New and Used 2020 Ford Explorer for Sale in Hutto, TX

John Lewis, service writer, did an excellent job handling my somewhat involved service issue. He, as well as every employee I dealt with, was friendly, professional, competent, and extremely customer-focused. Their processes and procedures are stellar. Great job. I'm impressed.

Jeff was very knowledgeable with all my questions. I didn't have the best experience with another dealership company and he made sure that he listened to all my wants in a vehicle. Long story short I was recently in a car accident that lead to me not having a vehicle and once the rental ran out I was about to be without a vehicle again, still waiting for the insurance company to resolve my total loss claim. Mind you that the accident wasn't even my fault. When I explained my situation with Jeff, him and his team made sure that I had a vehicle to drive till they found the perfect one for me. Not a lot of companies would do that for you. Of course I had to make sure I had a purchase in play...LOL but still, that is going beyond the assistance they even had to do. It took about a day to get the perfect vehicle located, in which I felt safe and comfortable with getting behind the wheel again. Jeff took customer service to the next level, I work two jobs and he made his way to meet me at one of my jobs to get me a loaner to me while waiting for my new vehicle to come in. Also as my vehicle was being delivered to the dealership, I was driving back in the loaner to get my new vehicle, we ending up having a little hiccup with the loaner, the skid plate came lose and was handing. I didn't feel safe driving so I had to pull over. I called Jeff to let him know and he said " Are you OK?" Are you in a Safe Place? I told him I was and asked him what I should do. He's response was, Stay there I will come get you and calling a tow truck to come pick up the vehicle. He came and sat there with us waiting on the tow truck which ended up taking a bit longer then was told. He suggested he just bring us back to the dealership where we could sit in the AC instead of the outside heat and He would wait for the tow company to come get the vehicle. Now that was truly a customer service 5 star. With all said and done, they brought the loaner back, just needed to tighten the bolts on the plate nothing too crazy and I was able to get into my new vehicle that evening. Jeff has reached out twice so far to make sure I was happy with my purchase and made sure I felt safe in my new vehicle. So if anyone is looking for great service and care I would recommend Jeff Von Christierson as your sales guy and Mac Haik for overall company to work with. Thanks again for all you have done for me, will recommend anyone looking for a vehicle to get from you guys.

Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our truck. No pushing or shoving just extremely helpful and at our pace.Thanks Cathy!

Cathy was so helpful throughout the entire process and made this experience so fun and easy. I appreciate all the time she put into helping me and for all of the great advice she has given me. I highly recommend Cathy to anyone looking to buy a new car!

My wife and I had planned a long RV trip from Austin to Kentucky and Missouri to do genealogy research, listen to bluegrass music, sample some Kentucky bourbon and Missouri wine, visit Quilt stores and caves. I took my 2010 F-250 in for suspected ball joint and related issues and told Service Advisor Anthony Vento when our trip was planned. He assigned an extra worker to the job. It turned out to be a big job with side issues that I verified to be correct. Yes, we had our truck in time for our trip even though it was a close call. Thanks also to mechanic Rudy (that's the only name I have) and to all the folks that worked on my truck. Had I not had Maxwell Ford making the repairs my wife and I would not have even made it out of Texas and might have had a serious wreck. We logged 4,700 miles pulling an RV and had no problems whatsoever! Thanks to all that helped, it was a great trip and we accomplished all our goals!

Rafael Estrella did a great job, im interested in 2015 dodge Journey, very helpful on test drive I'm happy with the service, I recommend Maxwell Ford.

Thank you so much to Alberto Fernandez for your excellent care of me and my Ford Escape. As, I told you yesterday, your service is the best I have ever received from any dealership and I have dealt with Mercedes, Audi and Cadillac. It is so refreshing to have an agent that cares about your car and your needs and handles everything with no stress to the client. Thank you so much, Nancy H.

Excellent customer service. John Sullivan always takes great care of my truck, very efficient and organized. Have done business with the service department for years on several different vehicles. I will not go any where else. Thanks John.

Jackie and Jason are the best. Austin Ford service has become unreliable at best. Maxwell Ford is less convenient for me, but the service is done well, on time, with communication and no surprises. It’s worth the drive, and I will return. I’m glad I found Maxwell Ford’s Service Dept in Austin.

Buying a truck here a Maxwell Ford in Austin to, Johnathan Rodrigues has helped us find he truck we are looking for. Hey is polite and helpful, generally my luck with salesmen has been poor what with being pushy or over bearing. But johnathan was relaxed and easy to deal with.

Left my car to get looked at for a couple small issues and it was serviced quite quickly. Great people they're too that definitely care about the people and not just money. Thanks

I took my car in for repairs and was delighted by the care and attention I received. Luis Mancia was my service advisor, and he called and emailed me everything they were doing to my car, every step of the way. I appreciated his dedication to keeping me informed. I felt as if I was the only customer, it was great! Thanks, Ford!

Tad was super helpful and knowledgeable! He listened to what I was in the market for and didn’t try to push into something I was uncomfortable with.

Wonderful service and repair. I will never go anywhere else. It’s great to know we have a reliable place for our service needs in the future.

Marcus was very helpful and showed us all the cars we wanted to see. Very laid back and easy going as well as very knowledgeable

Very helpful and set realistic expectations. Employees were friendly and attentive as soon as I got there. The free shuttle driver was nice too I appreciated him.

Anthony great to deal with. The mechanics did a great job and took care of everything.

Anthony was prompt and courteous and was happy to show the interior as well as to offera test drive whenever I was ready. I also responded to him via email.

Great customer service. Highly recommend the sales rep that helped us. Carlos Guzman. Very patient and helped us alot.

I have a 2012 Ford Focus so naturally my car has needed to be serviced many times. Every service technician I've ever worked with has been incredibly kind, and patient with all my questions. My last two visits were with Jason and he is great. He talked me out of pushing my car off a cliff. Highly recommend!