Used Ford Explorer for Sale in East Peoria, IL

Today I signed the papers for my second lease with Mike Murphy Ford after meeting several times with Anthony Davis. Throughout both interactions (2015 and 2018), Anthony was professional, helpful, and encouraging: but NOT pressuring me to make a decision. For comparative purposes, I talked with two other local Ford dealers after my initial meeting with Anthony in early January 2018. The first sales person at Dealer #1 was - in a word - obnoxious, presenting the idea that anyone would be privileged to work with him. The second person (Dealer #2) was more professional; but after I met with him for two hours and given him a written list of questions I needed to have answered in order for me to make a decision, did not respond for more than 5 days. In that e-mail, he only addressed half of what I had asked. I sent him another e-mail containing the questions, and received no response. Anthony was very patient, answering all of my many questions in a timely manner; and did not pressure me to spend more than I can afford. It has been a pleasure to work with him.

We bought a 2018 Ford Fusion Hybrid from Mike Murphy Ford. Jimmy was our sales person. He was very nice, no pressure. When I first called about the car, he disclosed two minor blemishes (wheel and trim piece by the bottom of the door) that the dealership was going to repair. They did excellent work and made it look great. When we received the car from detailing, it had a significant scratch on the roof, no fault of the dealership's. We called Jimmy and he made it right, no questions asked. We are currently waiting to get the car back, but they have made a big hassle very easy to deal with. Thanks for that. Fully recommend the dealership and Jimmy!

I don't do reviews but I felt I needed to for Lighthouse. This was an absolutely shocking experience for any company these days much less a dealership. Everyone, and I mean everyone, was incredibly customer focused and some of the friendliest people I've dealt with. No games, no hassle, the actual deal probably took 5 minutes. Even though they were busy Keith and Shanin worked late to get us out the door with the truck since we drove a couple of hours to get there. Fair pricing all around and good people to work with. Do yourself a favor, go see Keith Edelman and get yourself a good deal on a clean vehicle with someone you actually will be glad to do business with.

This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

Nick Reece provided very professional, friendly and helpful service in our purchase of our new F150. We left feeling we got more than we paid for, because we did. We took advantage of several Ford and personal discounts, i.e., Ford military veteran discount, 3 Ford rebates plus Ford Financing rebate which Mike Murphy and his staff helped us use. Also learned Mike Murphy is very clear and concise with extended warrantees, which we purchased for the first time ever. Nick Reece demonstrated that he is very knowledgeable and efficient in his job and helped us get approved for some good discounts which we were seeking. He knew we were coming in because we had called and had the F150 all ready to test drive and greeted us as we walked in the door. Absolutely no waiting. We'll be back and will recommend Mike Murphy Ford, even to our 4 children who are all in their 20's and will probably be making their 1st new car purchases in the future. Todd Brekke took care of our financing and other paperwork in a very timely, efficient manner and had good informative answers for all our questions. The entire purchase was complete and we drove the truck home in a short afternoon visit after lunch, about 2.5 hours, lock, stock and barrel. And we got to talk with Mike Murphy too. FIVE STARS!!!

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

I have been looking for a new vehicle to replace my 2014 Ford Explorer for several weeks. The dealership I have worked with on several prior vehicles could not seem to make the deal I wanted, so at the advice of a co worker I decided to give Mike Murphy a try. I was immediately impressed with the level of customer service and respect given by My salesman, Jimmy Howard. As a woman, at times, I get the feeling that I am treated like I don???t need to know/ wouldn???t understand the specifications, history etc of the vehicle. I did my research on what I wanted and WhaybI as willing to pay??? Jimmy, the finance department, and business manager were able to get me exactly what I wanted at the price I wanted to pay. Moreover, I was treated as the experienced, competent car buyer that I am. Thanks Again Jimmy! I encourage you to request JIMMY HOWARD by name the next time you decide to purchase a vehicle.

I live 100+ miles away from the Pekin but made the trip because of an internet inquiry. We were fortunate enough to have Neal Shryock respond to the inquiry and, based upon a timely response, decided to make the trip to Fort's Toyota. When we arrived, Neal met us at the door. We were looking at a particular vehicle and Neal spent more than two hours talking about the model in general, showing us the specific vehicle, features, etc., and acquainting us with the dealership. He was honest and candid throughout. No pressure to buy but Neal offered any assistance he could in the future and wished us well in our search for a car. All-around pleasant experience and we won't hesitate to return. Only wish Fort's Toyota was closer to our home!

