BMW for Sale in Roy, WA

My salesman Kyle Harrell has given excellent customer service from the first time I walked into the dealership. He ordered me a new vehicle and has kept me updated throughout the whole process. I never felt high pressured to get anything other than exactly what I wanted, that includes the final paperwork with the Finance Manager.

I shopped online for for a certified used BMW for several weeks. I found a car I was interested in and went to BMW Northwest to see the car. I was outside looking and Larry came out and introduced himself, asked if I had any questions about the car and if I wanted a test drive. After looking at the car I decided not to buy it, Larry gave me his card and thanked me for looking. A few weeks later I found another car online at BMW Northwest, went in to see it and Larry came out again, remembered my name, what I was looking for, and we went on a test drive. I ended up buying the car and I love it. This is the second used BMW I have purchased from BMW Northwest and I won't buy a BMW from anyone else. Every employee is a professional and their customer service is unmatched. Larry Williams is THE BEST person to work with! No pressure, just a very patient, personable, informative, professional!

From a person who has an adverse reaction to car shopping. It was a smart smooth professional transaction from the Initial email contact exchange with great follow up to setting up an appointment for a test drive, meeting us at the dealership, being 100% available on short notice on a Sunday. This is our third BMW. The last one was purchased at this dealership as well. We have never had a bad experience at BMW Northwest. And the sales staff have been there for a long time not a lot of turnover which speaks volumes about the leader ship and the owners of this dealership. No nonsense no BS, no pressure. We fully intend to purchase our next vehicle at the dealership. I would highly recommend Mark Rauschert. BMW northwest customer service were given Nordstroms a run for their money. Too bad they don’t sell luxury shoes and handbags.

Buying a car from BMW northwest was the best experience I’ve ever had when purchasing a car. Larry & the staff were outstanding, not pushy, and went above and beyond their job expectations to make sure I had a positive experience.

The salesman really knew a lot about the car. He took us on a test drive that truly showed off the car's performance and encouraged us to drive the car

Best car buying experience ever!! I have purchased many cars all over the US and none compare. The staff was friendly efficient and not pushy!

We were recommended to Larry from a friend of mine. From the moment we got there he made us feel comfortable in a way that can only be described as family. He was very knowledgable and pointed us in the right direction without being pushy. Larry was exactly what we were looking for after having negative experiences at a few other non bmw dealerships. We bought a vehicle that day and recommended him to my wife’s parents who are coming off of a lease. Will be our go to person and dealer in the future. His level of professionalism and knowledge cannot be beat.

Best car buying experience ever. I plan on doing it again in a few years. I have recommended BMW Northwest to my friends as well. Thank you

Jerry Fortner, my client advisor, was professional, personable and patient. He was knowledgeable about the product. He never applied the pressure techniques used by other sales persons. I had the space and time to make my decision. I love the car.