Eric DuVerger was excellent and was timely and accommodating with my car and arranged for rental car for me. They provided transportation to and from my office and made the service appointment seamless.
Painless buying experience with Dennis Smith at BMW of Watertown. He was very courteous and responsive to all my questions and concerns, and I ultimately purchased from him, sight unseen, after test driving at a closer dealership.
I got my 4th BMW yesterday. These guys are simply the best. Ask for Steve Whitcomb. Such an amazing guy and extremely responsive and attentive. Managers Donny, Chris and Charley made the deal happen for me given a challenging circumstance I was dealing with. I don’t think any other dealer would go to the extent of service and flexibility. They have my unwavering support!
I will only use BMW of Watertown and no other BMW dealer you guys have really done a great job improving the level of care and communication with clients. Thank you to ERIC D he is awesome in service to work with
Our salesperson, Dennis Smith, was great! Courteous. Knowledgeable.
Accommodating. Dennis made sure the car was detailed & was meticulous throughout the process.
I would recommend him & BMW of Watertown
by Madelaine P Ex-Mercedes Owner from Watertown CT
October 21, 2018
Dennis did a great job at qualifying me as a buyer. He asked questions to determine what would suit my needs and our needs as a family. He was patient and professional. He makes himself available to assist me with the technology that goes into the computer system. He has a great team! I came in with 2 Mercedes and walked out with 2 BMW’S! Thank you for your help!
Dennis and his team are fantastic. Ease of service
by Jeff Rubelmann from Hamden,Ct
October 19, 2018
Hands down the best Pre-owned car buying experience ever. Dennis went above and beyond to exceed expectations at final delivery. Highly recommended. Along with the finance team, we were in and out. Happy customer here!
This is my second BMW and experience with Hoffman BMW. Dennis kept in touch with me over the years and worked hard to find the vehicle I wanted at the price I needed so I would remain a customer. I really appreciate good customer service!
The entire experience exceeded my expectations at every level! The diagnosis and explanation were presented in a way that I understood exactly what was wrong with my car. Every single one of the staff members were professional, polite and respectful!
I bought one of their value cars which wasn't as expensive as other cars they sell but they treated me like a VIP. Yussef Ward was a pleasure to work with and always followed up on various emails and texts. I would highly recommend Yussef and the whole team at BMW of Darien, awesome experience and love my BMW 428xi Convertible!
You meet at the entrance service people, they are all organized, all goes very fast, I got a loaner, I was in and out in no time, nice friendly people, I couldn't shop for BMW in another place. They called when car was ready. I was very satisfied.
Every time I got to this BMW in Darien I am pleasantly surprised at how quickly they address my issues. I am never left in a waiting area and my loaner is ready to go. Check out is equally as fast and efficient, and my car comes out properly repaired, and with a beautiful shine from the complimentary car wash too! Have gone to other dealers in the past for service and know that this is unfortunately NOT the typical experience, so I am happy to provide this positive review to BMW Darien. Keep up the good work!!
Yussef, salesman, very helpful, responsive and diligent. Very transparent and fair. Only complaint is car had service light go on day I purchased and he referred me to other dealer vs taking ownership and remedying for me.
Easy buying experience. Did not waste any time. Fair prices on new and trade-in right up front and without hassle. These people are professionals and know how to say "yes". Beverly an excellent advisor.
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