GREAT SALESMAN .......ALMOST 'DONE IN' BY A MANAGER
December 3, 2018
After sending an email to Nimnicht Chevrolet I was contacted by Mike Gantt, a salesman there. I went in without an appointment, and Mike proceeded to show me the car and take it for a test drive. The car, a 2013 Mazda CX-5 was in pristine condition, and for me, it was love at first sight. During the test drive Mike proved to be very knowledgeable about the car, even though it wasn't a Chevy. I had done considerable online research on that particular make, model and year and had a firm idea of what a fair price should be and how much I would be willing to pay. However, the paperwork affixed to the car's window did not have the car's cost. Once we were in the office, Mike was joined by a Manager "because only a manager could determine/discuss price". Mike, literally, took a back seat while the Mgr. and I began a back and forth discussion during which I made it clear that I was not going to purchase the car during that visit, but rather, would go home and do a bit more research on cars at other dealerships, Eventually, I was given an Out the Door price of $15000, pending other approvals by management. . (Out the Door includes all taxes titles and fees.) With the Manager's assurance that the $15000 price was firm, I went home. After 2 hours of research and calls to other dealerships, I confirmed that the $15K price was more than fair. That same day, I called to say I was coming back to purchase the car, and was told that the Mgr. had made a "mistake", and the cost would now be $16K. Needless to say, I did not buy a car that day. Next day I was called by yet another mgr. who, when told about the previous day's "price hike", said he'd look into it. Mike also called to offer an apology and attempt to have the price reduced. In the end, 3 days later, I did buy the car for.... $15750. This was still a great price, especially when looking at the comps from other dealers. However, I feel that Nimnicht should have honored their initial offer to me despite THEIR manager's "mistake". After all, that price was determined by Nimnicht's employee, not me. However, Mike Gantt and his transparency and concern throughout were noteworthy and appreciated. And only because of his professionalism I recommend Nimnicht with the caveat: do your homework BEFORE going into the showroom and hope that the dealership shows just a bit more integrity going forward.