I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Steve from Moncton nb
December 2, 2018
So far so good since comfort...smooth and great size room fir everyone ...have signal lights left burn 2 times since and same place other than that run good
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I love this car!
by Butterfly02 from Easley, SC
November 28, 2018
This is a much bigger vehicle that what I previously owned. It’s surprisingly very easy to drive and not as intimidating as I thought it would be. I’m 5’1’ so having the adjustable gas and brake petals is a great feature!
Donny and Daniel were fantastic. There's nothing like coffee and fresh baked cookies in the morning. :-)
by Paul from New York
January 2, 2019
The car is nice. But there are some issues with car. After few months middle row car seats is going to make rattling noises. Prolly sooner have to change the car seats molding. Car Radio issue it would stop by it self. Lot of fixed needs to done for this truck.
My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
Plenty of Room
by Papa18 from St. Louis
December 24, 2018
Still getting use to some of it features. Like the TV screens for the kids. The sound system is nice and the radio is excellent. The ride is nice and with 18 grand kids it allows us to hall a lot of kids around.
I was from out of state and did my shopping using cars.com. I am self employed and was looking for a specific car. They had the best price by far due to the no negotiation pricing structure. We did everything via email until the last day when I called. They sent me exact numbers so I could review. I drove up on a Saturday morning and left with my SUV in 1 hour. Easiest car buying I have ever had.
Great Family vehicle in all types of weather condi
by Iowa Builder from Tipton, Iowa
September 21, 2018
We traveled all over the country with this vehicle from Summer heat to Winter cold and Blizzards. Never let us down once, always warm in the Winter and cool in the Summer
We have bought many cars and trucks over the years but this was by far the best buying experience that we have ever had. Working with Jeff was such a pleasure. Jeff is very knowledgeable about the many cars that we looked at and helped us with the process of picking out the best vehicle for our family.
by Juana from Rogers
December 17, 2018
this car It is very comfortable to travel with the family. And he brought a navigation system when he went somewhere he did not know. And the DVD for the training of my children.
Trevor was honest and friendly the whole buying process. However when it came to trying to sell me the extended warranty and other options he was very very high pressure. It made me uncomfortable at times with this high pressure sale technique. He wouldn't take 15 no's for an answer. These products must be highly profitable for the salesperson and owner. Buyer be aware of that.
One of the best vehicles I've owned!
by Coltsfl from Palm Beach Gardens
January 14, 2019
Traded my 2016 Tahoe to get more storage room in the Suburban and I love it. No issues, handles great and tows like a dream.
Pleasant welcome and generally efficient presentation of plans for somewhat technical automotive work. Despite 3 or 4 different prices quoted for my replacement wheel cover - it was nice that the price kept getting lower.
Is a great car
October 12, 2018
This suv is the best that I owned, I sell it because I don't need it any more because Is a little to bi for me.
Thanks Charlie for coming in during your day-off to offer me this amazing vehicle! I highly recommend Charlie for your next vehicle purchase! Enjoy!
My 1st brand new car 😍
by Samantha from Moorhead, mn
December 18, 2018
We were in the market to upgrade our 08suburban and beardmore had one heck of a deal for their 2018 suburban LT. it had everything I wanted and needed. From leather seats to bucket seats in the 2nd row to rear entertainment system. Then all the extras it had. The heated steering wheel and heated seats for 1st and 2nd row, remote start and WiFi. You name it it probably has it.
A little disappointed that the car I was looking at online for wasn’t what was on the lot. I searched for sunroof and The Malibu came up along with backup camera. Well when we got there to look at the car it had NONE of those options and it was listed with the same price and car #. Makes me a little upset as it was a waste of my time
A/c going out for the second time!!!!
by Lins from MS
September 13, 2018
I love this vehicle and wish it was made better. I have two other friends who have had the same issue with the A/C. One traded for a Yukon and the other is getting rid of hers too. I’m so disappointed because I work too hard to pay for this dang thing so my children have a nice, safe vehicle to ride in and it keeps messing up.
All the staff was very friendly and not pushy, which was nice. Everything was professional. The only thing is that I had to leave the lot with the gas tank on E.
