November 6, 2018
I had an issue with a knocking in the front suspension making low speed turns. The first Service Adviser told me that was a normal sound and even the service tech said they could not find an issue. I went back months later to a different Service Adviser at the same dealership regarding this issue again, he ask the Head Service Manager to ride with me, he heard the issue. It went in, I work around the block so stopped in to check a few days later. The paper work just came up it, once again a tech (not the head service manager) said there was not a issue. I told them I am not picking it up till I have the problem solved as I have two family member with the same year truck theirs has no knocking issue. He went back to the Head Service Manager, he said I heard the knocking and it should not be, asked if they could keep it a few more day so that he could look into the issue more. Well he found it, they need to make a few readjusted the front suspension.