Used 2023 Ford Explorer for sale near Richmond, IL

Review is for Tim in the service department. Had a really great and efficient experience due to Tim’s fantastic customer service. I’ve been coming to this dealer for years and I think Tim is the best service advisor I’ve had. He is really top notch and went above and beyond to assist me.

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

We’re back again! A few months ago, we stopped into Wickstrom Auto Group, but at that time, the car we were considering didn’t quite meet our needs. Alex and Rob were great—never pushy and never trying to sell us something just for the sake of making a sale. Alex repeatedly emphasized that he didn’t want us to end up with a car we didn’t truly like or might regret later, which we really appreciated. Fast forward two months, and we were still in the market. Wickstrom had a few options available, so my wife and I went back, took our time reviewing them, and test drove several vehicles. In the end, we found the perfect fit—an Explorer with towing capacity that will suit our needs for years to come. Alex and Rob really came through. They were knowledgeable, patient, customer-focused, and easy to work with throughout the entire process. We’ll definitely be returning to Wickstrom for future vehicle needs. For us, the drive was absolutely worth it for the level of service we received.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

My sales person Alex Valdez was great! I thought he would give up on me because I was very picky and expected alot. I had resigned myself to keeping my current car, but then he found me the perfect vehicle and I love it! All in all it was a pleasant experience and I highly recommend McGrath Honda/Elgin. Just ask for Alex Valdez and he will work hard to find you what you want!

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

Thank you so much George Adam, you were so helpful and friendly to me. You took your time to explain each necessary repairs to me and at a reasonable price. The work was carried out efficiently. I highly recommend the dealership and I would always recommend George Adam.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

The part i really appreciated about it was the fact that of the fine gentleman i worked with, Tim, Matt and Teddy, they understood that the 1 truck they had on the lot I liked but had one feature that I did not want to have on a truck I would buy for the future. I had said feature, Ramboxes, on the truck I traded and I think they was a great creation by Ram. I like the Ramboxes and the way they create extra storage on the outside of the truck for ease of access. However with my current and expanding family situation, I was going to need a standard bed. After I explained this to all 3 of them, they were polite and receptive of my request and worked hard to find a truck they could do a truck for truck swap that was on my wheelhouse of options. They were able to accomplish just that and I am very appreciative as the truck I purchased will hopefully be a lifelong vehicle turned into a collector's item since it is a special edition truck.

We purchased a used car from them. They made the process so easy! They provided personalized service. Everyone was friendly and professional. The whole experience was positive.

We were greeted immediately by a technician. Service was identified with an estimate of delivery time. Additional service was scheduled and we were directed to our car

James, Jacob and Michelle all did a great job. They kept me informed on the progress of the order and worked with my schedule to arrange the actual purchase and pickup. James was very thorough in explaining the vehicle features and getting me out the door in a timely manner. Received a fair price for my trade-in without having to haggle on price (I had an offer from CarMax and stats from NADA, KBB, etc. so I knew what it was worth). Would buy from them again without hesitation.

Great easy place to get you a new nice car great people working there

Awesome service from Huntley ford and it's salesman Rob specifically. Huge selection makes car shopping in one place easy and convenient!

Just got my Mustang serviced for some recalls. This place was so on top of everything! Excellent communication, easy scheduling, speedy service. I’m very happy after experiencing terrible service at a different nearby Ford dealership.

I love the Napleton-Libertyville guys! Rich was our sales guy. He was so easy going, listened to what we wanted and made suggestions without being pushy. He helped us get the best deal! Bob made the finance process run smoothly and took the time to walk through all our questions and concerns while also being mindful of our time. Overall, I’m very impressed with the customer service at Napleton

Such a great place to buy a car, whatever you are looking for, very easy people to work with and no pressure at all. I have now leased 3 vehicles from them and its always been easy!!

We had a great experience working with Michael R! He was friendly, easygoing, and took the time to understand what we were looking for. There was no pressure or pushy sales tactics—just honest help and patience throughout the process. He was also kind and respectful with our kids, which we really appreciated. Overall, Michael made the car-buying experience comfortable and enjoyable. Highly recommend working with him!

Top notch customer service department. They keep you informed of what they're doing,and how long it will take. Send you update while you are waiting. Dave been servicing my truck 2 years now, and I have no complaints.

Napleton Ford provided quality and professional service and the new car was in fantastic condition upon delivery. Richard the sales consultant was extremely knowledgeable and professional helping me navigate all the controls in the 2026 Platinum Explorer. I truly appreciate his time explaining the workings of this amazing vehicle.

We really appreciated how dedicated the staff at Huntley Ford were. We spoke on the phone and visited to check out a few vehicles with Daniel. He was very patient and wonderful to work with. Although we didn't purchase a car during our visit, we would recommend that anyone visits the dealer for a great experience.

Fast and easy buying experience at Huntley ford! Rob knew the products well and got us into our leaf quickly and Frank got us in And out of finance just as fast!