Excellent car-buying and car-selling experience
December 3, 2018
I searched for months, both online and in my area, for the specific car that I wanted: A 2013 Lexus GS 350 F SPORT with AWD. I finally found one that had been owned and operated in California, which was a big deal to me because I didn't want one that had been owned and operated in a Rust Belt or cold weather state due to corrosion issues. This dealer had bought this car at auction in CA the week prior to me finding it on Cars.com and when I called the dealer, the guy I spoke to (Amir) was very friendly and helpful. He even climbed under the car for me on the lot and took photos of the undercarriage and the engine compartment to show me that the car was very clean and had no rust. I live in KS and this dealer is in IN, so this was going to be a complicated deal since I also had a car that I wanted to sell (not trade, but sell for cash). I had never bought a car from an out-of-state dealer, and I did my homework on Fishers Imports. They had nearly perfect reviews, but I still shared my apprehension with Shawn and Amir but they put my concerns at ease. These guys (Amir and Shawn) were patient, professional and courteous throughout the process. They made me a fair cash offer for my car, sold me the Lexus for a fair price, and did their part to make the transaction quick and smooth. I drove my car there and sold it to them and purchased the Lexus and drove it home, all in the same 1,100 mile and 18-hour day. I even had some (previously unknown to me) minor title issue with the car that I sold to them, but they helped me work those out and get the transaction done. The car that they sold me was as advertised, and I've been driving it for nearly a month with no issues or surprises. The car was clean and in very nice condition. They were responsive via phone and email, and while there were some minor bumps along the way they did what they needed to do to get things right and ensure that I was satisfied with the transaction. I would buy another car from these guys, even long-distance, and I would also recommend them to family and friends alike. To date, I'm completely satisfied with this experience.