My first time at this dealership and won't be my last.
I came in at three thirty Monday afternoon and was out by five thirty with my new to me used Chevy cruise. Low mileage, clean and in excellent condition.
Super easy people to deal with, I will be back.
Purchasing a brand new car is a rear event in my life so I chose Van Bortel Ford because I trust Kitty who stands upon her word. Normally I buy a lightly used car and drive it for 6 or so years. You could imagin my excitement to purchase my brand new 2014 Escape. Excitment quickly turned to dismay after I soon discovered there was a water leak from the windshield, saturating a portion of the driver side headliner. Van Bortel service finally fixed the water leak problem after several attempts. Personally, I always dispised a headliner with those ugly water stains, and now I own a car that will have a long running ugly water stain. Van Bortel promised to stand with me to either clean the headliner or even replace it if the water stain persists. Recently I brought my Escape in to have the water stain treated again or have the headliner replaced. Also the leather seat devoloped a series of cracks that I definately was not happy about, so I also brought the seat to their attention. Service again washed the headliner plus Ford, Van Bortel, and I split the cost of the new leather seat covering to replace the cracked one. Thank you for standing behind your word Van Bortel Ford even for interior up keep!
i returned after 5 years to see Steve Miller for a new truck. Met Steve 10 years ago and though i did not buy a truck from him i remembered his great service so i bought my next truck from him in 2013. He does a great job getting me the most for my money and i returned to see him again. He did not disappoint. Thanks Steve.
Have purchased 2 other vehicles from Van Bortel???s and Have always had a great experience. Paul did a great job explaining the features of the Ford Edge. The service has always been excellent . Never high pressured to buy.
Took my car in for service without an appt they allowed me to drop my truck off and leave it overnight, fixed it and happy. Only negative was I wanted sales to give me a trade in # for a new truck and sales dropped the ball. Not service they were great. Yanni was my guys name
Trade of a Ford Edge SEL for a new 2018 Edge Titanium
by Happy Van Bortel customers! from DealerRater.com
November 15, 2018
Our experience with Van Bortel Ford was great. There was no pressure and there were no games played. They gave us their best price which was lower than any of their competitors. Our sales associate Jerry Reyes was a pleasure to work with. He was professional, knowledgeable, efficient and friendly. We will definitely do business with Van Bortel again and will recommend Jerry and Van Bortel Ford to friends and family.
Special thanks to ???Steve??? service team lead. Top notch diagnostic skills and great personal service. It???s people like this that make me come to Van Bortel vs Webster for service and to buy my Fords
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
The staff was inviting and friendly. The inventory was priced fairly and competitively. The staff worked to meet my financial needs and exceeded expectations. I would recommend this dealership to my friends and family without hesitation.
Very Friendly dealer and staff! Kept their word with the vehicle adjustments before purchasing. Vehicle was from the south and is in excellent condition. Very pleased with the overall buying experience!
My experience was great. I have been looking around for a new truck for a couple of Months, and had a pretty good idea of what I wanted. When I showed up at Genesee Valley I found The Truck that I wanted without any hassles. Sales Consultant Mike Privitera walked me through the process and in no time I had purchased a Hemi 1500 Ram Quad Cab. When I picked up The Truck Mike Privitera thoroughly walked me through all of bells and whistles that come with a brand new vehicle. Highly recommend Genesee Valley.
Recently bought a truck from my son Brandon Forjone. First buying experience at their new building. Nothing short of impressive in every way. Would certainly recommend them to everyone.
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