BUYING A NEW CAR
November 6, 2018
Let me start by saying that this was one of the most enjoyable car buying experiences that I've ever had. We went from "JUST LOOKING". To buying not only the vehicle that we needed but also the one that we wanted.We had no idea that we were going to leave with a new car that day, but the professionals at Malloy ford made our experience something that we will remember for a long time.
First we were greeted by a very nice gentleman named Orhan Bukic. He is not your everyday salesman who tries to greet you and then bother you or follow you while you are looking around the lot. But he met us ,introduced himself and asked if he could help. When we told him we were only looking He asked what were looking for. When we said that we wanted an SUV but was unsure of what kind as this was our first stop at any dealership and had driven up from Richmond, he walked us over to where the SUV'S are parked on the lot.One of the first thing we saw and liked was the Flex. We asked if we could take it for a test drive and of course he said yes. When we got in and started asking questions about different features on the vehicle and how they worked, I was amazed with his knowledge of how quick he answered and was able to show us all of the functions the vehicle came with. So we decided to go inside and see if it was within our budget.
That's when we met Gene Arlook .He came over and asked us where we needed to be on the price. He got with Rusty Rossell and when he came back his number. His number and our number was so close that we couldn't walk away. Gene and his staff are to be commended on helping us getting all of the accessories that we were looking for in getting a new vehicle, not to mention this vehicle has many standard features on it that our other car did not have which is a big plus!
When it came time to go into the Finance Office, as you can image we were a bit nervous. But after meeting George Moses he not only made us feel welcome, but relaxed, and made the entire process fun we were even able to buy the extended warranty, gap insurance and still was able to keep us within budget.
I would like to thank the entire staff at Malloy Ford for not only helping us get the vehicle we wanted and needed. But making the entire process relaxing fun and pressure free.