Used 2023 Ford Explorer for sale near Richmond, IL

Review is for Tim in the service department. Had a really great and efficient experience due to Tim’s fantastic customer service. I’ve been coming to this dealer for years and I think Tim is the best service advisor I’ve had. He is really top notch and went above and beyond to assist me.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

Bought a 2022 Bronco Sport. Just love it. Joe delivered it today. He stayed and helped me setup the FordPass. Thanks Joe L. & George in finance.

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

The part i really appreciated about it was the fact that of the fine gentleman i worked with, Tim, Matt and Teddy, they understood that the 1 truck they had on the lot I liked but had one feature that I did not want to have on a truck I would buy for the future. I had said feature, Ramboxes, on the truck I traded and I think they was a great creation by Ram. I like the Ramboxes and the way they create extra storage on the outside of the truck for ease of access. However with my current and expanding family situation, I was going to need a standard bed. After I explained this to all 3 of them, they were polite and receptive of my request and worked hard to find a truck they could do a truck for truck swap that was on my wheelhouse of options. They were able to accomplish just that and I am very appreciative as the truck I purchased will hopefully be a lifelong vehicle turned into a collector's item since it is a special edition truck.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

James, Jacob and Michelle all did a great job. They kept me informed on the progress of the order and worked with my schedule to arrange the actual purchase and pickup. James was very thorough in explaining the vehicle features and getting me out the door in a timely manner. Received a fair price for my trade-in without having to haggle on price (I had an offer from CarMax and stats from NADA, KBB, etc. so I knew what it was worth). Would buy from them again without hesitation.

Great easy place to get you a new nice car great people working there

I love the Napleton-Libertyville guys! Rich was our sales guy. He was so easy going, listened to what we wanted and made suggestions without being pushy. He helped us get the best deal! Bob made the finance process run smoothly and took the time to walk through all our questions and concerns while also being mindful of our time. Overall, I’m very impressed with the customer service at Napleton

We were greeted immediately by a technician. Service was identified with an estimate of delivery time. Additional service was scheduled and we were directed to our car

Thank you so much George Adam, you were so helpful and friendly to me. You took your time to explain each necessary repairs to me and at a reasonable price. The work was carried out efficiently. I highly recommend the dealership and I would always recommend George Adam.

We’re back again! A few months ago, we stopped into Wickstrom Auto Group, but at that time, the car we were considering didn’t quite meet our needs. Alex and Rob were great—never pushy and never trying to sell us something just for the sake of making a sale. Alex repeatedly emphasized that he didn’t want us to end up with a car we didn’t truly like or might regret later, which we really appreciated. Fast forward two months, and we were still in the market. Wickstrom had a few options available, so my wife and I went back, took our time reviewing them, and test drove several vehicles. In the end, we found the perfect fit—an Explorer with towing capacity that will suit our needs for years to come. Alex and Rob really came through. They were knowledgeable, patient, customer-focused, and easy to work with throughout the entire process. We’ll definitely be returning to Wickstrom for future vehicle needs. For us, the drive was absolutely worth it for the level of service we received.

We purchased a used car from them. They made the process so easy! They provided personalized service. Everyone was friendly and professional. The whole experience was positive.

Such a great place to buy a car, whatever you are looking for, very easy people to work with and no pressure at all. I have now leased 3 vehicles from them and its always been easy!!

We had a great experience working with Michael R! He was friendly, easygoing, and took the time to understand what we were looking for. There was no pressure or pushy sales tactics—just honest help and patience throughout the process. He was also kind and respectful with our kids, which we really appreciated. Overall, Michael made the car-buying experience comfortable and enjoyable. Highly recommend working with him!

Top notch customer service department. They keep you informed of what they're doing,and how long it will take. Send you update while you are waiting. Dave been servicing my truck 2 years now, and I have no complaints.

The team at Gordie Boucher Ford of Kenosha is professional, gracious and extremely dedicated to the customer. Our Sales rep Terryn was very helpful and went above and beyond to make sure the whole car buying experience was an excellent one. Terryn provided a flawless experience with consistent communication, follow ups, providing videos and info of the vehicle and even going out of his way to not just make the sale, but instead check to see if I was satisfied with the truck and the process. Most car dealers and Sales reps don't have that genuine sense of customer rapport or high level of service quality standards. But Terryn and the team at Gordie Boucher have exactly that. I recommend anyone to visit this dealership and see for yourself!

Just got my Mustang serviced for some recalls. This place was so on top of everything! Excellent communication, easy scheduling, speedy service. I’m very happy after experiencing terrible service at a different nearby Ford dealership.

We had such an amazing experience working with Michael Kajdanowski! From the moment we walked into the dealership, he made the entire process feel smooth, calm, and honestly… luxurious. It was a late Saturday night, and despite the timing, Michael never rushed us. He took the time to walk my husband and me through all the features, answered every question with patience, and made sure we felt confident in our decision. What we appreciated most was the low-pressure approach — it truly felt like he was there to support us, not sell to us. This was my very first time stepping into a Lincoln dealership, and I completely fell in love with the Lincoln Aviator. Michael made it happen for us to get exactly what I wanted — my color, fully loaded, and at a price that honestly exceeded our expectations. The entire team worked together to make the numbers make sense, and we were able to walk out of the showroom with our vehicle that same night. What made this experience even more meaningful is that Michael helped make this happen for our business. This wasn’t just a car purchase — it was a major milestone for us, and he truly honored that. He understood the importance behind the decision and supported us every step of the way. The experience felt aligned, easy, and elevated from start to finish. We never felt pressured, only supported, and that made all the difference. Michael’s professionalism, knowledge, and genuine care for his clients truly stood out. If you’re looking for someone who will guide you through the process with transparency, patience, and excellence, Michael is your person. We are beyond grateful for the experience and absolutely love our new Aviator. Thank you, Michael, for making this such a special and memorable milestone for us!

Salesstaff were friendly and professional. All who I talked to were very polite. I have no doubt that this will be the same when I go in to pick it up.

I had the best experience buying my new Trax. Craig Winger was absolutely amazing. He is very personable He was great about what I wanted and did not try to persuade me in any way. Just a great guy and you felt more like he was friend than a salesman. The whole Lynch family was great. Tom and Dan were great also. Just a great experience for buying a vehicle, the best I have ever had. Craig thank you I Love my New Blue Trax. Would totally recommend Lynch for your next vehicle purchase. 10 stars and more