Everyone was friendly and knowledgeable about the Cadillac cars and equipment. We were asked a number of times if we wanted beverages or coffee. Everyone that we came in contact had our interest at heart. Very excellent customer service.
I own a Fiat 500e with a broken tire pressure sensor. Daniel Cerna the Service Advisor took care of me. He repaired it plus he replaced a foggy rear lamp, plus a couple of recall upgrades. He told me that it was all covered under warranty. (It wasn't, but he had it covered anyway). Saved me $500.00 it repair cost. When i came to pick up my care i was very late and Danny had already gone home. He came but to the dealership to get my my care so i could take it home. Talk about going above and beyond the call of duty to help out a customer that was having a hard time navigate his day. Danny saved me hours of grief and i recommend taking your car to Van Nuys FIAT for all your service and repair needs. I know i will.
Everyone was truly helpful and pleasant. Walter was my salesman and he was wonderful. I never felt pressured to buy. I felt as though he truly wanted me to find a SUV I loved. He was extremely knowledgeable about the vehicle. Once I bought the XC90, Walter, took around 30-45 mins to walk me through all of the SUVs features. My last car wasn’t as technologically advanced, and Walter made sure I left the lot knowing how my car worked. Also, Wally, was so nice to finance the car with. He made the whole process a breeze. The GM had reserved a car for himself, and when he found out the dealership was out of the interior I wanted, he gave up his car for me. I highly recommend this dealership and Walter specifically.
Took my car in to the dealership and spoke with Sam.
He took care of me right away and pointed out the customer lounge where I could wait while my car was being serviced.
The vehicle was service promptly and a nice car wash was provided as well.
Very happy .
Always take my cars to Sam at Keyes and I never get disappointed. The offer Lyft to take you both home and back again when car is ready.
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