Fantastic service department. Absolutely the ONLY dealership service department that I trust... because of John Noble period. One prime example: John keeps me informed of important upcoming maintenance but NEVER pressures me into performing recommended, but not critical, costly maintenance decisions. John is an effective and knowledgeable service adviser with excellent communication and interpersonal skills. I have written this before in previous customer feedback reviews and I will re-enforce my comments; I will continue to purchase my vehicles at John Vance Auto Group as long as John Noble is my service adviser.
Very good car
by paulderbez from Chula Vista CA
November 9, 2018
Best space among these suvs. Nice powerful car. Lots of space. Very good at the freeway, a little bit expensive for gas, little space on the back.
My wife and I were looking for an SUV. I spoke with Jason Williamson and he was professional, very knowledgeable, and the best car sales person that I have worked with since I bought my first car almost 30 years ago!! I was able to get my wife into her dream suv and it was very affordable. I will definitely do business with Jason again in the future when I am ready to get another vehicle. Great company and great internet sales people!!!
by Randya from Edmonton
June 19, 2018
Great car lots of leg room very comfortable. Very stylish and great to drive overall I would give it five stars make my next purchase a Buick
Very good and no pressure experience. My only complaint would be that the car could have been detailed better. It was dirty inside in several places and the rubber mats had not been cleaned.
WHY AM I SELLING THIS CAR?
by Crazy for Sellin' from Oklahoma
November 25, 2018
There is only one reason! We have never had ANY problems with this Enclave. It is beautiful, the leather seats are comfortable. It rides smooth on the road. It gets good mileage. It handles great in traffic. It holds all five of my grandchildren. The DVD player cuts all the noise as soon as the movie starts. So why am I selling? Only because it is a 2015 and we always trade every three years.
Grayson was our salesman and he was very attentive and made sure we got the price we wanted. Phillip was the sales manager that worked our deal. I never felt pressured by either of them and I love my car!!!
Comfortable and roomy
by Sid S. from OKC, OK
January 8, 2019
I have owned this vehicle for only a short period of time, but so far I could not be happier. I rides nicely, and the engine has plenty of power.
The interior fit and finish seems well constructed.
I dealt with Tommy Freeman in service. He took excellent care of me from beginning to end. I was very pleased with the repairs and service. I have leased 3 cars from Bob Moore and been very happy. It is my personal opinion that a company is only as good as it's service!
Smoothest and quietest vehicle I’ve ever driven
by Jersey bob from Florence nj
October 28, 2018
Simply the best 3 row suv out there,superb ride,extremely quite on the road,ive been an auto technician for 29 years, I’ve worked for Toyota which was the most reliable, Lincoln which rode the best and was the most quietest and Pontiac which was the fastest, Out of the 23 cars I’ve owned my buick is on top and I challenge any of you Acura, Lexus, infinity owners to a ride & comfort contest!!
We recently purchased our Nissan Rogue at Bob Moore. Gabe was wonderful to work with, he made the process so easy and made sure we were taken care of throughout the entire process.
Value of Money
by Deja from Austin, TX
December 4, 2018
The car met our family needs. Needed a SUV with a lot of room. Surprising the back row of seats is also quite comfortable for kids and small adults. Decent drive but AC went out just before the warranty expired. Some leaks in the four years that I owned the car.
The left headlight was out and without an appointment the service department stated no problem. They took the car and replaced the headlight with in 30 minutes. Outstanding service!
by Kid Buick from OR, Medford
November 1, 2018
We have had this used 25 k mi beauty for a month now. We did our annual road trip up the Oregon Coast.
Pros. Great Fry. car. Over the 23 mpg listed. Once I adjusted the seat, it was very comfortable, I have some back problems, but no problem driving this baby over 200 Miles. The heated seats helped too. It’s a great road trip car. We now have a car that can carry 6-7 people fairly comfortably. The cargo space is huge, if necessary I could put an air mattress in there and stretch out and still have room. Great sound system and instrument cluster.
Cons: compared to our ’03 Olds Bravada, 112k miles, I don’t feel like the in town driving is as smooth on the Enclave, there definitely more blind spots, and it feels Big even though it’s the same size as the Olds.
Wood trim is cheesy but acceptable. Some of the steering wheel instruments are not as easy to use as those on the Olds were, causing me to take my eyes off the road. I guess I’ll get used to using them before I have an accident ’. Looking forward to a long relationship with Buick. B. T. W. My 1st car was ’36 Buick coupe
Great service and very attentive to my needs. Had a car loaner waiting for me. Facilities top notch with WiFi, coffee, donuts and water. Excellent!
Best comfort for a family of seven!!
by Stevenc08 from Bellingham, Washington
November 9, 2018
I love the duel sunroof to the back seat bucket seats. The sound cancellation from the exterior sounds is remarkably impressive. The drivetrain feels smooth and the transmission is flawless. Love this Buick Enclave. Soon going to upgrade to a newer one.
Everyone was very accommodating and quick to aid in helping.
Specially the time frame in servicing my car and the attention to detail.
Love my Buick Enclave
by JoCoSTEVE from Overland Park, Kansas
November 29, 2018
Great car. Comfortable ride, lots of room, good appointments. Has been very reliable with no issues needing repair. I wish it got better mileage, it it does hold 7 passengers and is a large and heavy vehicle. So I can’t have everything!!!
Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
Issues with air condition should be taken care of
by Smith so disappointed from Mission, texas
January 4, 2019
I bought this vehicle in south Texas will not mention the dealership which I would love to do. I started having problems with the air condition and researched and found out this should be a recall because there are many Buick Enclaves with the same issue and it’s a manufacture issue. I don’t understand why I should have to pay for a problem that tends to come from the manufacturer. This is a luxury car and should be treated as such from what I have experienced all questions a refered to the salesman where are all the other people finance managers where are they why won’t three let me talk to them? I really don’t expect an answer because we are considered nobody’s so unfortunate we are what makes you succeed in sales and we are treated after the sale as nothing even when we reach out there’s always an excuse.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great road trip car
by Colorado from Mount Joy, pa
November 1, 2018
Very comfortable and good ride on cross country trips. The exterior and interior both look good. Plenty of room for passengers and luggage.
The navigation system is not good. Small screen, and not intuitive to program. Will only accept Mt not mount when that is in the name. Maps not up to date when new, expensive to update.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Most stylish, comfortable & safe vehicle ever
by ?David ME Pizza lover? from Springville, New York
September 26, 2018
This vehicle has exceeded all of my needs. It is has lots of leg room, comfortable seats that cradle my lumbar region, and so many cool features! It has navigation, Bose 10 speaker sound system, and it integrated my iPhone! It rides smoothly and has a lot of safety features like lane deterrent, side and overhead air bags, back up assist camera, and prevents roll over! It is dark sapphire blue with black interior with leather ! Gorgeous inside and out!!! Absolutely love this SUV!!!
The Service manager is always willing and ready to make the customer his first and foremost top priority. He goes above and beyond to meet the needs of well established customers such as myself. I have been a loyal car buyer from Bob Moore since 1995 and has purchased all 4 vehicles from them.
Comfy but not mechanically reliable
by William from Germantown MD
January 1, 2019
I bought this car used at 60k miles. Its comfy, but I have had three major mechanical issues with it. Each issue costing me about $2,000.
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