I was traveling to Florida and my Town and Country van was loaded with our snowbird seasonal gear when I struck a deer near Blufton Ohio and totaled the van. I called Garber to arrange a purchase of a used Pacifica they did not have one in stock that met my requirements. Garber arranged for a Loaner/Rental over the phone and I was on my way. Heather kept me informed of her efforts in locating a Pacifica, she contacted us and emailed us the details in Florida. We looked at vans in Florida and knew what color and accessories we wanted and she found one, had it prepped and we returned to Michigan and we had exactly the vehicle we wanted.
From Henry out salesman, Todd our financial person and Tom also financial person, we couldn't have been more pleased. Also a big thank you to Andrea for your special input. We appreciate all your kindness!
I want to start off by saying thank you to Steve Goff and the LaFontaine of Birch Run team. The work put in for the second time within 3 months is wonderful. Bought a car a few months back and bought another recently, with two different sellers but the same energy. Highly reccomend Steve Goff he gets the job done and you won't be disappointed. He wants you to be happy and comfortable and not to just sell you a car. Thanks again to Steve and everyone who was involved!!!
Good people! Went in to see the exact car that I wanted. Did a test drive immediately, loved the car. They did what they could to make sure that I would leave home with the car that I wanted. And I did just that! Everyone I came into contact with were friendly and professional. Thanks Nick
Simms Chevrolet once again shines with customer service.
by Malibu Owner from DealerRater.com
December 3, 2018
I recently had an issue with my late model Chevy. The dealership took me rite in, tentatively diagnosed the issue and keeping the car overnight fixed the problem. Courtesy rides home and pickup the next day and return to the dealership. Their customer waiting lounge is always very clean with many amenities like big screen TV, Desktop with computer and plenty of comfortable seats. Along with always stocked snacks and coffee/tea. They are very professional in diagnosing the problem and explaining the solution to it. No one looks forward to visiting the dentist or the auto dealership. But my visits to Simms Chevy have always left me with a smile on my face. Keep up the good work.
I called Bee's Chevy in St. Johns MI, 48879 for a gauge that was reading in the red for the coolant, and then the service advisor recommended having it towed into the dealer , they came out and told me that there was a coolant leak and there wasnt any coolant getting up to the motor so I was happy that they told me to have it towed because I could did something probaly to the head gaskets they promptly fixed it that day and asked if I needed a ride home.
She drove it on a friday, said they call on Monday nothing all week, so she called the service part of the dealership on the following Friday.
The guy calls with some story, it was just a sensor. Justin needs to find a new job, he's not a good salesman. Car was all clean on cars.com, get there it's all dirty, scratches all over it, way over priced for the condition of it.
"STRESS FREE", "NO HASSLE". Great customer service, everyone is friendly. Will definitely recommend this dealership to anyone i know who is looking to buy a car.
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