In the passed I always brought my car in for service and I have been totally. However, this one particular time which has been recently I have some concerns about my repair in which I do believe I will have to take my car back to the dealership to rectify an issue in which I thought as a loyal customer my service would have been much better.
Usually do good job but caused me inconvenience this time...
by J. Lady from DealerRater.com
December 4, 2018
I was there because of a recall on the power steering system. It was suggested that I have the cooling system flushed. I agreed. 72 hours later my check engine light comes on. I take the car back and I am told a hose was loose. It may have been because I ???ran over something or they may have forgotten to reconnect it???. Mistakes happen but I think you should at least offer to compensate the customer ( just a little sign of appreciation) for the time they spent making an additional trip to the dealership in the rain after cancelling appointments that they had scheduled to take care of something else that they need to take care of. By the way...we both know (the service department and me) that it was a mistake made by the mechanic...I did not ???run over something??? and cause the problem...
I contemplated not going with Rizza because I didn???t care for the first car salesman I dealt with but thanks you their UNBELIEVABLE deal it brought me back and thank you to the wonderful Amanda (she???s seriously great!) I told her I???d prefer to deal with someone else and she gave me the BEST guy there. Mark Hoover truly made it the best car buying experience I have ever had. This was the third car I???ve purchased and I can honestly say I have never had such a great experience. Mark is kind, knows what he???s talking about, and went out of his way to make my experience outstanding. There are not enough nice things to say about this guy, that I hardly know, but after a couple short hours grew to appreiciate so much. Please do yourself the favor and make an appointment with him, I can guarantee you that you will not regret it. Also shout out to Mike for working those bank deals! Definitely consider them for your next car purchase.
Attentiveness of the sales agent, and his knowledge of the vehicle. Sensitivity of the sales agent to the needs of the customer. Dedication to his job, specially after we learned that he was at work, on his desk, on his day-off!
Wally Doleh and Adam Salameh were absolutely fantastic to work with. The experience with Rogers Auto Group was the best car experience I have had in all my years of car buying. The transparancy and constant communication of the team was outstanding and I will definitely be recommending this dealership to friends/family as well as become a repeat customer if/when the time comes. Thank you for making this an easy and pleasant process.
Allen was funny and very understanding of my needs. It wasn't a long boring process like normal and he listened to what I could work with and my previous experiences. I really appreciated his time and efforts
Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explained by a salesperson without pressure. Joe Kendall made it easy to understand the models and features available.
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