They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
Rob was easy to work with. I appreciated how he truly listened. I enjoyed taking a test drive alone, most places want to ride with you. It made me more comfortable, helped me really see myself driving the vehicle, otherwise you just don???t feel like yourself driving a stranger around. I didn???t feel pressure at all during my purchase. Rob???s coustmer service made for a great car buying experience. I would definitely recommend Forest Lake Chevrolet Cadillac to friends and family.
Rob was outstanding. We were in the area decided to stop and look after reviewing the website. We knew what we were looking for and Rob worked with us diligently to get us a deal we could all go home satisfied with. We would recommend seeing Rob for your next purchase from Forest Lake Chevrolet Cadillac.
I can't say enough positive things about my experience. Rob was by far, the most honest and down to earth salesman that I've ever worked with. He truly cares about the customer and not just making the deal. I am going to recommend him to anyone that I know that is planning on making a new or used car purchase.
Being in a service related field myself, I felt I made the right decision in the vehicle and where I purchased from because of the service provided by Matt Saunders and Wendy. Had great conversations with both, as they were attentive to what I was looking for.
Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would recommend them on all levels... Great dealer with great price!!
Sent an email inquiring about a vehicle and got a response. Responded to dealers email asking about hours of the business to possibly schedule a test drive and received no response. Recommend calling or just stopping by to look at a vehicle.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
Do you want to discuss service for your car? My experience with Charlie Youngquist @ Luther went beyond 'Surprising and Pleasing' a customer! Not only are the people friendly and care about your comfort at Luther, the follow-up and having them repeat my concerns when they call you/prior to leaving, told me they heard me/followed through with my wishes. Great Job Charlie & Luther!
Charlie Youngquist in Service always underpromises and overdelivers. He keeps the customer extremely well informed for expectations (time & cost) and progress of repairs. Great job, Charlie. Pleasure doing business with you.
This was a great Black Friday shopping experience. I got a truck with less than 6,000 miles and a Lifetime Powertrain Warranty on top of it . I would recommend this dealership for anyone needing a new vehicle. The entire place worked together as a team to make sure I went home with my dream vehicle. Thank you Hutch and the whole team. You did an outstanding job communicating with one another to make my car buying experience easy.
Very professional, respectful, consultative/not pushy, don't need to be a negotiator to get a good/fair deal. It was an enjoyable experience and a dealer I am recommending to my friends.
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