Used BMW for Sale in Frankfort, IL

I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.

I drove this car in a test drive I was scared I droped the gas the car down shifted and started flying I almost got pulled over and idk but some how the twin turbo was screaming

I like the interaction with everyone I came in contact with at this dealership... My 2004, 530 has over 200,000 miles and runs great... It's time for an upgrade:) This is the place I will shop for that newer vehicle as I have to stay with BMW:)

This car has all the stuff that I need for my commute everything and I am very please to try it every day and liking it.

James was wonderful! Everyone was very courteous and made sure that I was taken care of in a timely manner. The only thing that I would comment negatively is that I dropped my car off at 7:45 am and it was ready for pick up till after 5:30.

This car is even better than expected. Can offer outstanding comfort with excellent performance and great fuel economy. 4 year bumper to bumper warranty is fantastic. Dealer experience has been outstanding so far.

Rich Munoz turned me over to Sergio who took the information regarding issues I was having with my 2012 Tiguan. I was having problems with the locking system and squeaky brakes. I asked him to go over fluids and tire pressure and within an hour or so he had checked everything and my car was ready to go. He was extremely courteous and provided excellent service. Only problem, I still have squeaky breaks! I will see if they get better.

This car has all the up-to date and has more advanced technology. surprises me. love the ride and comfort with my family. thank you, Venkata

Unfortunately I had a flat tire nearby at 7:45 pm. Fortunately BMW of Orland Park was very accommodating providing a loaner so I could get home. My tire was replaced quickly the next day. Jason in service was terrific.

Nice looking car with lots of legroom and very comfortable seats. I love that the carbon black appears b lack from a distance but is actually a very dark blue close up. Love the ride overall.

My car over heated and I had to have it towed to your facility. It was towed in the early evening and I needed a car to get home and have for the day while mine was being worked on. They didn't have any loaners at the time, so my husband talked to one of the salesmen about taking a test drive on a X5 ( a long term test drive!) for the time that my car was being worked on. We had the pleasure of dealing with Gus Gertos and he showed us some of the features of the X5 and let us take it home! It was not only very nice of him to let us do that, but to take the time with us that evening. I can honestly say that he was one of, if not the BEST sales person that we have ever dealt with and if we decide to go with the X5 it will definitely be with him!! Was also very happy with John K. in the service department. Thanks guys!

I've been to this dealership numerous time as I favor going to them versus visiting the dealerships in Chicago. The service I received from James was top notch. He definitely over delivers and my car was ready ahead of schedule. He is very personable and knows what he is talking about. The facility itself is gorgeous and clean and the shuttle service dropped us off at a breakfast spot and came right back and picked us up. They even called to let us know their arrival time. The drivers were professional and the vehicles were in immaculate condition. Definitely will be requesting James again the next time I need some service done to my vehicle. Ask for James you won't regret it! ;)

This is my first hybrid BMW, but I've been leasing BMW's for 25 years now. This car is the FIRST hybrid 7 Series in Tallahassee, FL. This is my fifth 7 series. I always order my car so that I can pick and choose everything though the exterior color is always the same - silver. But this time I decided to spend the money for Individual Composition, an expensive option, and I'm very pleased with my decision. Though I've had this car for a month, I haven't driven it but just around town. But this week I will be going on a business trip of almost 500 miles one-way, so I'm looking forward to the experience. I'm especially interested in seeing how I do in gas mileage since it's a hybrid car. So far, I've been getting about 13 miles on a charge, and I understand that this number will increase as I drive it more and on longer trips. I'm hoping it will get up to about 30 miles on a charge which is what I was told by the salesman. I like all of the cool options that I selected like the interior lighting, the interior fragrance, the special moonroof with "stars" and the premium sound system by Bowers & Wilkens. Hopefully, by the time this 39-month lease is up, BMW will have a fully electric vehicle other than the i3 or the i8. I'd love to have the i8, but at my age, I don't want to have to work hard to get into and out of a car, so that's why this 7 series is perfect for me.

Diamond is really good and fast. She helped a lot in the process, highly recommend her!!!

sorry leaks in head cover, and bad ride and need premium gas , was told by my mechanic that this car known for leaks, and expense to own

The 2019 BMW X3 M40i far outweighed and exceeded my expectations. I was looking to buy the 2018 Macan GTS but decided to go with the BMW. I saved around $20k and got a bigger trunk space, more tech, and more power and torque than I need. I feel great about this purchase.

Nick was very professional and thorough in explaining all issues with my vehicle. He gave a great price on muffler bearings and turn signal fluid (just kidding). Always a positive experience working with BMW of Schererville. True professionals.

Great vehicle And I love the split tail gate. So far so good and also the heads up display seems to be very helpful as well.

I was looking for an Altima, everyone was very nice and helpful, no pressure, I just wound up finding the one I wanted from a private seller

Pleasant. They could have another solution for car washing while they are under construction for over a year. It was a selling point.

