I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
The first time I arrived I was treated like a customer already I was welcomed my the car salesman Carl with a warm smile and positive attitude he allowed me to test drive the car of my choice with any hassle of asking me my credit score or any personal information that will either qualify me for the car or not qualify ..it didn't matter he gave me a choice to test drive and that was the best feeling ever being comfortable while shopping ...great people..great buy...great customer service and most of all great Car¿¿
First time here. Glad they had Saturday hours for service and lots of available time slots when I called 10 days before. Shane, a service advisor, was ready to help me as soon as I pulled into the Service Dept. He greeted me right away, was friendly and dressed appropriately. Before I left the area, he plugged a device into the driver area and started evaluating my Regal right away. Shane could tell me immediately that one of my brake taillights was out. He told me he would order the part for the light repair so that this problem can be resolved. He informed me the oil change would take about 45 minutes and he was correct - if not a little bit earlier. The waiting area was clean and there was a water cooler (free), coffee, as well as vending machines. There was also a TV with cable or satellite. In a corner was also a desk and chair - could not tell if there used to be a PC for customer use or not. Overall, very pleased with my first (and certainly not last) service appointment here at Finley Buick GMC. And thank you, Shane. P.S. I received a telephone message yesterday - only 3 days later - informing me my taillight part was in stock so the repair could be scheduled and completed. Nice job! They do what they say they promise. Would have liked a car wash - always got one when I've taken my car to a dealership for service - but maybe they don't offer that.
Bocker always does a great job! The service dept is friendly and professional. Love that they vacuum the interior after an oil change. I've purchased several cars there, and have all service work done there. I trust them to do good work at a reasonable cost.
I had an issue with a piece of metal puncturing the tire and causing a flat. Due to the size of the puncture, I knew that it would not be able to be patched. I called and inquired about a replacement tire with April who confirmed that they had a replacement in stock. I stopped in that night at 6 pm to have the tire replaced and was out the door in about 45 minutes. Exceptional service from all involved. Much Appreciated!
Awesome truck! It???s been years since we???ve bought a new vehicle and we are trying to figure out all the new technologies. Brandon was A+ in guiding us through the purchase. No pressure and very knowledgeable of all the features.
Dekalb Sycamore Chevrolet Buick GMC. My wife and I have purchased multiple vehicles from the dealership and always use them for service on our vehicles. Our experiences have been great from sale to service, and dealing with the staff, management and the owner is a pleasure. They are the absolute best, hands down!!!
We have buying cars and trucks from Barkaus for years and years. They always treat us right. We have never had a bad experience dealing with this family owned business. Would highly recommend Barkau and Sons to anyone.
This was a fast easy experience. Tim answered all my questions and was patient with my indecision about what vehicle I wanted to purchase. Tim showed all the features of the vehicle and how to access them. Everything seemed to go smoothly as I was not waiting around long for paperwork or questions to be answered. I left the dealership confident in my purchase.
Found my new truck online and Tim made the purchase extremely easy! He was super fast at responding to any messages sent and got any information I needed immediately. I drove 3 hours to buy my truck and would do it again, I would also recommend him to any of my friends or family. He even left me a surprise when I got home, but you'll have to buy from him yourself to find that out.
Tim Border was our sales representative he was completely professional and very quick to answer any questions that i had. This was by far the easiest place i have ever made a car purchase. They gave me the time i needed to think everything over before making my purchase, when i needed to make a phone call or consult with somebody before a decision i was given as much time as i needed. Ive been to car lots where salesman were way too pushy trying to have you make a purchase you were unsure of and that was not the case at all with Tim. I needed to take two test drives with me and my fiance and once eith my father to get his input on the vans performace and we were all very pleased with the condition and performance of the vehicle. I had a concern about the wireless headphones for the DVD system and Tim made sure to get batteries for them so i could test them out before leaving. I would reccomend J.H Barkau to anyone i know in the area looking for a reliable vehicle from a reliable dealer. My fiance and I are extremely satisfied with our 2015 dodge caravan. Thanks Tim and i will definitely be a repeat customer! Quality of work i did not rate as i have not needed any work done to my van i will definitely update as needed though.
My wife and I identified a vehicle online and our salesman Tim Border made the transition of trading off our current vehicle to our new one an easy process. After taking a test drive, we knew this was the vehicle (at the right price) for us. After a few days, our loan came through from our bank. Tim held the vehicle for us. On a rainy Tuesday we traded our rusty (no heat) Uplander for a shiny, like new, Town and Country and hit the open road. We highly recommend Tim to others looking for a new or used vehicle.
I reccomend this dealership. I was given fast, friendly service..Nils Sandstrom is very professional and helpful and made this a stress free pleasant experience.
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