vehicle.
by Benny from Sugar Land
January 4, 2019
This car looks cool and nice, excellent in driving and handling. Great car to buy. I will strongly recommend this car to friends and relatives.
Going to purchase my car was the best decision i ever made. The quality of the car and the people so friendly and appealing to the customer its really a pleasure to buy a car from such an amazing place. I definitely recommend HandR for there best service you will ever recieve
Maintenance costs are outrageous
by bruceplace from Honolulu, HI
November 27, 2018
My wife wanted a BMW so we bought one. Maintenance costs are out of this world. Local dealer is crooked as a snake. What a disappointment.
I always receive exceptional quality service from Regina White. She is honest, helpful and always courteous. Regina takes time to explain the problems) and provides you with options.
Bought Certified BMW X3 Xdrive28i for our daughter
by UAGolfer1981 from Tulsa, OK
November 29, 2018
Our daughter was involved in a wreck that set off the air bags in her BMW X1. The BMW was totaled but its safety saved her life. We went shopping for a replacement and after test driving the Lexus, Toyota and Land Rover, we selected a certified pre-owned BMW. What a great choice! The vehicle looked, drove, and smelled new! Larger than the BMW X1, but still very easy to drive/park. We were amazed how quiet it was inside while driving. 22 MPG in the city and almost 30 MPG highway! The Heads-Up Display is our daughter's favorite feature, allowing her to keep her eyes on the road and all times to keep watch for crazy drivers! Mom and I sleep well at night.
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
by Sailing fool from Grapevine tx
January 4, 2019
Performance is exceptional. Find myself smiling ALOT! Plenty of room for me and my gear. Different driving modes accommodate different driving mood and conditions. Might have to get the wife one!
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
Smooth, safe ride
by Happy customer from Newtown, PA
December 1, 2018
It’s the M40 and has everything and more. Very nice drive, safe, comfortable and perfect size. Not to mention, it’s a good looking vehicle. Highly recommend.
Pleasant. Great environment. Friendly staff. Negotiated a great price. My sales representative did a great job in explaining the vehicle and treating my child who was with us very well.
Driving this car is a wonderful experience.
by JC from Boca Raton Fl
November 29, 2018
The BMW X3 has a great new design. The driving experience is wonderful and the sporty. The X3 has plenty of leg room in the front and rear. The car is sporty and always catching the eye of the crowd.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.