Impressive in every way
November 6, 2018
First, you should know - I hate buying cars. The drama, the games, the whole process. And I just moved here and had no history with any dealership, no recommendations to go by. So when I saw a Pontiac with low miles and knew I had to have it, I wasn't relishing having to make the actual deal. Lucky for me, turned out the car was at Sunset Ford and it was the easiest purchase I ever made. Jim Wagstaff was a total joy to work with! He made everything simple, starting with a really decent test drive (not the two-mile around the block kind), answered all my questions, and got me the trade-in price I wanted. Sunset offers a lifetime warranty on engine/powertrain/transmission, something I've never seen any dealership offer. As a passionate fan of Pontiac (this is my 4th) I couldn't be happier.to make this deal! Thank you, Jim!! Now on to finance. I was pre-qualified by my bank but their process was slow because of the holiday weekend. Jim took me to Jason in Sunset's finance dept. and he was able to beat the bank's interest rate by .5%. He offered me options on extended warranties (there were a few to choose from) and explained each. No pressure, no telling horror stories of what's going to happen if you don't have it, etc. Just straight business and again, a real pleasure to work with. I couldn't be happier with the whole experience. I know this is long but there's more to tell. I had a piece of trim come loose after picking the car up yesterday, took it back this morning and Jim and Perry had it taken care of quickly, no hassle. Late this afternoon I got a call from the finance manager, Treff, and he tells me he's found an even better interest rate, would I like to stop back and redo the paperwork to take advantage? WHO DOES THAT?? LOL Of course, I went back and Jason and Treff did the paperwork and now I'm saving a full point on interest over the life of the loan. That is truly taking care of the customer. I have never had an experience like this buying a car and I will never go anywhere else in the future. I recommend anyone looking for a car to go and talk to Jim and the Sunset team. THANKS, GENTLEMEN! PS Jason even called me after I left to let me know the time of the Cards game tomorrow had changed from 12:05 to 6:15. How nice is that? And the tickets? I put my business card in their drawing box and won 2 seats behind home plate with valet parking pass. Cards fans will understand it's like winning the lottery! Sunset, you've made my weekend!