Customer service was exceptional. Made the extra effort to make the paperwork as hassle free as possible. Took the time to explain all the different functions the Volvo offers. Continued to follow up with me to make sure I was happy with the car and if I had additional questions/concerns.
BMW 335i— The Sport Sedan
by Fullestfuller from Lehi, UT
January 3, 2019
This is a well designed car from top to bottom. The motor, performance, and driving dynamics are excellent, while still being very comfortable to drive on short or long hauls.
Exterior design is eye catching. Fit and finish of materials is excellent. MSport pkg adds nice mechanical and visual features, which set the car apart from the other 3-series on the road.
While not a large car, the interior has adequate room for full-sized adults, with more rear leg room than in previous models.
Gas mileage is respectable at 29.5 mpg on hghwy and 26 mpg for mixed driving.
Suggested option pkgs: Msport, technology, driver assist.
Eric DuVerger was excellent and was timely and accommodating with my car and arranged for rental car for me. They provided transportation to and from my office and made the service appointment seamless.
A very comfortable and reliable car
by hockey from west hartford, CT
January 13, 2019
Exceptional comfort and drive, so much fun to drive with the top down. The smooth ride and exceptional performance make the daily commute to work enjoyable!
Painless buying experience with Dennis Smith at BMW of Watertown. He was very courteous and responsive to all my questions and concerns, and I ultimately purchased from him, sight unseen, after test driving at a closer dealership.
Super fast and fun to drive
by Nroman from Chicago, IL
April 4, 2018
Could not be happy with my dayly car! Its fun to drive, no mechanical issues, just regular oil change.
Zero to 60 - 4.7 seconds. All will drive really good in Chicago winters.
I got my 4th BMW yesterday. These guys are simply the best. Ask for Steve Whitcomb. Such an amazing guy and extremely responsive and attentive. Managers Donny, Chris and Charley made the deal happen for me given a challenging circumstance I was dealing with. I don’t think any other dealer would go to the extent of service and flexibility. They have my unwavering support!
I will only use BMW of Watertown and no other BMW dealer you guys have really done a great job improving the level of care and communication with clients. Thank you to ERIC D he is awesome in service to work with
Love this car!
by Isabel from Boston, MA
December 12, 2018
This car is so stylish and drives great! It’s a 4WD which will be great for the winter. It’s also great with gas. I am very happy with it so far!
Our salesperson, Dennis Smith, was great! Courteous. Knowledgeable.
Accommodating. Dennis made sure the car was detailed & was meticulous throughout the process.
I would recommend him & BMW of Watertown
My favorite car brand
by BMW X2 - azul from Charlotte
January 7, 2019
I have a very big affection for the brand. I stopped buying other cars that were as good as they were, but that did not suit my taste.
by Madelaine P Ex-Mercedes Owner from Watertown CT
October 21, 2018
Dennis did a great job at qualifying me as a buyer. He asked questions to determine what would suit my needs and our needs as a family. He was patient and professional. He makes himself available to assist me with the technology that goes into the computer system. He has a great team! I came in with 2 Mercedes and walked out with 2 BMW’S! Thank you for your help!
Most Enjoyable Car We've Every Owned
by GTO Johnny from Nokomis, FL
December 9, 2018
Have the "M" package which adds quickness that compares with my Corvette. All wheel drive is fantastic; car is over engineered and fabulous. Made in America and we should be very proud!
Dennis and his team are fantastic. Ease of service
by Jeff Rubelmann from Hamden,Ct
October 19, 2018
Hands down the best Pre-owned car buying experience ever. Dennis went above and beyond to exceed expectations at final delivery. Highly recommended. Along with the finance team, we were in and out. Happy customer here!
by Sailing fool from Grapevine tx
January 4, 2019
Performance is exceptional. Find myself smiling ALOT! Plenty of room for me and my gear. Different driving modes accommodate different driving mood and conditions. Might have to get the wife one!
The entire experience exceeded my expectations at every level! The diagnosis and explanation were presented in a way that I understood exactly what was wrong with my car. Every single one of the staff members were professional, polite and respectful!
Most luxurious car I have owned.
by Ladyv from Winston Salem North Carolina
December 6, 2018
This car met all of my needs. It has plenty of leg room in the front and back. The ride is smooth. It has heated front and back seats along with heated steering wheel.
I bought one of their value cars which wasn't as expensive as other cars they sell but they treated me like a VIP. Yussef Ward was a pleasure to work with and always followed up on various emails and texts. I would highly recommend Yussef and the whole team at BMW of Darien, awesome experience and love my BMW 428xi Convertible!
It's been a great car
by Brandon from Ontario
January 10, 2019
It's a great car but you have to make sure the maintenance is done. That's why I purchased the maintenance program. You cant beat 2k for 3 years worth of maintenance. BMW has the game rigged with that deal. Then Anthony zabala over at BMW of Ontario makes the whole process so much better.
You meet at the entrance service people, they are all organized, all goes very fast, I got a loaner, I was in and out in no time, nice friendly people, I couldn't shop for BMW in another place. They called when car was ready. I was very satisfied.
Amazing all around vehicle.
by Pmk from Island park, NY
November 28, 2018
Sporty, luxurious, comfortable, spacious, reliable and looks amazung . BMW really is the ultimate driving machine. All around, I dont think I'll drive another make again.
