New and Used 2020 BMW X5 for Sale in Palm Harbor, FL

Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked ???from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you.

Once again I had a very enjoyable, informative and most professional experience with Steve Venden and Ferman BMW - my second car leased with Steve. On Monday, June 18th, I brought my 440i in for service. I leased that car from Steve and Ferman on December 12, 2016, thus was in the middle of a 36 month lease. Our 2 door car needed to be upgraded to a 4 door. While Cesar Tereso (also excellent) was assessing my car for service I took the time to roam the new car lot looking at 4 door models. I asked Tereso not to do anything with the service until I spoke with Steve about a new lease on a 4 door. Long story short, Steve and I arrived at a 2018 540i, beautiful 4 door on the lot with a complete sports package. I had described to Steve exactly what I wanted and he found it - the perfect car for my wife and me. Alpine white with a white leather interior, my wife???s favorite combination. Steve wasted no time - we immediately took a test driver then came back to his office to negotiate a new lease. I added a couple features that we already had on our present car - carbon fiber spoiler and mirror covers. I then had to leave for an appointment but Steve told me he would run the numbers and get back to me soon. I heard from Steve in a couple hours and we quickly consummated the deal. We bought out of our first lease and set up a new 36 month lease for the 540i. Steve would have had the car and paperwork ready the next day but my wife was scheduled for surgery so we met yesterday, Wednesday the 30th at 11:00am. Our new car was completely detailed. Steve even surprised me by having the car already tinted! At 11am yesterday the car was completely ready (a couple items had to be ordered). The car was perfectly detailed. The financing was set up and handled efficiently by Scott Douglas (Spelling). I transferred everything from my 440i to our new 540i. Steve then took the time to completely orient me to the new car, he answered all my questions, set all my personal settings, paired up my phone, etc. In summary, I couldn???t have had a better car buying experience. I have purchased or leased over 30 cars over the years and my 2 best experiences by far have been with Steve Venden and Ferman BMW. He is the best - knowledgeable, professional and low pressure. I could not have been more satisfied with a car buying/leasing experience. I do know from past history that Steve with answer the phone whenever I need him. I do recommend Steve Venden and Ferman BMW to any person interested in a new or pre-owned vehicle.

Mary Jo was fantastic to work with. She met me at the dealership at 7:00 PM due to me not being able to leave work during the daytime. She had everything organized and ready for me to look over. The pricing of the car was by far the best I saw in my searching and they even accepted my car with a rebuilt title and 102,000 miles as a trade in and matched the CarMax purchase offer. The other dealerships I met with around Tampa were only willing to pay 1/3 what CarMax offered. While I was signing title and registration documents, Mary Jo went above and beyond by transferring over all of my belongings from my old car to my new car with impeccable detail. What's more, a small GPS chip not visible without knowing where it was. I called the next day and Mary Jo packaged it up and mailed it to me. My experience was void of smoke and mirrors, transparent, more than fair in terms of value and amenable to my needs. I will definitely consider repeating my experience with them when I purchase another vehicle.

So impressed by this dealership???s service. This is my first BMW and I???m blown away at the difference in how service and staff can vary from dealerships and companies. Keep up the excellent service, this is how you keep customers coming back for sales and service 😋

My Salesperson is Kenny Russell. When we purchased our X1 he was very knowledgeable about the vehicle and was truly friendly. We had to purchase this car from him we was that good. It's been almost 2 years since we made our purchase and could not be happier with the vehicle and when we need to purchase another car it will be through him and Ferman. Our grandson Cooper (6 years old) is on the Autism Spectrum and whenever we come, usually every other week or so (Cooper is a car guy) and loves BMW & Mini Coopers we are always treated with kindness and respect. A few weeks ago Cooper was having a conversation with the GM and he was so impressed with Cooper's knowledge of cars in general he gave him a model of an i8. Cooper immediately knew what it was and asked for a ride in an i8. Paul Scaglione heard of Cooper's request and made it happen this past Saturday. As Cooper entered the service area all the Service Reps and anyone who was there clapped as Cooper entered the i8 and had his ride. Today is Sunday and he is still telling everyone about his ride. Thank you very much Paul & Ferman BMW for making my grandson a very happy little guy and a customer for life. WOW you guys are more than a car dealership!

