by Steven j Brown from 2927 Lake Forest dr Upper Marlboro MD 20774
September 6, 2018
I had nothing but excellent service in regards to Darcars of Fairfax facility. The experience from car buying “Eric” to management providing me with the certainty of any issues “IJ” to the service department showing pure professionalism. I really appreciate this experience.
I found Eric very pleasant to work with. He stayed well past closing time to work deal with me. The 2007 VW rabbit I am interested in has had some recalls and warranty extension for trans valve case and he worked to find evidence that the recalls had been addressed and resolved. Still waiting to hear more about the trans issue. Very good impression so far.
John was great in making my purchase a bit easier. They promised to bring car to me in VA and get moonroof deflector installed and neither happened. But, they did pay for an Uber to bring me out to them. Ended up missing work :( and stuck in rush-hour traffic but love my car!
We have bought two cars from them, and both times we had a really nice experience. I also want to thank all the sales person at Epovo Auto Group of Chantilly for our recent car buying experience, they all were really accommodating and professional - and had patience with a family with young kids. Overall they have reasonable price and great service.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
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