Drives nice but 3rd row seat is uncomfortable
by Dewittmom from Watford city
December 13, 2018
One of few on the market to fit my family of 8. Pretty reliable and drives great. I like the interior with the leather seats. The vents keep the whole car at a comfortable temperature. Third row seat is not very comfortable though.
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
by chas from Albion, mi
October 12, 2018
The best value ever! Versatile, stylish, driveable. We have purchase/leased 8 vehicles in the past 12 years and find the value of the Suburban to far exceed our expectations...looking to lease a Tahoe
Both Kyle and Jessie were great in my buying experience. You made it easy and simple. I will definitely send people yoyr wsy. Thank you again.
Love my Suburban
by Suburban mom from Riverside, Ca
January 2, 2019
I am so pleased with my 2015 suburban. We were looking for a Great family vehicle that we won’t out grow and this is it. All the tech is easy to use and makes driving the suburban feel luxurious! The suburban blows my 2014 Acura TL out of the water in comfort and ride. It’s much more quiet and drives so smooth. The turning radius is impressive. I cannot be more happy with this vehicle.
I live in Illinois and was searching for a jeep wrangler. I looked all over and found a jeep at the Used Car Factory. Contacted the dealership and talked to Joe and set up a time to look at it. Everything was there as Joe said and ready for me. Joe was very helpful and let me take my time and didn't give any pressure at all. I ended up leaving that day, contacted the dealership again and talked to Jay, Joe's brother. I set up a time to come and take the car to an outside mechanic for a 3rd party review. Jay was totally agreeable and was easy to work with as well. I feel I was treated very fairly and Joe, Jay and Dean (Dean is another member of the team) all were very open an honest. Buying a used car means there will be some issues with the car, after all it is used, but I feel very confident in recommending the Used Car Factory. Joe, Jay and Dean all work as a team and are all straight shooters. Bottom line is they seem to work by the golden rule, Do unto others as you would have them do to you. They will treat you fairly.
Love the truck but not the dealership
by Lessika from Indianapolis, IN
January 4, 2019
I love my Suburban LTZ!! I just wish it had four wheel drive. Everything else is excellent!! Heated and cooled seats, heated steering wheel, dvd package with wireless headset so I can listen to music while they watch movies, sunroof, backup camera, park assist and much more!!
My son came home from school, some six hours away over the Thanksgiving weekend. Upon his arrival, the brakes were making a horrible sound. I made a quick online appointment, for Friday after Thanksgiving, hoping that the car could truly be looked at on such short notice, and concerned that his trip on Sunday would need to be delayed. I called Wednesday early ans spoke to Jack. He said he would do his best, but they were very booked. Not only did they look at the vehicle, but Steve made sure the vehicle was ready for me on Friday. No small feat considering there schedule, but also with the unexpected amount of work the brakes plus required with such low miles. Symdon Chevrolet is truly a wonderful place. They bent over backwards to see that my son was back on the road Sunday in a safe vehicle. I am very thankful.
Love it so far!!
by K.Ragsdale from Roanoke, Tx
December 17, 2018
This is my 3rd suburban and they just keep making them better and better. The reclining middle seats are great for traveling. Plenty of leg room between all three rows, extra headroom for those tall family members.
I came in with very general requirements, most of the cars on the lot met them with only a few outside my budget. so Kevin showed me to a CUV that fit me quite well. From what I could tell after looking at the website this was best vehicle for the buck. It was in the mid range of my budget, he did not try to up-sell me on any vehicle. when it came time to close I was able to get my vehicle registered and plated in house. when I talked about that all the car was missing was cruise control he recommended a place that could install it, on further research it was indeed the best place. Over all this was the most straightforward and painless of a car purchases I ever had and would recommend it for anyone looking for a good deal on a vehicle.
Luxury Vehicle; Travel well.....
by TtimeFun from Okc, OK
November 20, 2018
This vehicle is a joy to drive, seats our family in a safe and comfortable manner. We love our road trips, and the kids make great use of the video and entertainment system.
Dennis is amazing! He really helped me through a complicated situation and found me an amazing vehicle. I???ll be forever greatful to him and recommend him to anyone!
Great Family Vehicle!
by Eblankenship from Lindsay, OK
September 25, 2018
We love our suburban! We have work vehicles we drive during the week, but when we go anywhere as a family, it is our only choice! Love the room and the ride.
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