This is my 5th 3 series and my favorite so far. BMW has come a long way with technology and has created a vehicle that is a great blend of performance, luxury and modern tech. I miss the 6 cylinder engines from the “E” platforms but this thing is very quick and the turbo 4 sounds pretty good. Best interior yet and just an overall great car.

It was a pleasant car- buying experience yesterday with Sean Rudy and Greg Cantu helping me get my Dream Car . I will recommend this dealership to anyone!

Very comfortable and sharp looking. Great pick up and response overall. Enjoy the interior design. Still working on figuring out the radio and map configurations, etc. Really enjoy the responsive steering and handling!

I have been taking my 2011 BMW 335ix to Bill Jacobs for several years now and have NEVER been disappointed. Although I might be able to find a lower price from an independent shop, I don't believe it is worth it in the long run given the complexities of these cars (note, I do change the oil and filter on the car myself, however). I will continue to support this dealership because of the quality of their service.

This champion 3.0-liter M TwinPower Turbo inline-6 Cylinder delivers 405 horsepower, redlines at 7,600 rpms, and adds an extra punch of power with two turbochargers. The result is a screaming symphony of metal in motion that crescendos from 0-60 in only 4.2 seconds.

I moved here from Houston. I had the chance to use Houstons BMW dealership. Let me tell you..... worst service i have ever had from any car place... including used car lots. In contrast, Bill Jacobs BMW was completely opposite. The service here was beyond great. First let me say that i have a fairly older Bmer. A 2004 645ci. Luckily i have extended warranty. My service adviser (Jeff) treated me like a customer walking in with a bran new car. He was ultra polite (in fact everyone i talked to at this dealership was) and was genuinely interested in getting my car fixed properly. They immediately gave me a loaner car to drive and were quick to get me in and out. My adviser called me everyday to let me know where my car was in the repair process. He was very straight forward and honest and i never felt like i didnt know what was going on with my car. Their mechanics missed a leak in the coolant and i had to take it back the next day. They were ultra apologetic and again gave me a high end BMW loaner to drive. They didn't waste my time and had me in and out. The next working day my car was done and i came in to pick it up. The leak was from the coolant reservoir cap, they replaced it at no charge. I feel strongly that BMW corporate should be aware of who their good and bad dealers are... maybe they should have Bill Jacobs BMW teach Momentum how to treat customers.

The last time I was in for an oil change, a salesperson called to let me know they were seeking to acquire my vehicle. I was up against the maximum miles on my lease, so I saw no harm in pursuing this possibility (replacement). This is the 4th car I've transacted with Napleton - 3 with Jordan K and this one with Nizar Assria. Friendly and easy to deal with, we briefly test drove the car and briskly proceeded from there to draw up the paperwork. Jerry in Financing, also very easy to deal with. A pleasant experience, just as all of them have been. Our family will continue to direct our business to Napleton and to pass along recommendations to others to do the same! Rob

The car exceeded my expectations. Its appearance it roomy interior the color drive mode completely satisfied. The driving experience is untouchable. It have definitely lived you you it name.

We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive for battery issues. David was absolutely fantastic to work with and our Service Technician who worked on our car was great as well. David and our Service Technician were both very communicative, clearly pointed out the issues with our car, how they would fix, and the estimated costs. They were also able to address most of our car's issues through our CPO Warranty, which was great. The loaner they provided was great and David kept us informed on the status of our repairs every step of the way. Well done Bill Jacobs Service Team!

The newly redesigned BWM 330 will blow you away. The Intelligent Voice Assistant is amazing. The car handles incredibly and is just awesome to drive.

I was referred to Perillo BMW when considering a trade in at the end of my current 3/yr lease. I was greeted immediately, given laser focus, undivided attention. I expressed that my needs had changed a year ago due to a career move to real estate and that I had been vacillating between replacing my 300 series convertible, as I desired, or getting an SUV as I "should". They listened, they asked me several clarifying questions and the solution became clear, and I selected a larger 400 series convertible which fits my lifestyle and my new business. My financing needed attention since I was in the early stages of my start up company, they worked diligently and it was remarkable smooth and swift. I would recommend this dealer 10 times.

BMW x5m serviced and maintenenced multiple times here, never returned for the same problem twice. Staff very friendly. They have helped facilitate several warranty and recalled issues on top of the primary repair. Honestly, couldn't say anything about facility because eveytime I have a loaner waiting for me, so never need to sit down inside, I'm sure it's nice though.

This SUV exceeds all your expectations. It handles great. It’s ride is amazing & the handling is fantastic. The interior and the features it has is more than you can imagine. Try the BEST RIDE OF YOUR LIFE!!!!

I got in touch with Dawn and Jason threw email, Jason was able to answer all my questions, communication was very professional without being pushy. Thank you