On December 27th, we ordered a 2018 330e for our daughter as a college graduation gift. From beginning to end the experience was fabulous. We tracked the progress of the order via the ???MyBMW??? website. The BMW Genius hotline even gave us the name of the cargo ship that her car was loaded onto in Munich. Using marinetraffic.com, we were able to monitor the ship???s journey from Germany to the US. When the car arrived in Palm Harbor, our client adviser Dan McCloy called us right away and scheduled the delivery appointment for the next day (March 31st). After a brief, but pleasant experience with Bobby Haines in the finance department, Toby and Scott (BMW Geniuses) helped our daughter learn all of her new car???s features; from pairing her phone to using the electric car charging port. Overall it was the best car-buying experience we have ever had!

Sara G. was FANTASTIC! She knows her Mini! We had an informative test drive. I wish I remember the two finance gentleman, they were also knowledgeable. Thank you all😋 I love ?? my Mini🤗

Gary Mack was truly a pleasure to work with from initial meeting to handing me the keys to my new X3 (which, by the way, I LOVE.). Up to this point, I give the dealership an A+....hopefully I???ll be able to give the Service Department the same....too early to tell. But, thank you Gary for everything, including your sense of humor 😉.

Didn't know what model we wanted to replace our old Z3, so Lamar and Mary set us up with a 2-day test drive. So glad they did, because the car we thought we wanted - wasn't. Mary went out of her way to put us in a car we would like, and the exact color and style just happened to be delivered while we were there! Serendipity! They prepped it and we drove it home. We love our new 430i ... and Ferman BMW!

This dealer makes car buying easy as possible, I looked at other dealers but decided to come back here because I liked my experience the first time around back in 2007. I bought a MINI Cooper 11 years ago and came in to test drive a 2015, which was great but the 2019 was incredible! So after my husband talked me into it, I bought the 2019 and couldn???t be more happy with the car! Mark Davis was my salesman and he really knew everything to know about the cars and even gave me a little lesson before I left on all of the features of the MINI I bought. I truly appreciated that extra attention.

I typically get a loaner, but today, my molding repair I was told would be a quick job <45 min - the experience was painless on many levels 😊

Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won???t purchase a BMW anywhere else! I love these guys. Thank you!! Ps. Robert is absolutely amazing!!

I purchased a 2013 335i convertible at Ferman BMW on Thursday, July 28, 2016. My entire experience was awesome! My sales representative John Grima was very friendly and informative. He was patient with my questions and even gave me a brief demo on driving using the sport-mode paddle shifters. The car I bought was exactly what I was looking for and had been searching for over several months. The price was exactly as I had hoped after viewing similar sales all over the South. John went out his way to make sure I was happy and every bit of the process was completed to my satisfaction. He even worked the next day to find the vehicle's spare key and fix a minor issue concerning the car's under carriage. Ben the finance specialist was helpful and friendly. He worked with me to pick the perfect warranty plan for my vehicle. I love my new car and thanks to John & Co. the whole experience was a pleasure!! Thanks John G.

My experience at Ferman BMW was Fantastic ! I am extremely satisfied with the five star service that I received from Robert Chodorowski and Karl Alvarez,(Sales Manager). I am looking forward to establishing a long term relationship in the years to come. Mr. Chodorowski was very pleasant to work with and his level of professionalism and knowledge are impressive. Overall, I am impressed and very satisfied with all of the staff that I met when I leased my 330i! I am so HAPPY with the car! It???s exactly what I wanted. Ericka

Just purchased my 6th new BMW over the past 20 years from Ferman and my 5th of those through Brian Gains. My experience was again outstanding and even better this time. Based upon my purchase history with this dealer, they knew my expectations of the deal and delivered on the first offer. Having done the research on the purchase price of the new car and my trade, I was prepared to move on a fair deal, which they beat on the first counter. Brian was always available for test drives for my wife and for texting details of the car and eventually the purchase. After the purchase I added body options through the service department and had an equally pleasurable experience. Thank you Ferman BMW!

