i love the car as such, however, it has a major issue that occurs without warning, it will go into limp mode and display "reduced engine power" on the dash, you can not accel, after repairing each "code" still has same issue, thousand's of $$$$ later..GM no answers..Not good!!!
I brought my 2015 SRX into Penske as I normally do when I am about to leave town. In this case I was going to Las Vegas. I made my appointment on line which is very user friendly. Upon arrival I was greeted by my advisor. He described the items that would have to.be completed and the amount of time it would take to have my SRX in tip top shape before driving thru 100 degree weather on my way to Vegas. He had the maintenance items completed on time and I was on my way.
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
I enjoyed Fred working with me during my visit. He is an asset to your organization.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
I went to buy a car and came 2 different time and was not able to connect with a sales person. Met Roosevelt Townsend omg this young assistance in making the process smooth was awesome. I am happy to have went back to carmax and got the best deal and excellent customer service.
I love my cadi SUV!!
by Terri W from Grand Prairie, TX
November 23, 2018
Nice, comfortable ride with plenty of room for a smaller SUV. Very stylish. I really like the feel and look of this ride. Would definitely recommend .
Overall, my experience was pleasatn. I received excellant customer service. My advisor did everything to make sure my experience was good. THANKS FRED!!
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
I called and left messages for the service rep. to call me back regarding a spare tire kit. No return call back.at all. My questions where answered when I went in for service. I was told he was the only one to answer the questions. Not Good.
DeVille totalled so a new car was needed
by Grancy from Alexandria, VA
October 18, 2018
We bought the first car we test drove. Has all the bells and whistles and performs great. Not as big or smooth as the DeVille, but it's nice to be up higher.
I had a wonderful experinece shopping for a used car at Carmax in Torrance. The entire staf was helpful and kind. The salesman made the process very easy.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Great customer service and detailed attention to customer never making feel pressure to purchase the vehicle, got approved online and when i visit the dealer that night i was out in of the dealership with my new beemer in about two hours. Julio was excellent.
Best Used Car I've Owned
by Elaine from Forked River
January 4, 2019
This car is very comfortable, has so many luxurities and drives like a dream. Great gas mileage and we feel very safe driving it lots of car for the money !
I Purchased a 2008 Range Rover Sport. Mario & Aileen were very helpful and accommodating. I have now had my vehicle for about 6 months and have had no issues. I highly recommend this dealer!!!! Thanks!!
by AllisonP from cheshire
November 16, 2018
I purchased this vehicle used and you would never know it. Smooth ride, all the bells and whistle included. I feel secure when driving this vehicle.
Good service. Best in the league good used motor vehicles with ok mileage on the motor vehicles. Quality visual description of the motor vehicles on website
This car is not reliable.
by Lovey from Greensboro, Maryland
December 22, 2018
I love the style of this car. The exterior is excellent and does not show its age. However, I have had severe issues with this car. Last year my husband spent over $3,200 in repairs on this car. Ridiculous! I’m retired. Now I have a headlight out and the dealership is estimating the cost to be $1,700. My husband had a 2000 Cadillac truck that he kept for 16 years and it was an excellent vehicle with low maintenance and cost at a minimum. No more cadillacs for me.
My first time buying a car and I must say my experience was great. Overall the whole process went smoothly. Now I have my dream car and Eliana was able to make that possible for me. She was very helpful and answered all my questions.
Review on my new truck
by Lady T from Charlotte N.C
January 14, 2019
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
Tred was a great experience,for the test drive they had the owner of the car come meet me and he showed me the car and comfortably let me drive the car however I wanted. It was one of the best car experiences I’ve had!!!
Problem after problem.
by Michelle324 from Columbus
December 3, 2018
Leaking from sunroof cause my liftgate to stop working. Constantly having to add oil. Leaking in front as well. Car will flash all sorts of check this or that then completely shut down while driving
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
I reached out after hearing the commercials, asked the right questions, went in with copies of all the required documents and or had them scanned in my drive to email, went in, picked a car and was out within a hour and a half. Carlos the sales guys, he was great. The internet guy, delayed in responding for a day or two, Carlos made up for that. Ricky was great and had us in and out. Left with a practically new car. No complaints here. No central AC with is probably why things were rushed and Mike doesn't have great customer service skills...but again, over good experience.
Love these SRX styles... have owned 2
by ktmartha from Hebron, KY
September 24, 2018
Car is great. I’ve owned a 2010 and a 2013 Luxery and Performance package. Loved them both. i think I prefer the AWD 3.0 to the 3.5 V6. Roomy and sporty Cadillac
Pete and his team gave me the VIP treatment from the moment I stepped in his dealership. It was a very seamless transaction and I left very happy with my new Mercedes Benz. I didn’t have to haggle for a great deal because he already figure this out for me. I was really impressed with Pete’s professionalism and his outlook towards customer service. He made sure I will drive off with the car that I really wanted, which I happily did! I would not hesitate to buy another car from this dealer in the future. Thanks to Pete and his team!
I loved the car, hated to trade it in.
by barbie from l,ville, pa.
November 25, 2018
This car was excellent. I just wanted to try something different in an American made car. It served my family well. Even granddaughters loved it.
I went into the dealership with a specific car in mind & a very small budget. Once there I was greated & a team was formed.. Met my salesman Raphael, A very humble genuine man which I highly recommend too anyone looking for a compassionate, honest business transaction, he was eager to please but not pushy. I wanted champagne service on a beer budget.. Lol
I wanted a fully loaded 4 door chevy with all the bells & Whistles.. Only one in inventory & Of course out of my budget, I was disappointed at that point & wanted too leave..
In walks Mr. Alex the General Manager
Alex the gentleman.. So easy going, laid back, knows the business type dude, no haggling just trying to satisfy. He was there to make sure that a deal was worked to make me beyond happy, he assured me that I wouldn't leave without the car that I WANTED & that's just what happened! He definitely made me feel like he was looking out for me & not just treating this as another car business deal; that it was! He made a friend in me & I already started referring.
The scary part.. As so I thought! Financing
I met Ty the finance guy. A man that was totally knowledgeable about the business along with positive feedback I received knowledge and wisdom from this man in a short amount of time very grateful for your help negotiating for that great deal & making sure my pockets would not be tight in making this deal.
Overall just an awesome experience. I have purchased numerous amounts of vehicles during my time & this was a great car buying experience especially for those who are first timers.. you don't feel taken advantage of or pushed in a deal that you cannot afford go check them out you won't be disappointed! Special mention to Alex for keeping your word & professionalism Thanks again fellas
One of the nicest cars I have owned in a long time
by Hotrod20 from Armstrong, Iowa
November 18, 2018
This car has plenty of room and plenty of power for the v-6 engine it has. I was very surprised to say the least.The ride and comfort are amazing.
I am very happy with my experience at Elegant. I found my Honda in cars.com, called them, made an appointment, I tested drive, liked it, made a GOOD deal and was out of there in less then 2 hours. Quick and easy... car is running great and my monthly payments are were I need them to be. great dealer to do business with.
Cadillac quality at its finest
by CrailDE from Battle Creek, MI
September 21, 2018
Cadillac comfort, value rich feel.
This is a fantastic car, love the retractable roof and the leather interior is great.
The sound system and creature comfort are amazing too
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