Murray Newton is a knowledgeable, patient, kind person. Not just a salesaman - a truly good person. Absolutely no pressure tactics. He spent an entire 4 plus hours allowing me to learn and test drive 3 vehicles in lousy cold, snowy weather. I never felt as though he was losing any enthusiasm for what he does or impatience with me. I would recommend him to anyone without hesitation. If I am in the market again, he would be my first call.
I had a great experience at plaza bmw. Previously i was on a lease from out of town and I was fearful about what to do as far as my next car. I went to several nearby dealerships and then ended up at plaza bmw where Brandon pittman pointed me to the right direction giving me option for certified preowned and lease. Negotiating a deal is as always a difficult ordeal, but I ended up getting a cpo 4series coupe with configuration of what I wanted and even more. There were some minor defects in the car like a disconnected fuel lid, but they are doing the courtesy of fixing so that I can drive around with what looks like a pretty fresh new car.
While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service!
I can honestly say that I actually LOOK FORWARD to bringing my car in for service because everyone is always professional, friendly and patient. Especially Amanda Suraci, who always takes the time to explain the recommended services as well as my options. Amanda is a GREAT employee and Autohaus is a great dealership!
I just wanted to acknowledge the incredible automotive repair service and customer care I recently received from the Autohaus BMW team. After being subjected to an incredibly frustrating repair issue at my hometown BMW dealership, I made the trip down to Autohaus BMW and was treated as a truly valued customer and my automotive issue was quickly resolved. The difference in dealership customer service standards could not have been more apparent.....thank you Autohaus!
I was in the market for a new vehicle and Dean Team had a 2013 BMW 328i Convertible for sale that i was interested in. Prior to looking for a new car i had a accident with my 2012 Hyundai Equus and they took care of me while all the other dealerships i went to were low balling me on my trade in Eddy was able to hook me up with a great trade in price! I purchased the BMW and iv been super happy these guys really make you feel like family! Looking forward to purchasing more vehicles from them! Dave Zor was also great he got me in and out with in 45 minutes!
The staff especially my Sales guy Kurt Convey were amazing. I originally planned to build and purchase my car, however circumstances required me to purchase the car sooner that expected. There was nothing Kurt could do to make the car production go any faster, so he found a vehicle on the lot that exceeded my expectations and stayed within my price range, He truly went above and beyond, and did it all quickly.
They guys in the show room were polite and friend and they were prepared to answer my questions and meet my needs We did purchase the car and transaction was professional and the car just live it. I???m sending them some of my family member. 5 stars to there GM. Edin Hadziefendic
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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