Just purchased a 2018 certified pre-owned Buick LaCrosse Essence yesterday. The whole experience was non-stressful and enjoyable. Chris, Dave, and Bert were exceptionally professional and pleasant to work with! Many thanks for such a positive transaction, Jacqueline H.
by MY SRX from CLAYTON NC
January 9, 2019
THIS IS THE FIRST CAR IN 15 YEARS THAT I HAVE KEPT MORE THAN 2 YEARS. IT HAS STYLE AND CLASS NOT TO MENTION SPEED, YES I HAVE THE PERFORMANCE AN I LOVE IT.
We are always very happy with Auto Nation Cadillac service , Nicole was exceptional . and provided the best service . I wish all companies provided this level of customer care
Luxury, comfort, technology
by Pam from Gsinesville
December 21, 2018
I wasn't planning on buying a Cadillac but I test drove one at my Lexus dealership and ended up driving at home. The only thing I have trouble with is touching the panel to adjust volume and fan speed.
Disappointed about ‘being on commission’ for service rep. Makes me wonder about being told things need repair that don’t really need it. Certainly totaled enormous amount of $$$ for me. I assume the quality of repairs is good. It has been in the past.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
I went to Auto Enterprise after doing a search on Cars.com, The car I wanted was a bit too high but I sent out a request anyway. Pete personally messaged me and asked If I wanted. When I said the price was out of my way he asked what I could do. They lowered the price and monthly payments to fit my budget.
When I went to pick up my car there were no extra fees, no shady deals, no bait and switch. I got my car, my papers signed, and I was out the door with a smile. If you need a used car, BUY HERE.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Lexus of Clearwater is excellent for customer service and maintenance. The loaner program could not be easier. Thanks again for another pleasant experience.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
Love the performance & reliability
by Maggie from Tampa, FL
November 6, 2018
Best vehicle ever. Love the style, look, great take off. This is my second SRX & I love the upgraded features & electronics. Easy to handle.
Cars Unlimited is a great place to buy a used vehicle. Allen & Co. are not your typical car salesman, so you have the leisure to look at all the vehicles at your own pace without anyone trying to pick something out for you. There were free CarFaxes available on their online inventory, which made finding a few vehicles to look at ahead of time very easy and shows that they aren't trying to withhold any information. When I had the vehicle I was interested in, there was no hassle to take it out for a test drive; we just let them know which one and they brought the keys right out. The paperwork was quick and painless, there were no attempts to sell any extra and unneeded things. They even held the car for a day, without any down payment, so that I could get the money transferred. Allen is a very professional and down-to-earth guy who takes pride in his work, it was a great pleasure dealing with him throughout the purchase. Even though I was buying one of the cheapest cars on the lot, I felt that Allen treated me the same, if not better, than someone who were buying the most expensive vehicle. He went out of his way to ensure that I had the best possible experience for my first car purchase. I will definitely be recommending Cars Unlimited to anyone I find that’s looking for a used vehicle and look forward to purchasing vehicles in the future here as well.
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
Went to look a 2003 BMW 530i. It was Sunday and the dealership was closed but the car door was open so I was able to check it out. On the inside, the front seats suffered from what is known as 'twisted seat'. Otherwise the car seemed to be in okay shape but without the chance to test drive it, I could not tell for sure.
High end look and feel at a mid range price.
by TennesseeDave from Nashville, TN
December 17, 2018
This car is an excellent value as a used vehicle. It has the high-end look, feel and features you'd expect from a Cadillac, but is very moderately priced as a used vehicle. Mine has almost 100,000 miles on it and looks, feels and functions like a brand new car.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
So excited to own this car.
by Jill H. from Pelican Rapids, MN
November 24, 2018
The ride is smooth and quite. Good storage. Excellent head and leg room. Love the Bose radio and speakers. Many options that make driving fun. The sunroof is amazing.
I live in Orlando, but travel to Tampa for this dealership. They have always treated me well. Dave Jones is my service rep and he is always pleasent, professional, and makes sure I am in good hands.
This car is not reliable.
by Lovey from Greensboro, Maryland
December 22, 2018
I love the style of this car. The exterior is excellent and does not show its age. However, I have had severe issues with this car. Last year my husband spent over $3,200 in repairs on this car. Ridiculous! I’m retired. Now I have a headlight out and the dealership is estimating the cost to be $1,700. My husband had a 2000 Cadillac truck that he kept for 16 years and it was an excellent vehicle with low maintenance and cost at a minimum. No more cadillacs for me.
Very positive experience. No pressure. Knowledgeable and friendly sales staff. All staff members that I encountered were quite attentive. Would definite recommend this dealership.
Beautiful and Stylish car that's dependable!
by KCDiva from KS
January 8, 2019
Following the maintenance schedule will ensure reliability, great performance and better than listed - gas mileage. It's also a very showy and attractive head turner as it shows like a new car due to the ming mirror finish application.
Good, everything done in one day, I did research before I went to the dealer, and they deliver what I expected. I got some discount from the dealer.
Review on my new truck
by Lady T from Charlotte N.C
January 14, 2019
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
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