Peter is not a car salesman he is a.caring helpful person genuinely offering service above and beyond what is normal Highly recommend doing business with him
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
I was going to go to one of those quick drive-through places to get an oil change, and it would have cost more than $60! I went to the Brandon Auto Mall and was taken right away, relaxed with a cup of coffee, and paid $29! Much better deal.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
I've bought 3 Cadillacs from Ed Morse Brandon and I will continue to return. It is a very well-run business with phenomenal customer service both in Sales and in Service. I've always been taken seriously and catered to, whether finding the right vehicle to buy or lease, or simply coming in for regular maintenance. I usually have something very specific in mind when purchasing a vehicle and the team at Ed Morse has come through each time with the perfect car! My current CTS sedan that is decked out like a "V" (but not a V!) is the coolest car ever. When I've had questions about service related items, my service guy (Mike) always gets right back to me and never hesitates to resolve issues immediately over the phone, when possible. When visiting the dealership for service, the waiting area is comfortable and well-appointed with snacks, beverages, etc I can't say enough about this place and will continue to be a loyal customer.
very comfortable and dependable suv.
by vernag from olathe, ks
August 5, 2018
it is very good vehicle. some of the operations of the many settings are too complex and hard to understand. the settings are difficult but great once you get the hang of it.
Brad was great and accommodating. They had the car that I wanted and made it relatively easy. It took a little longer than I planned for for the whole process but that is at no fault of the salesman, more of the corporate part.
Most comfortable big SUV I ever drove
August 13, 2018
It is a good luxury SUV, very comfortable, especially for family. Nice design interior and outside. The only thing I don't like is that it uses a lot of oil
Is my service consultant. he is always friendly and professional. Gets me in and out and makes my visit as enjoyable as possible . Thanks
Easy Driver w/ Power when needed
by KP from Morgantown, WV
November 8, 2017
The Escalade is the perfect car for someone who wants the pleasure of driving without having to pull the strings to make things do what they want. The Escalade seems to think of everything before you do. The Apple play, rain sensing wipers, auto brights, and much more. The ride is very quiet and smooth until you decide you want to see the 6.2L V-8 in action. I recommend this as a vehicle you can drive every day.
Everything was just as I was told it would be per my phone conversation with Dave Matthews with no hidden surprises. Great doing business with the Dealership. We???ll worh the 3 1/2 hour drive there.
by Baldy from Florida
October 27, 2017
I have owned several Escalades and the 2016 is the worse quality of any that I have owned. The 8 speed transmission is rough always trying to find gear in city driving. The overall ride is sloppy. Really disappointed after paying for Platinum Edition Window Sticker $ 92,000. I wish I had my 2011 back.
Thank you Marckell for helping me out with the process. We actually pulled off the Birthday surprise! Your customer service exceeded my expectations for sure!
Worst Escalade Ever Owned!
by Baldy from Florida
January 31, 2018
Cannot wait to get rid of this Vehicle. Rides very hard, Transmission Rough. Lousy Vehicle for $100,000 when I do find an out it will not be Cadillac until they get there product right. After all an 8 Speed Transmission in 2016/2017 then a 10 Speed in 2018 do to the Problems with the 8 Speed. I should not have to endure there in errors in judgement for my Large Investment!!
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
Awesome hands down
by Escalade tp from Rochester ny
January 13, 2019
All 8 Escalades I had were awesome I’ve owned other brands from Bently Benz Jeep still
Love my caddies the most listen people all cars companies have service bays less issues with my Escalades rock on
We purchased a truck for my son and the experience was very pleasant. We didn't feel pressured and everyone we dealt with was very kind to deal with and actually seemed to care about us. The truck is in very good shape and we felt like we got a fair deal. Overall, very pleased and would buy here again.
Nice vehicle good service
by The duke from Douglas, Wyoming
December 15, 2018
The perfect vehicle!! Nathali really help us. It was really with the drive. Driving from Wyoming. I recommend working with royal automotive. They have a variety of vehicles.
I bought this car from out of town car unseen besides pics and video. They went out of the way to properly represent it. No dings or scratches. These guys are honest and trust worthy and know there cars.
by Tsample from MN
October 12, 2018
Meets all our needs and provides luxury at the same time. Good family vehicle or business travel. Looks. Power. Quality. We really love this SUV!
We loved our salesman, Anthony. After striking a deal, the business office set up all paperwork quickly and had us on our way in no time. Not your typical dealer. Highly recommend them.
2016 Escalade = Fun Times
by Cadyman from Burlington, ON
January 20, 2018
This is my fourth Escalade, and by far this is the most impressed I have been with any of them. This truck handles like a dream, such a smooth ride, I am looking forward to taking some long distance drives to tour the country.... something I haven't done in years. And.. the Power!!! they have fine tuned this corvette engine to react quicker than the previous years! I love the interior design and the heads up display and the dashboard cluster is easy to navigate. and the smart assist for cruise control, makes driving easier...
I am so glad that we took the time to search this location for a vehicle. The knowledgeable and friendly staff made the process enjoyable. It was definitely worth our drive to get here. I would highly recommend this dealership to others.
We absolutely love it!
by Brian from Temple Terrace
January 4, 2019
This is the nicest car we have ever owned. We traded in a Yukon Denali and thought this would be the same but a little nicer and it is completely different. The touched of class inside and outside of the car make it a beautiful car we enjoy driving.
My experience was hassle free and easy. My salesperson Robert Feldt was awesome - I recommend seeing him if you need a car or want to sell a car! Clean facility with a kids playroom. Everyone was friendly and looked happy to work there
by psw9201 from Aiken SC
October 29, 2018
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
I have bought several cars here and have always had a great experience. Service department always does a great job too!
Very comfortable and stylish has alot of safety fe
by Roy from Lake Charles Louisiana
December 5, 2018
This car as far as safety and comfort and looks is the best vehicle i have own and i have had alot of brand new suv and truck
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