This was my second experience in 5 years using Julian's Auto Showcase to sell a car for me. I would not have returned if I was not pleased the first time. I was so pleased the first time that I referred many friends over the years.
Steve Ferguson's courtesy and attention to detail was demonstrated quickly when preparing my car for showings. His attitude and knowledge were tantamount.
They are TOP-RATED PROFESSIONALS!
I worked with Sheryl Falco and she helped me trade in my car so I can get into a new one. The new car price was also fantastic and definitely beat their competitors prices. The process was easy and couldn't be happier. I would definitely work with her and the dealership again.
Kathy was so patient with us as we navigating helping our daughter buy her first car. It was such a wonderful buying experience that we went back to Kathy to upgrade our current car to a Jeep. Lots of knowledge, friendly service and patience from Kathy and every Ferman employee we encountered made this the very best car buying experiences of our lives!
Everyone we spoke to at the dealership, especially Anas and Chris, were very patient and professional. It was truly the best vehicle buying experience we have ever had. I will highly recommend this dealership.
We came in just because we were driving by and thought we'd take a look. Had not intended to buy a car today. Charlie was so personable and gave so much more information than I've ever had at other dealerships. He knew everything about all the vehicles. Spent SO much time with us, and did not make us feel rushed. So,we decided to buy a car. What a surprise!
From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with my experience was fabulous. Chris kept me informed, called me back many times to answer my questions, kept me informed all day.long on the status of the repairs. CHRIS IS EXCELLENT and Justin was most helpful too. I had given up on working with a lexus service dept after so many bad experiences at lexus of tampabay. Now I had a reason to keep visiting lexus for my services.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
Martin and Dwayne went the extra mile to make sure I was happy with my recent purchase. I've followed Dwayne to different dealerships with a couple previous purchases and I would do the same with Martin. These guys are honest and humble, a rare trate in car salesmen.
I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
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