I recently purchased a new vehicle from this dealership, I drove 50 miles out of my way because they had the SUV I was looking for, I did most of my research online and set up an appointment. I was greeted by the SUV sitting out front running and warmed up! The salesman took down my DL info and said go take it for a spin. I love it when they have the trust in you to let you drive it without them, I don't need to hear about all the bells and whistles until I actually like the way a vehicle drives. I returned to the dealer and met with the finance dept, not only did they finance me on the spot, I was driving my new SUV home within the hour I drove in. Prompt, courteous, treat you like family and no other dealer was even close to their price. Worth the 50 mile drive each way? MOST DEFINITELY
A little disappointed that the car I was looking at online for wasn’t what was on the lot. I searched for sunroof and The Malibu came up along with backup camera. Well when we got there to look at the car it had NONE of those options and it was listed with the same price and car #. Makes me a little upset as it was a waste of my time
Eric and York were a great pair of sales staff to purchase our 2017 Outback. This is our second new Outback from Don Miller West and both experiences were simply top notch. It also says something special that we came back to Don Miller West and purchased the nearly identical car 6 1/2 years later. Same Dealer...same car. Reliable quality 360 degrees!
G and L
I had the best experience with the service here then I have ever had with any other auto service. Nolan was the the best. He cared that I had no transportation and that it was a Holiday. His genuine concern has me coming back for all my service needs and I will purchase my next vehicle there. I had my truck towed to Madison because of how he treated me on the phone. They were so busy because of the holiday, but assured me he would do his best to get it looked at. He called me on an update of getting it in to service, and he did just that. Because of Nolan, they have my business. I bought the truck in Janesville but there is no comparison to Rosan Nissan
I was from out of state and did my shopping using cars.com. I am self employed and was looking for a specific car. They had the best price by far due to the no negotiation pricing structure. We did everything via email until the last day when I called. They sent me exact numbers so I could review. I drove up on a Saturday morning and left with my SUV in 1 hour. Easiest car buying I have ever had.
My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
I wanted to purchase a 2017 Volt after non of the 'previous model year leftovers' were available in the Cedar Rapids, Iowa area. Our experiences with the two dealers we did visit down here were very unsatisfactory. Having lived in Madison up until a year ago I checked Bergstrom's website and found a bunch of cars available, one at a good priced based on my previous research. I talked to a woman on you (I'm afraid I don't remember her name) 800 line in Neenah and she checked and found the car on the inventory and said it was still available. I told her I would probably be there the following Monday. I called and let them know we would be there around noon. We arrived, the car was waiting for us. We did a quick test drive since I had done so with several other models and was familiar with the vehicle. We went back to do the paperwork. The only problem was it took the finance manager what seemed like several hours to get the papers together which seems like a long time since this was a cash sale and the dealership didn't seem real busy at the time. But otherwise, this was the best experience of the bunch.
When shopping for a new car I first went to Chevy Bergstrom Middleton due to location. I was unsatisfied with the service the first time I went but went back because I had made an appointment to work directly with the manager. When I went back instead of working with the manager, they had me work with the same guy I worked with initially after I specifically asked to work with someone else. The salesman didn’t know much about the cars being sold and wasn’t able to answer many questions I had. I was still set on the Chevy Equinox but personally didn’t feel comfortable buying a car from someone that wasn’t very informed about the product they were selling. So instead, I went to the Chevy Bergstrom in Madison and was approached by Alex who was able to answer all my questions and actually sell me the car. He was very informed about the product and showed me more features that I was unaware about. I felt comfortable buying from him and wanted to give this Chevy Bergstrom my business. Thank you Alex!! You are very good at your job. Give him a raise folks.
Low pressure, my sales manager d Devin Spielman was very knowledgeable and considerate. Bergstrom did not play the normal "wear you down and endless counter offer" games. They actually quoted me a sales price for a for an outright purchase and a trade in without any change in the original quote. They printed both quotes and let me take them with me so I could evaluate overnight, seemingly without fear that I wouldn't come back! I actually completed my offer and Bergstrom acceptance via email. 1 single email! I drove to the dealership and completed the deal.
My wipers stopped working during a rainstorm and I called to see if I could bring my Equinox in for repair right away. The service person scheduled me for an appointment with the next two hours due to the safety issue of no wipers on a rainy day. I was given a loaner vehicle and came back later to pick up my vehicle with wipers that were working. Thanks!
This is an excellent dealership. The service is great and the client service is the best I have seen. They always fix any issues with my car and explain everything to me. They have a very nice facility and the staff is really nice. My 4 year old son can't wait until the next oil change. Thanks Bergstrom!
I was totally satisfied with the auto repair services that I received at Bergstrom Chevrolet with service adviser Mike Lee. As usual, Mike Lee did and outstanding job with my car and he was extremely professional, courteous and helpful. The diagnosis and the car repairs were completed in a prompt fashion while I waited in customer lounge for a short time. Bergstrom Chevrolet and Service Adviser Mike Lee provide the best car service that I have ever seen in many years. I highly recommend them!
Bergstrom Chevrolet Madison/ Mike Lee is the best!
by Scott Rhule from Madison, WI
March 8, 2017
My experience at Bergstrom Madison was OUTSTANDING. Mike Lee my service department adviser did a superlative job in helping me on 2/27/17 and again on 3/8/17. Mike was extremely professional, courteous, respectful, helpful, creative and and he did an outstanding job of meeting my the service needs of my vehicle. I could not recommend him more highly. I request him every time I come to Bergstrom Chevrolet Service Department. I would not consider taking my car anywhere else other than Bergstrom Chevrolet, and I would not buy a car anywhere else other than Bergstrom Chevrolet. I very much appreciated the fact the Mike Lee arranged for my car to be appraised right when I was in the service department getting diagnostic and repair work done, as I had requested. Mike Lee was able to get this done during the service visit and I did not have to request a separate appointment for this. This was truly exceptional customer service. I could not be more satisfied.
My wife and I would like to say Thank you to the whole Mad City Mitsubishi team for assisting us in our new purchase. Special Thanks go to Christine for taking the time to walk us through the buying process, going over the financing options with us, and helping us get on our way with our new Outlander Sport. Her knowledge of the inventory at Mad City as well as how it compares to vehicles of other brands help boost our confidence during the purchasing process. Thank you again!
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