Service is always completed with full explanations
by Paul from Lancaster from Lancaster, NY
December 19, 2017
Having been a long time customer to the Cappellino dealership I can highly recommend this dealership to anyone. The entire staff is attentive from sales, service and collision. The service representatives fully explain any repair and keep an up-to-date service record to insure any recalls are completed.
Disappointed in Service agent who denied me help or instruction on how to reinstall the bed cover on my GMC truck. He said there would be a $55 charge, despite the fact that I purchased the truck from the dealership and that I never received instruction on the cover.
This was 10 minute job to do myself, Unfriendly policy and implementation.
My Salesman Larry Young, was very good. He understood right away what I wanted for a trade in and what I wanted in a new vehicle.
The deal has gone smoothly so far, just waiting for my vehicle to come in.
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
Great place to get your car serviced. They had my car fixed in a timely fashion plus the service manager and technician were extremely helpful and friendly. I highly recommend Basil Resale for any of your service needs.
by Ethan from sterling optical from West Seneca my 14224
November 21, 2018
Rich perry took care of us and did a fabulous job. Very convenient and seamless without any headaches, which is almost unheard of when it comes to buying a car. We reached a great deal with Rich who is a stand up guy.
We knew what we wanted walking into the dealership. Our salesperson Mary Jayne got us the best deal possible & expedited the whole process. Great sales staff, great dealership. Would recommend them in a heartbeat.
Inquired about a truck on Friday,very quick communication from Adam at the dealership. Barbie in finance was very helpful.Brought the truck on Wednesday, literally 10 minutes at the dealership. Live 340 miles away Adam had Dave waiting for me at train station,very professional. Just a very good experience, will be doing business with them again.L
The staff were all attentive and professional and helpful. They made the requested repairs promptly. They made the purchase process as easy as possible for me.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.