Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We purchased our vehicle from Greg's at the beginning of this month. We have never had a smoother experience buying a vehicle. The staff was very friendly and knowledgeable. Once my husband and I picked out the perfect vehicle for us, we sat down and did the financing right there. It was quick and easy. By far the best car buying experience we have ever had. We will go back next time we are ready to buy again.
I needed to replace my older truck and after shopping around, I found Emerson here in Auburn. Being new to the area, I wanted to stay local if I could find the right deal. My wife and I went in and met with Brian Dennis. They stayed late to help us and after trying out several trucks and narrowing things down, we found the truck I wanted. The finance dept. worked and found us a good lender for our deal. I drove out with a truck I never thought I could get but they made it affordable and the price right. I got a truck much nicer than I anticipated and I couldn't be happier. The service dept. set up the truck nicely, and made sure I was satisfied. They demonstrated a level of personal and professional service that makes you want to go back in the future. This is what its all about. Many thanks to Brian Dennis, and the whole dealership. You guys rock !
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.