Overall my past experiences have been favorable. However, I recently took my Cadillac CTS in for an oil change and while driving to work two days later, I noticed smoke coming from my exhaust and pulled over only to find I had no oil registering on my dipstick. I had to have the car towed (my expense), back to the dealership, where they admitted that the oil filter was not sealed and caused the oil to leak out of my engine. I was informed it caused no damage to my engine (I hope that's the case). I take my vehicle to the dealership because I believe that is the best place to care for my Cadillac and I am willing to pay the extra dealership costs so these things don't happen, and my vehicle gets the best care suited to my Cadillac needs. I was a bit frustrated that the dealership did not ask to have my towing reimbursed, not to mention the $1000.00 that their mistake caused me to lose in business income from having to miss a day's work.
my experience at modesto Toyota was outstanding. we were promptly helped the process did take some time, but it only took that amount of time because the staff was doing everything they could to make sure we left happy and with what we wanted.
Very easy process to buy there. Quick and streamlined process. Very nice looking inventory of vehicles. I would highly recommend this place to anyone looking to buy without the agony of the haggling process.
by Retired and loving my hybrid from DealerRater.com
November 2, 2018
We were passed due for a new car! My husband and I had purchased our last car sixteen years ago. We had no idea where to start looking. our daughter and son-in-law recommended Roberts on McHenry in Modesto. That was great advise! They had an outstanding selection of vehicles from trucks, SUV, sedans and even sport cars. An a variety of colors, accessories, and price range. We left with a Lincoln Hybid..... We love it. Go check them out, great people, great service and great vehicles.
This was definitely a great car buying experience. I was really impressed with the quality and the great prices of the vehicles. Very happy with my purchase. I would definitely recommend buying from Robert's Auto Sales. Thank you Erik Ayala for making this car buying experience 5 stars!!!
Went in expecting to buy an older used car... Left with a 2018 Chevy at a great price and with an awesome warranty too! Thank you Roberts Auto for helping me get a car that will stay with my family for years to come. Richard was more than willing to stay after hours and work with us to get us a price we could afford! Would highly recommend Roberts Auto to any of my friends and family.
I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
Excellent service in a timely manner! The staff is extremely helpful.
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