I went in looking to test drive a new Jeep Cherokee Latitude and drove home in one that night thanks to the great customer service provided by my knowledgeable sales consultant Cody and my helpful finance manager Eddie. They both made the entire process of purchasing my new vehicle practically painless with great attention to detail. I am thrilled with my new car and would highly recommend Chrysler of Culpeper to anyone looking for a good deal on a great car!
by Harris, teacher, UVA fan from Charlottesville, VA
November 6, 2018
From the sales rep, Mike, the finance manager, Dan, to the GM, I had the most rewarding experience purchasing my Jeep Cherokee. Didn’t feel any pressure and answered all my questions. I look forward to continuing business with Umansky Jeep.
Ignore my last review. I wrote that out of frustration.
When they heard about my issue about a used car that I bought from there, they immediately worked hard for me to get my issued resolved. They went and fought for me and made sure that the coverage for the extended warranty went through.
Then they provided me with a brand new rental! They kept me informed of the process each step of the way and were so kind and courteous along the way.
My friends and family were shocked and surprised at how well a car dealership treated me that they want to go there for their next car.
I don't know of any car dealership that treats their customers so well, I would recommend them time and time again.
I was highly interested in a vehicle they had listed on Cars.com. Salesman, Dennis was very accommodating and was able to work a financing deal I could afford. On the day I was going to return with my trade in and deposit I got some very bad news about my employment situation which compelled me to back out of the purchase. Dennis took the news with no questions asked. They have not contacted me since to try and work a better deal or sell me a less expensive vehicle. No pressure at all from day one until today. This company also has a rental fleet and many of the vehicles they have for sale are from the rental business so they have been maintained well and are priced to sell.
Staff was friendly! They would not budge on price but included services to compensate. One negative was the salesman didn’t seem very willing to change my deal to me doing the DMV work when he called me back. Said he had it all written up. That wasn’t very customer friendly.
John Reynolds, Lynn Frye, Logan and Don were the most amazing folks to deal with they went above and beyond to get me into my new car! If you are looking for a Subaru, Chevy, GMC, Cadillac make sure you go here!
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