Exceptional Service.Professional Car -JC Lopez & Tamari Thom
December 3, 2018
5 out of 5 star review Exceptional. Professional. Knowledgeable. Patient. Resourceful. Accommodating - Are all words to describe my experience at OffLeaseOnly-Miami working with Sales Asssociate JC (Juan) and Finance Manager Tamiri Thompson. This was my first visit and introduction to OffLeaseOnly-Miami. I am a USAA Member interested in purchasing a car through the USAA Car Buying Service I found my online that was located at OffLeaseOY-Miami. I clicked on ???Check Availability???, submitted my info for a call back and within 10 minutes, I received a call from Boris Moran. Very pleasant and informative. He told me about the 2016 Midnight Blue Metallic Panamara 4 and encouraged me to make an appointment to come the vehicle, as it???s a first come first serve purchase policy. After confirming my appointment time, within 30 minutes, I received a text confirmation from my assIgned Agent Geoffrey Goodell. After changing my appt time to earlier, Geoffrey was very accommodating and welcoming as well. Im a strategic planner by trade and upon arrival to the dealership, I immediately took note of the well oiled operation from the Greeter at the gate to the staging area for customers and constant moving of Sales Agents, Valet and host of people walking around with company shirts. It looked like a meat market with the sea of customers inside and outside buzzing around, talking to agents and on the computers looking for deals. Within moments Geoffrey approached me, introduced himself and the dance to ownership began. Despite the rain delays in getting the car pulled up, Geoffrey showed me the car, set me up for a test drive and asked JC (Juan) Lopez to take it from there because he got wrapped in closing a deal for another customer. JC was definitely???Johnny on the spot??? with answers to questions and any assistance I needed. After the test drive, I was sold on the deal and we immediately moved to the purchasing stage. Step by step JC guided me through the process and we ran into an unanswerable question for USAA that had to wait until the next morning because their Auto Loan Dept was closed by 6:30p on Sunday. I left the dealership around 6:45pm and scheduled to come back to meet JC first thing Monday morning after talking to USAA. Everything worked like clockwork. I was connected w Finance Manager Tamari Thompson who was very thorough, professional and very knowledgeable of the intricacies of the USAA Car Buying Service and efficiently walked me through the paperwork to seal the deal to ownership. Seamless process. He walked me through extended warranty options and assisted me in finalizing all the paperwork. High customer service focus shined through for JC and Tamari. I never felt rushed or uncomfortable, we got it done. I???m extremely happy with my car and pleased with the customer care at OffLeaseOnly-Miami. I HIGHLY RECOMMEND the dealership.