First, I ended up not buying a car here but that was only because they didn't have quite what I was looking for. I do want to say that I had a very pleasant experience at Fitzgerald Outlet, though. I worked with Walter "Chet" Wilkinson and he was superb. Knowledgeable, pleasant and best of all not in the least bit pushy or a typical "car salesman"; I'd have just walked out in that case. I ended up purchasing a car at another dealership (who had a similar philosophy as Fitzgerald - no haggle. no pressure) and it really only boiled down to the fact that the other place happened to have a vehicle which fit the bill, so to speak. I very much would recommend Chet and company if you're in the market for a used car - no plaid jacket and smoke and mirrors.
I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
Throughout the whole week kevin was exceptional in not only his customer service but his knowledge of the product. I had multiple quotes from other dealerships but kevin was understanding and accommodating for any need that i had.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
Ben Pugliesi did a terrific job handling my 2017 Sierra truck purchase. I was an out of state buyer and Ben handled every aspect of the transaction. He worked very well with my lender who had pre-approved me. When I arrived at the dealership my truck was parked out front, fully serviced, gas tank full, and clean as a whistle. Ben showed me many of the features that would make my 400 mile drive home comfortable. After a 30 minute inspection and test drive we completed the paperwork without any surprises and I left very happy.
by Dennis from Firkins Chrysler of Bradenton Florida
May 8, 2018
The Quick Service and the solid answers given to me by Teresa Stevens she took the time to go through the process and how to operate one of the radio functions
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