I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Top notch service from start to finish. I purchased a vehicle online from Hilton Head SC and Reese had it delivered to me the very next day! No hassle, no games. Outstanding customer service and promptness to deliver! I highly recommend. Thank you D.J, Reese, and Mr. Bill
I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
The men were very respectful to me I am a female buying my second car ever. They Took me around the lot 3 different times because I was indecisive. Help me with new tires. I just recently paid this car off and I am still driving it around. All I have had to do is keep up the old changes and change the brakes. I was very very very blessed! I won't go anywhere else ever!
I went to this dealer back in November of 2017 to check out a very competitively priced 2012 Honda Accord coupe. After taking it for a test drive, discussing things with Roger (who was exceptionally friendly and helpful), and getting the financing in order through my credit union (the dealer was able to work with me on price in the form of a pick-up note so I'd be able to get the best financing option), I was happily on my way in a car that's been fun to drive and has proven very reliable over the last ~6 months.
I did have to dock a star in a couple categories just for the fact that the initial repairs which needed done on the car (all minor and at no cost to me) ended up taking a fair bit longer than expected. It's my understanding that their service department was undergoing some significant changes, so hopefully they've got things running more smoothly by now. In any case, they have free wi-fi, so at least the wait wasn't too boring.
All in all, I've been extremely pleased with the purchase and have no regrets. I look forward to making 6K my first stop the next time I'm purchasing a vehicle.
Offered me about half what two other places offered me on my trade, could not come down on the price of a uncertified 2017 Ford Edge. They were over $2,000 more than the advertised price of a certified vehicle with exact same features and less mileage. Also the mileage of the vehicle is advertised as approximately 26k and Was over 30k when I came to test drive. They are not competitive, I regret driving the 1 and 45 minutes to come to this dealership.
They were polite, but uncompetitive on price.
Also check engine light was on in the car.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.