Beverly was an absolute Pleasure to work with. She was responsive to phone calls and emails even when the dealership was closed. She streamlined our purchase with no headaches. Great Job.
The most comfortable car I have owned.
by My lovely Beemer (BMW) from Los Angeles, CA
January 14, 2019
I got in love with this car, when I drove the same model, as a loaner car to San Diego. This is the most comfortable I have ever been driving a car on a long trip. The car has plenty of room to relax your legs specially on long trips. It has a double compartment in the trunk where you can fit extra luggage. I really love this car.
Excellent all around experience. . .courteous, efficient, thorough, and no hidden costs.
Very comfortable and safe vehicle to drive
by Diane from Matthews
December 29, 2018
The car met my needs at this time. It is very comfortable to drive. I like the features inside the car. Easy access to my options on the dashboard. The car drives very smooth and has a quick pick-up when driving.
by Jacquelyn Chandler from Bridgeport , Connecticut
April 16, 2018
I WAS VERY PLEASE WITH MY REPAIR SERVICE WITH BMW OF DARIEN, STEPHEN PARRET WAS AWESOME AND GREAT TO WORK WITH.THANK-YOU SO MUCH.
Annoying Engine Whine
by k_ahad from Surrey
February 13, 2018
I received my New BMW X5M on 8th Jan and within the first 2 weeks I noted that a constant annoying sound comes from the front Dashboard. I hear this noise even when the car is stopped at signals and engine not running. Typically this sound disappears at speed above 30 mph. Maybe the noise is overtaken by the outside noise and you don't notice it. If I drive the car in City i get headache and also tend to loose concentration as I am unable to take my mind away from this noise.
I contacted the dealer and dropped the car for check up at Cooper Croydon UK. They have comeback to me with a reply that this is Characteristic of the car as they replaced some parts and the noise still exists and they have compared with another X5M and that car also has the same noise.
I spoke to BMW UK and they call it as Characteristic of the car but also claim that engineers are working to find a solution for this but at the moment there is no solution. They also mentioned that only some of the X5M have this problem and they are sorry that my car has this issue but they are unable to help.
I haven't picked up the car from the dealer yet and have communicated to BMW FS that I am rejecting the car as BMW hasn't taken a responsibility that they would fix this problem. They are expecting me to continue driving the car as they don't have a solution for this issue.
Going crazy with the purchase of this dream car :(
Every time I got to this BMW in Darien I am pleasantly surprised at how quickly they address my issues. I am never left in a waiting area and my loaner is ready to go. Check out is equally as fast and efficient, and my car comes out properly repaired, and with a beautiful shine from the complimentary car wash too! Have gone to other dealers in the past for service and know that this is unfortunately NOT the typical experience, so I am happy to provide this positive review to BMW Darien. Keep up the good work!!
Have only had the car for a couple months.
by Ohreally from Rome, NY
December 22, 2018
I have only had the car for a couple of months so don't have a lot of experience with it. Car seems reliable. Handles corners like no other car I have owned. Starting to go from a complete stop seems different from other vehicles but think its something I just need to get used to. The information screen lacks compared to other vehicles but is still good. So far we are happy with the car. Love the gas mileage. We do mostly city driving and are getting an average of 25MPGs.
Yussef, salesman, very helpful, responsive and diligent. Very transparent and fair. Only complaint is car had service light go on day I purchased and he referred me to other dealer vs taking ownership and remedying for me.
Great Family Car, Expensive to Maintain
by Jamaine from San Antonio Texas
December 23, 2018
This is an excellent machine for hauling small families around town. I bought a used one at 23k miles. It’s diesel, and gets 30miles hwy and 27miles combined, with eco mode and and full tank, saves 12miles additional miles, most I ever saved. Performance is great too but you have to put it on sport mode to get a real BMW experience. There’s minor outside noise with moon roof fully opened but you get an airy cabin feel and the views are great. Navigation is very poor, I never managed to put directions while driving and mine is very outdated, it’ll cost $250 for an upgrade. Head up display is very small. If lean your head off the upright position it goes away. Here are my pros and cons.
PROS: Perfomance never disappoints, with adaptive rear suspension you get truly altimate driving machine
Auto hold and Eco mode combined, good value for your money.
This is the best Diesel engine i have ever owned
CONS: Great infotainment with poor iPhone intergration. Sometimes it won’t play Apple Music, you have to dig down and do numerous reboots to have it display Pandora.
Eco Mode is great but ride feel is severely compromised
Additional options and extended warranties can skyrocket the price very quickly.
This is a great car and would recommend it to anyone. No maintenance issues hear to report.
Easy buying experience. Did not waste any time. Fair prices on new and trade-in right up front and without hassle. These people are professionals and know how to say "yes". Beverly an excellent advisor.
Just bought, love it so far
by KVVdoc from Ridgefield, CT
January 7, 2019
Just bought this pre-owned car with just over 33,000 miles. Very comfortable cabin, tons of space in the trunk/hatchback. Not quite as much pick-up/pep as the lighter 3 series BMW’s, but drives great.
I was looking for a reliable car to start my professional career, something to get me back and forth to work without issue. This car is that car. It has great handling, the design looks good, and it has parking assist features. The only things that I dislike about the car are that there is no sunroof and that there is no navigation in my model.
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