Used 2020 Ford Explorer for Sale in Seattle, WA

Just needed regular maintenance (oil/filter/check). It was easy to schedule and easy to wait, since the process only took 30 minutes.

I did not have an appointment but I was leaving town on a 300 mile round trip to the Portland area. We were experiencing temperatures in the 80's and 90's. The blower motor for my A/C was broken. Gordy and his crew made room for me in the schedule first thing in the morning. The part was in stock and the repairs were completed by 10AM. I was on my way in comfort. This is why I am a loyal Way Scarff customer. Jim Lonsbery

Purchased 2025 F 150 Lariat. Fast, courteous service from salesman. It was a very easy transaction and out the door in under 3 hours. Had a little issue with box link cleats and the dealership had a fairly fast solution . The dealership also arranged for LineX spray in bedliner at their cost. Very happy with new truck and dealership

My truck overheated but I was able to get it to the Ford dealership. Cory Armstrong was very helpful and got my truck checked out while I was at lunch. When I returned he told me the problem and said the engine would have to be pulled to fix it. That was on thursday. I thought it would be the following wednesday before I would get the vehicle back. Cory called a little after 10:30AM on monday and said it was ready. I was amazed. I want to thank Cory and the mechanics that worked on my truck to get it back to me so quickly. It is very much appreciated.

F-150 2011 model. Service was great, wait time was not long & the staff are purpose driven. The best service center I have ever experienced.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

My highest recommendation to my salesperson Chris Wallace. Chris was professional, knowledgeable, personable, and took whatever time was needed to assure my needs were met in helping me choose the right vehicle. Whether it was in the showroom, on the phone, or via email, Chris made sure my questions were taken care of, before, during, and after the sale.

I am VERY pleased with the Bill Pierre Ford service department. I wish I could say the same for Ford Motor Company overall. I bought two brand new Fords in 2015, a Platinum trim Explorer and a Ford Focus for my daughters. The Explorer has been terrific, the Focus an absolute nightmare. When I offered to stay in the Ford family if only Ford would cut me a deal on a new Escape and a buy-back of the Focus, Ford Motor Company refused. I will NEVER purchase another Ford vehicle (I'm about to drop $25K on a Honda) and am telling anyone who will listen of Ford's myopic stance on the Focus. Too bad the dealership takes a hit as they are great.

I'll be brief and honest here. I did not actually end up buying a used car here. An unforseen situation prevented that. But, in the often frustrating process of car buying, I found that all of my communication with Quality Auto Center, specifically Andy, was actually refreshingly pleasant. Based solely on our conversation alone, I would recommend anyone would do well to consider them. They were helpful and professional, and you don't often get that vibe. Thanks!

I called in and said my car wouldn’t start and described what happened. Danny said probably the battery. He got my car in when convenient for me and a few hours later, it was fixed. Battery. And I got the oil changed too.

I was looking for a car and in the past my friend bought a car from this place, so I have decided to check it out as well. Their staff is truly amazing at answering your messages fast, helping out without hesitation and getting what you want! Great experience, even though I didn't buy the vehicle due to my situation.

We went to Harris ford to look at a truck they had on the lot and was immediately welcomed by the salesman we talked to on the phone. After looking at a couple different trucks they had set up for us we decided on a chevy silverado. The salesman took us in to the showroom and interdused us to the floor sales manager that told us he would be taking over on the sale so there will be no waiting because out time is valuable. Being that we had our two young kids with us it was very valuable due to them getting bored quickly. The salesman offered to play basketball with my kids in order to make it less stessfull for us and boy did it. The customer service is top notch and the sales process is better than I've ever been apart of. We weren't able to come to a deal but it wasn't like they just kept trying to push us into something we couldn't afford, the sales manager said I'm not going to waste anymore of your time I don't think we can get there on this truck. The honesty and the fact that they made it about our time and not a sale makes me a lifetime customer of theirs. They are great.

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

I bought a 2016 Mustang and I absolutely love it!!!! I loved my 07 as well, but Ford took the 2016 to a new level. I arrived early to the dealership on a Friday morning at 7:30. The receptionist called in Mike (who came in early) just to help me find the car. Mike didn't pressure me at all. I told him what I wanted and that I wanted to get through the process quickly and painlessly... Mike did just that. He got me into my dream car for a fair price. The porters, receptionist and all of the staff were so friendly and they really seemed happy for me.

brought my mustang in for service - staff is always friendly - the job ran 45 mins past the promised finish time, but it looked like the service person might have been training someone, so that's ok.

Good car buying experience friendly, courteous and no hassle. Once we test drove the car (no sales man riding along with us trying to sell us) we were pre-approved signed papers and on our way in less than an hour