Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Really great experience, there was no pressure at anytime to buy or try to get met to buy a different veichel. The salesman answered all my questions. The finance person was really nice explaining all the different options available and at no time was he pushy for me to buy them. I would absolutly recommend to friends and family.
Today I walked in and was greeted by Mike at the front desk. He was really helpful, and walked me through the approval process which i have no experience with. He was really friendly and answered all of my questions. I left with a new car about an hour later. Im kind of in shock at how well this went. It was quick, easy and he was really friendly. Thank you Mike!!
I was on a tight schedule and my salesperson, Michael Williams, really made it happen for me. He was very knowledgeable of the various products. Once I told him what I was looking for, he recommended the perfect vehicle and lead me thru the process in record time! Very happy with my 2018 Compass and the service - from Michael to finance.
The guys at koeppel GMC Chevrolet are absolutely wonderful they will do whatever and whenever it takes to help you to meet your needs David is great as helping you find and pick out a car that meets your financial needs Roland is awesome at helping you finance and get the warranties that are needed for your vehicle that make sure you're covered for a reasonable amount everything about that company says so much and has so much integrity and character I was so happy to be able to work with them on finding a vehicle
Bought a 2008 Mazda 6 from Henry-Hobscheidt Motors and had a great experience. Low pressure and overall a friendly group of people that care about you as a customer. Shared a ton of stories and had a few laughs. Overall, would highly recommend coming and checking out their inventory. If they don't have what you like they will work with you and help you find what you want, at the price you want, like they did with my Mazda 6!
I live in Indianapolis and found a 1979 Camaro online at this location. The salesman John Graham did an incredible job giving me the additional information I requested. Never pressuring and communicating well via e-mail, text and phone calls at my request. When I decided to purchase, Randy in financing finished the deal with ease with an even cheaper price than I agreed on. WOW! They picked me up at the airport curb and after a 26 mile ride to the dealership I was soon on the road with my new ride. I can honestly say this has been the best experience I've ever had from a car dealership. Stress free! Thank you Gentlemen for everything you've done for me.
Jesse was a great guy to work with!! I would highly recommend him to anyone and I give him a 5 star rating. We just were not able to come to an agreement on price of a pickup that needed a bunch work done to it right away to make it a safe vehicle. Between the backup camera not working, rear main seal leaking and weather cracked tires, they weren't willing to budge on price or offer to fix the vehicle to make sure the customer would be safe as soon as the pickup left the lot. Jesse provided an amazing experience and did all he could do for me. I wanted to drive away happy knowing I just purchased a safe and reliable vehicle for my family, but I wasn't going to able to do that as they were not willing to do the work to the pickup to make it safe and reliable. I wish the people above him were more willing to work with a customer and cared more about the customer's safety than the money in their pocket.
Excellent service! I was in and out in no time! Everyone was friendly and professional!
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