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

We walked into Mike Murphy Ford in Morton, Ill not expecting a whole lot, However, when we got in we met Jimmy Howard who helped us find exactly what we were looking for. We were idolizing a small ford focus or and older fusion that was a little cheaper. he first set us up with a 2008 Ford Focus that didn't really fit our style. Then when we asked him what else he had, he told us about a 2013 Ford Focus Se. When we went over to the annex to retrieve the car, We found ourselves looking at a used but practically new vehicle. It had over 100,000 miles on it, However, it was in great condition for how long it had been used. Jimmy Howard helped us find exactly what we were looking for!

My husband and I have always purchased higher end cars in hopes they would run for a long time and be solid cars. However, that never quite worked out as planned. We have always heard great reviews from family and friends regarding Toyota???s. This was my first experience purchasing a car in Pekin and a Toyota. We could have not been treated better! It was a very busy day, as well. The warranty???s offered were amazing! The services offered were a great surprise. I would recommend this dealership! The car is one of the best I have had! Thanks to Roy for all his help in making it happen! The entire staff was incredible and fun to deal with!

It’s nice. It wasn’t a good fit due to the size for me. I mainly drive in the city and it’s a struggle to park with suv’s

They contacted me by phone and email. It just didn't work out time wise for me to get over to their dealership.

This car met all requirement has plenty room front and bag it ride grade has Sony sound system and 3UBS port doula moon roof leather seat and more.

I waited a few weeks to write my review to let any unfair buyer's remorse pass. I have to give credit to my salesman: Bob Hunter was great to work with overall and should be credited with making the sale and follow-up service experience a better one. Bob reached out to me after my initial price request via email was turned down. He emailed and said they would be willing to work with me on the price I requested. That was good news! We decided to test drive on a Monday night, an hour before they closed. I made it clear to Bob that I was likely not purchasing that night. If all went well, I would be back the following day to make the purchase. We test drove the car, ended up really liking it, and Bob asked what it would take to drive home. I told him if they agreed to the price and concessions, I saw no reason we couldn't make it happen that night. We ended up agreeing to purchase the car that night for what we thought was a more than fair deal. I suppose any issues I had could be attributed to it being so close to their closing time. I could have done a better job of identifying issues on my end with more time. We agreed to the price, got approved for financing, and overall, it was a pretty painless experience. Two issues did arise afterwards, though. The first was we found out there was only one keyfob for the car. Admittedly, this was a personal pet peeve of the process. We called a Hyundai Dealer afterwards and got quoted over $400 for a new one. That definitely left a sour taste in my mouth and made a great deal...less great. In addition, we found after a day of driving, the driver's side door did not align properly and needed adjustment. These were things that I could have noted or remembered to ask about if I allowed myself more time. To my surprise, Bob called me today (over two weeks after purchase) and told me they located an additional keyfob for the SUV we purchased. If I were a betting man, he went out of his way to get one made. I don't know that for sure, but in the least, he secured a second key for us. This follow-up, a few weeks afterwards, definitely made the sale in my mind. We were happy with the price, but having one keyfob really sucks for a mixed-use family vehicle. If you are still wondering about the Driver's Door issue, I can credit them with at least looking at it for free. My only recommendation, and it is one that would apply to any dealer, is allow yourself ample time to look over the car before purchase and make note of all of those issues before purchasing. In the end, we're very happy buyers. We got the car we wanted, for the price we wanted, and a salesman that went out of his way to make things right after the fact when there was no additional incentive to do so (except maybe this review). I'd recommend Bob to friends and family for a great purchasing experience.

This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.

I walked into Mangold hoping to trade in my car in order to lower my monthly payments. I told Willie what I wanted in a car and my price range and he went above and beyond to make it happen for me. Willie sat with me for at least an hour, answering every single one of my questions in a way that I could understand, and making sure I felt like trading in my car was the best decision for myself in the future. Every single moment I’ve been at Mangold, I’ve felt truly cared for as a customer and that my needs were being 100% addressed and taken care of. Mangold has been my best car buying experience by far— and Willie as a salesman is as good as they get. I would recommend Mangold and Willie to others over and over. I truly couldn’t have had a better experience!

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

Shopping for a ‘new’ used car can be fun or stressful. Plan on spending time on this because it is a lot of money spent in the end. Bob was the Internet salesperson we dealt with. He was friendly and went out of his way to assist us. He was busy with another family searching for the perfect car match too. He let us take a test drive by ourselves. He gave us alone time to confer. When the looking and buying process was taking a long time, he recommended a place to eat. Yummy! In the end, the paper work was accomplished efficiently. We drove home with our new used vehicle and were pleased with the process. Thanks!

Great vehicle for a rode trip! Very comfortable! Easy on gas ! Great vehicle to haul the grandkids to ball practice! Easy riding & all out vehicle to be rode in city or country!