My 2012 Mini was due for expected maintenance with 40,000 miles. In addition, warranty work was needed and it was about time to consider new tires. I had already shopped for tires and was surprised to find the dealership was slightly less than the best price I could find. Paul, the service manager, went out of his way to help me understand questions I had and to explain how to get my tire rebate and one year warranty for road hazards. I would recommend Ferman BMW/Mini without hesitation.

I did not get the monthly rate that I wanted, nor did I pay for the car what I wanted, heck nor did I get what I wanted for a trade. With all that said, Gary Mack???s customer service skills are 2nd to none. He has a very non car dealer approach to his customers, and you feel more like a friend than customer. Everyone at Ferman BMW sales made the buying experience 3rd this year a fun and relaxed experience. I do not mind paying a little extra, as in return I get ten fold better customer service experience. Post purchase is where sales falls short, but not in this case. Gary made sure to text and reply to any and all concerns. When I came back Monday with some minor issues, we laughed it off and he was working with service to address all my issues. With this type of customer service price can???t get me to switch dealers! Also, why this is a review about Gary, I don???t want to forget how amazing Jamie and Steven from service were the following Monday. 10/10 across the board for Ferman BMW!!!

This dealer is by far the best in class BMW in FL, There customer service and sales and service department really care, I???m happy with my certifi pre-own 328i xdrive! Thank you 😊 Again the best BMW dealer I know in central/west FL Keep it up !

I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn't sure it would go thru with the bank, if you know what I mean. However, the finance guy made it happen for me. I don't remember his name, but I called him "pretty boy" as he is a very handsome young man! While we were there waiting, me and my granddaughter, Dan, my sales person, took great care of us. The waiting area was clean, and it had plenty of snacks and drinks available. The best part was that they have an area for kids, so my grandbaby was entertained and did not asked me once if we were done yet. ;-) So I went home with my new vehicle, and when I got there, my husband got very upset with me because I did not consulted him before I agreed to purchase the vehicle. He does not like car payments!!! But I wanted a newer car with more up to date features. He was so mad at me that he was ready to divorce me! So on Monday morning, I went to see Karl Alvarez to see what he could do to help me., because I loved the new car, but I love my husband more!!! As I sat in his office, he took the time to listen to my dilemma, even though it wasn't his problem that I chose to not consult my husband. His reply to me was, "Don't worry! We will make right and we'll do what we have to. But the sale of a car is not worth a broken relationship!" I was shocked when I heard that, as again, it wasn't his problem. He told me to call my husband and ask him what will make him happy. My husband went with me 2 days later to talk to Karl. He listened to my husband and they got to an agreement! I got to keep my newer car and my husband too! To me, that was priceless!!!! No other dealership that I have ever dealt with really could not give a c*** about my life or problems as long as they got the sale. But at Ferman BMW they are not like that! They care about the whole customer experience from beginning to end, including saving a marriage! When ever I am ready to buy that brand new BMW, I promised Karl that I will come back to them!!!! THANK YOU FROM THE BOTTOM OF MY HEART TO DAN MACDONALD, MY SALES PERSON, JARED WHITE, AND TO KARL ALVAREZ FOR THE PRICELESS COMMITMMENT TO CUSTOMER SERVICE!!!!

First of all, the performance, value and style of BMW vehicles enticed us to take one for a test drive. We went to the Palm Harbor BMW store because it was closest to our home. We met Robert Chodorowski and we both agreed that he knew more about the vehicles he was selling that any car salesman we had ever met. We are business owners and can totally appreciate an employee knowing their "stuff"! This is our third vehicle purchase from Ferman BMW and we absolutely love our new 2019 x6 and are totally satisfied with Ferman. Thanks guys! Sincerely, Terry and Jeannie White