Mr. Kwami was a very helpful person because he tried to satisfy my needs by making sure I got the right F-150. He was patient with me and allowed me to take my time when deciding if I had picked out the right car. Furthermore, Mr. Kwami is a friendly person who is always there to help out others by giving them the best services.
Kwami Amegah was great and no pressure selling at all.
by Yuk4070 from DealerRater.com
December 3, 2018
I was in need of a service van for my business and Kwami took the time and go through what i need. We look at few van and went for a test drive and i finally made my choice. There were few complications along the was but i was able to get my service van home the same day with Kwami's help. I walked in and left with a new van with fair price that day.
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Outstanding customer service!Best Nova Ford dealer
by High School Teacher from Oak Hill, VA
August 4, 2018
Outstanding customer service...left Ford brand 11 years ago after awful experience with the other large Northern Virginia Ford dealer.
Professional & personal interactions, nice attention to detail in work, car spotless when returned
I first purchased a Ford Explorer in April,My Salesman, Curtis Shannon was very professional and courteous it was a superb experience.
I needed a new truck for my business and I once again returned to Sheehy Ford and again Curtis Shannon got the best deal for me
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
Our 5th great car from Off Lease! Damien was wonderful, and helped us navigate the car buying process yet again. When we???re in Florida, we always stop by off lease as the selection, quality and price is unmatched! We call Nashville, TN home much of the year, and there is no way that you could find so many late model premium late model cars and trucks (the truck selection is amazing). It takes a bit of time and research, but loved Damien???s honesty and help in finding the perfect SUV for my daughter. Mike Katz as sales manager is truly the best! Thanks Off Lease!! We???ll be back!
Customer service was awesome, jermery was so patient with us, he took the time to hear us out to see what was the best option for us and was very honest about cars that has been in accident. Armondo was great worked with us....
Michael Balek was a very personal and friendly individual to deal with. We came in on Saturday and had to leave and thin about our options and weigh out the pros and cons. If it wasn???t for him and Bradley another sales manager that was with us we wouldn???t of gone back. These two made this long process and little less worse. Also our finance guy David in room 13 was great as well! Thank you to all three men!
I was contacted very quickly by a Hertz rep, and he was able to get me in for a test drive that weekend. Even though I didn’t end up buying the car I was interested in, I would recommend this dealer based on their friendly, professional assistance in my car search.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
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