Steve and Rob were very pleasant to work with. They were very helpful in trying to find the truck that we needed for our family. They gave us a fair trade on our trucks and we’ll definitely come back to Fugate in the future.
I never thought that I would end up in Enumclaw to buy my Subaru, but I'm glad I did. A no hassle deal. I want to thank all of the staff/owner who assisted me. Delivered my car right to my doorstep! Special thank you to Chris, you guys Rock... Thank you, Rix
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
We came to Car Trek looking for a used car I had seen online. Todd helped us with that exact car without any hassle or any pushiness. He went above and beyond to help me get the payments I could afford and made the process smooth and simple. We will definitely buy from here again. Their customer service is over the top. Thanks again Todd!
We bought our 5th or 6th vehicle from HOF and had a pretty good experience. It is always a challenge to meet on price but that seems to happen at all dealerships. Our salesperson was kind enough to bring the final paperwork to our home since we were unable to get to the dealership during their regular hours. (We live 2 miles from them.) If you need a vehicle ask for Raj- he delivers old style customer service like courtesy phone calls and he always follows up on email.
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 6, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
The sales members treated me politely and we're NOT pushy at all. Pricing was transparent and they worked hard to make then pricing attractive. The service members are very kind and helped me out get the right options and accessories. They also we're very accommodating to my work schedule.
Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.
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