Tom Rich was a no pressure salesman ,they do great pricing and we were in and out in a couple hrs with a new f150 I would recommend if you want a great buying experience go to Heller in Elpaso Il.

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.

Could not believe how easy, and relaxed this process was! Loved the whole experience! Cory Bellot and Steve Johnson made the entire experience fun, clear, effortless, and simple. The guys gave me a straight forward approach without leading me astray! I would recommend these 2 over and over! After searching for a new vehicle for some time, I walked in and walked out knowing that I was being taken care of and getting exactly what I was looking for! I appreciated their honesty and was well worth the drive to El Paso to work with them!

It has heated seats and that is all I wanted in my car LOL. Love the navigation it has, the remote start, the stowing of third row. It is wider than my last explorer so I am still adjusting to that. Rides very smooth.

I saw a car I was interested in on their website and submitted a request for information. Cliff emailed me the info quickly and offered other options after asking what options I wanted. When we both felt comfortable he had a couple of quality options for me he invited me to come look at them in person. I was greeted with a big smile and firm hand shake and made to feel very welcomed and the whole dealership made me feel appreciated. Long story made short I bought the car that night after visiting 5 other dealers before that night. I had a small issue with the car after I got it home when I called Cliff and explained what it was was a simple "WE'LL TAKE CARE OF IT". Absolutely no hesitation and it was fixed. It was very anticlimactic as I was expecting to have to argue with them. This is a GREAT place to deal with. My last.4 cars have all been bought at different dealers but I already know where my next one will be bought, HELLER. THANK YOU

Had a very pleasant experience shopping for my used SUV. Rich Tom was my salesman and he did everything in his power to facilitate this sale in a timely fashion on a very busy day. I couldn't have asked for a better experience, will definitely buy here again.

This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.

Earlier this month, we needed a used commuter car so we went to Pete Oldham at Heller Ford. I had been talking to him about possibly buying a new F150, but I was leary about switching to Ford after buying GMC's for so many years. Pete is very patient and no pressure. He let me drive several F-150's off the lot. But today was about a used vehicle. He found the used vehicle at the Pontiac store and had it drive down. While we waited he ensured we were comfortable. Once we decided on the vehicle and the deal was finalized, we were out the door with the keys to an 08 Crown Victoria within 30 minutes. The buying process was very efficient. We walked away very unhappy. Three weeks later, it was time for the new pickup truck. After struggling with trying to purchase a new GMC Sierra Denali from four local GMC dealers, I went to see Pete ready to give up on the whole thing. Pete let me drive two more F-150's on the lot. We then went online and built and priced my ideal F-150 King Ranch. After the build and price, he went to the manager desk and brought back a build sheet of the exact truck we had built, including exterior color and options. We then agreed on a deal quickly. The first deal Pete came back with was very close to what I was hoping to get. The particular truck I wanted was no on the lot. It was "in transit" and Pete expected it within a week. I was good with that wait time. Two days later I receive a text from Pete with a photo of my truck just off the truck. He immediately took it to have all the accessories put on it. I signed the papers three days later and have a new F-150 King Ranch. After a few days, I cannot understand why I did not give Ford a chance sooner. I have never been so happy with the purchase process. At Heller, it is an efficient, quick process. I highly recommend Heller Ford. Ask for Pete Oldham. He made the whole process easier for a frustrated buyer. I have never been so happy about a vehicle purchase process, and I have purchased 54 vehicles in my lifetime so far.

The car met all our needs but one, towing. Decent and as advertised but not great with rolling hills or the mountains of Tennessee. Advertised limit is really the limit.

We couldn’t be more happy with our experience at Heller! John was so helpful and patient with us while we looked and talked about at least 6 vechiles! He helped us compare without pressuring us into anything! Working with John was a pleasure & I would definitely recommend him & Heller to friends and family!

This exployer is the nicest one that I have had by far. Very nice driving vehicle. Love the cooling and heated seats. Love heated steering wheel.

The dealership: This dealership is not going to negotiate on price, and this is because they provide great service and a modest/fair price for your vehicle. I am confident in my evaluation because I spent HOURS fact-checking and reading reviews on the business. Advice to consumers? Accept the business model early and enjoy the stress-free environment that this company has worked hard to create for it's customers! The salesperson: Raef Friedricks was very patient and understanding of our past experiences with haggling-dealerships, and provided us with great customer service that ultimately won us over when deciding to buy from Heller Ford. Other dealers/salesmen would not even make eye-contact with my fiance when she asked questions, and Raef unknowingly won many points with us after our first visit by addressing her directly when she spoke.