My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
Woke up last Tuesday morning with a dead battery in a 3 year old truck. Called Zimbrick up to see if they could get me in to get a new battery as soon as possible. I was told to come in as soon as I could. I arrived to the dealership at 8:20AM and was out by 9:15 – 9:20AM. Could not ask for a better service being I had requested this service at the last minute. I would give the service staff an A++++ for customer care.
But would give the GM Corporate Engineering division a D- for a poor electrical design that causes a battery to not last more than 36 months. To Many bells and whistles on this truck that are not needed.
If it were not for the quality of service that I had received, I would get rid of this truck for a new Toyota when my loan is paid up in February of 2018.
I had a few repairs like anyone would. I'm a guy who has to be dependent on others(Parents) to make sure I have a safe vehicle to get to all my appointments. They were very kind to me, so kind in fact that they took off work hours without even telling us. They didn't want any credit for time spent, I was surprised and happy. Not only did they do a remarkable job fixing my car, but also kind without needing any thanks. I'm very happy they save my Dad some money as I have a rare disease that has no cure or even understand why it happens. They have had to endure stress no parent should face. I'm happy that they are just plain good. Thanks. Mark, Matt, and Jerry are guys I would call my friend.!
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
My son came home from school, some six hours away over the Thanksgiving weekend. Upon his arrival, the brakes were making a horrible sound. I made a quick online appointment, for Friday after Thanksgiving, hoping that the car could truly be looked at on such short notice, and concerned that his trip on Sunday would need to be delayed. I called Wednesday early ans spoke to Jack. He said he would do his best, but they were very booked. Not only did they look at the vehicle, but Steve made sure the vehicle was ready for me on Friday. No small feat considering there schedule, but also with the unexpected amount of work the brakes plus required with such low miles. Symdon Chevrolet is truly a wonderful place. They bent over backwards to see that my son was back on the road Sunday in a safe vehicle. I am very thankful.
Brian did a great job for us. He listened to what we wanted and found us a great car. He went above and beyond to check out all the available rebates we qualified for to get us a great deal. Definitely impressed and satisfied!
Wade is fantastic to deal with. I would like car buying to be more like buying anything else--when I walk in, I want to know what something costs without negotiation. If you give me the price of a vehicle, I can make the decision to take it or keep looking--I don't want to be pushed into a decision and I don't want to have to haggle over the price. Wade will also tell you what you are actually paying for the car. Unlike many dealerships, you do not go in expecting a car to cost a set amount and then find out they did not add the tax, license, an any other incidental fees they could think of. My experience with other car dealers has always been fancy showrooms and hidden costs. Tenpin Motors doesn't give you a fancy showroom, the quality of his used cars are top notch, and they don't hide fees only to spring them on you while you are signing the papers.
The work I had done I was told on my last visit would be about $150.00. I was billed $197.00. A little disappointed with that. My reset for my oil change wasn't done so I did that at home myself. Despite this I keep coming here for regular maintenance. I just feel it's the thing to do. I don't upset easily. All in all I've always had a good experience
This was by far the smoothest and most enjoyable car buying experience I have ever had. John the Sales Manager and Dan were both extremely great to work with. The negotiation process was very fair and no-nonsense, and the purchase was quick and easy. I would certainly recommend this dealership for those looking for a new or used car.
I drive over 40 miles to have my vehicle serviced in Mt Horeb because they bend over backwards to make sure my expectations are met. We were in Utah and I had an issue with my vehicle. We called back and talked to Steve in Mount Horeb and he was able to have our problem fixed under warranty. The dealer in Utah didn???t even bother to check his computer to see if there was a recall. This is the kind of service I always get in Mount Horeb. They are the best !
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