Attentiveness of the sales agent, and his knowledge of the vehicle. Sensitivity of the sales agent to the needs of the customer. Dedication to his job, specially after we learned that he was at work, on his desk, on his day-off!
Wally Doleh and Adam Salameh were absolutely fantastic to work with. The experience with Rogers Auto Group was the best car experience I have had in all my years of car buying. The transparancy and constant communication of the team was outstanding and I will definitely be recommending this dealership to friends/family as well as become a repeat customer if/when the time comes. Thank you for making this an easy and pleasant process.
From the minute he met me and my partner, Evan was incredibly helpful, both with imparting information about the truck we came to see, as well as making helpful suggestions towards negotiating a deal. Because of his warm personality and kind patience, we finished by buying a beautiful GMC truck for a fair and affordable price.
Now that is how a customer should be treated! A+++
by Craig from Portage, IN
July 12, 2018
I cannot think of enough nice things to say about my experience. From the moment I parked on the lot to the time I left, I felt like royalty. Every single employee here was amazing and treated me with the upmost respect and like family.
Chris Noa by far is who everyone should work with. His manager Ben was on top of his game as well and read me right off the bat. Ben went out of his way to make sure I was taken care of. He set me up with Chris and then Chris took it from there.
The entire experience of buying a car can be stressful and difficult. These guys made it actually fun and in the end if I had not bought the vehicle, I still met some great people and had a great time. The good news was I did buy the vehicle and I truly believe it was because we just worked together understanding each other’s side from a business to consumer and made it painless.
The car was exactly as described, the employees were top notch, and the facility looked amazing.
However these employees can be recognized and rewarded for going above and beyond should be done.
For anyone looking even just to acquire some information and/or browse, don’t be afraid to talk to these guys. Never once did I feel like I was being taken advantage of nor that I was bothering them. Don’t shy away from getting information to make a good decision on what’s right for you.
Again I can’t say enough. Chris and Ben are elite and deserve much kudos to making my evening a great one and a very happy customer.
Thank you so much again for everything!
Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explained by a salesperson without pressure. Joe Kendall made it easy to understand the models and features available.
I’m in the middle of a chapter 7 bankruptcy and I have an open car loan. The apr rate was 19.25%! 450 a month car note. I was gonna keep my car because I didn’t want to give it back and have the hassle of trying to find a vehicle and not finding one in time. Well Kevin’s office from Howard sent me a flyer saying that I was preapproved and they could get me in a vehicle! Well I said this is a scam like all other places! It was not! I did the application, went in looked at vehicles.. found a few I liked.. drove them.. picked 1.. financed it and I’m out the door with a new Kia Sportage LX! And I’m happy as can be! Lower car note and lower apr! Did I mention my previous car was a Nissan Sentra? Yeah big upgrade!
This is the second Buick that we have purchased from Roger in 17 months . We came back to Roger because he is honest, straight forward and knowlegable about what he sells. Plus he has a great sense of humor and we love his stories! He makes us feel comfortable and we feel he always gives us great service, even after the sale is made.
Prompt service. Friendly service and valet staff. Truly appreciate the valet service offered by the dealer!
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