Buick for Sale in Westland, MI

The staff at suburban are all professionals. Jeffrey cawood manager is truly a asset to the team there. My salesman dean is the best. He works with you to get into a car that fits your needs. From the phone operator kay, to all the staff in service they make your trip there a soothing experience. Once again thank you all.

I must be honest and say that I've been apprehensive and on guard about this dealership since I purchased my CTS this past March. I was formally a Lincoln owner, and always blown away by how wonderful I was treated at Hines Park Lincoln of Plymouth. My apprehension about this particular dealership stem from a very bad experience in 2001, when my vehicle, not a Cadillac, was brought in for body work following an accident. I was reassured by my salesperson that since that time, they had made seeping changes and all the issues had been eliminated. My last experience on August 2, has left me wondering about this. I'd like to start by saying that each time I've visited the dealership, I've been impressed at the warmth and curtesy of the front-line employees. They make an effort to make certain that you've been taken care of. With that said, this was my experience; I arrived at 7:30 (ish), to have routine maintenance performed on my CTS, (oil, lube, tire rotation). I decided to wait, because I had been told the day before that if I arrived early, I'd be in and out. Three hours later my car was ready. In my opinion, this is not 'in and out', but I understand that things sometimes happen that cause unexpected delays. As always, when my car was returned to me, it was freshly washed and hand dried. When I returned home I noticed that one of my tires had a bulge in the sidewall. I immediately returned to the dealership. How could they rotate the tires and not notice this defect is beyond me. I was politely taken care of as soon as I returned. Foolishly, since they hadn't noticed this while I was there a few minutes earlier, I assumed I'd be taken care of A.S.A.P. and didn't even think to request a shuttle back home. Almost 3 hours later, the tire had been replaced. * A side note: I purchased, (with some hesitation I might add), the tire insurance for my run-flat tires ... and I'm so grateful that I did. These are expensive, vulnerable tires, especially when you consider the state of the roads in Michigan. Continuing with my review. While I was very disappointed that what I thought would be a 1 hour maintenance visit had somehow turned into nearly 6 hours of waiting, the ordeal was finally over; or so I thought. When I arrived home the second time, I noticed that two of the wheels had been scratched, not severely, but scratched nonetheless. I hand wash my car, so I know every mark on it, and where or when it occurred. I was leaving to go out of town, so I never called or returned to the dealership to address these scratches. This incident reminded me of my experience in 2001. Even then, I was always treated respectfully by the front-line folks, but the 'behind the scenes' people showed very little respect or integrity for my vehicle. They seemed to be a big ball of contradiction. I realize that there are some folks out there dripping in cash, and perhaps they aren't bothered by a few scratches on $400.00 chrome wheels, but I'm not one of them. When you pay a lot of money for a vehicle, it only seems fair that you should expect that the people that you intrust to service it, are going to do so with care. I've rated this experience a 3, but in all honesty, I should be less. I'm now faced with either dealing with the scratched wheels, or learning to live with them. In reality, it doesn't escape me, that it is after all, just a car. On my next visit however, (which hopefully will not be any time soon), I'll be sure to request either a loaner or a shuttle back home. I will also remind them to speak with those who will be working on my vehicle, to treat my car the way they would want THEIR car treated. While it won't be convenient, I'm considering the idea of bringing my vehicle to another Cadillac dealership for future service.

Great!!! I really like Suburban Plymouth the people are pleasant and friendly

Really found this dealer to be honest and fair ,and most of all friendly helpful,And found a wonderful car my wife loves for a second car for a wonderful price

We???ve purchased several vehicles from Sellers and have had such positive experiences each and every time. Currently our Sales Rep is Andrea Milligan, believe me when I say she is the best! We also service our vehicles there as we know and trust that they are honest, professional and very reasonable with their pricing. They will bend over backwards to make sure no customer leaves unsatisfied.

Artie Bryan is AWESOME! Very knowledgeable, friendly, very helpful, and great to work with. Best car buying experience ever. Will definitely return to Artie to buy cars in the future.

Our salesman, Artie Bryan, is not your stereo typical car salesman. He is helpful, resourceful knowledgeable, friendly and accommodating. Definitely would recommend in future. Will go back again.

Friendly, efficient and effective service was provided by Sellers Buick dealership recently when my 2011 LaCrosse received several maintenance repairs! I was pleased to find the dealershio’s repair prices to be affordable and in-line with other reputable mechanics within the area. I was grateful to have a lift from their driver to pick-up my car afterward in the same day’s afternoon and still run my errands too!

Had a slow leak in tire and thought they repaired for free since I leased car from their dealership... otherwise I would have went to discount tire... charged for putting boot in tire

Mr Utley was fantastic. Couldn't have asked for anyone better I will pass his name on and I already have to a friend who will be coming in soon for a lease .

Excellent experience; Ashley was very friendly, knowledgeable, helpful and professional. She always responded in a timely manner with accurate information. The entire process was thorough but timely. Would highly recommed this dealership

Worked with Ashley Elliot and Tom Lynn They were both very friendly and knowledgable It was a very quick and easy process! Thank you very much!

Our Sales person ( Craig Sauer ) went over and beyond to assist us with the leasing of our current vehicle. My family will only go to Stanford- Allen Chevrolet.

Very accommodating dealership. They were very open about the known history of the vehicle. They ensured I was happy with the vehicle when I inspected it before purchase.