I went to 3 cities and 5 dealerships looking for a specific type of vehicle. Rossco was one of those dealerships. At each of the other places I visited I felt somewhat intimidated by the sales staff but not here at Rossco at all.
Ricky was very friendly, professional and helpful. When diagnosing a possible issue with the car, he suggested exactly what I was thinking and we worked it out immediately.
The price was half KBB suggested price, CarFax was exceptional and the car drove out better than any of the others I tried. How many dealers this size offer CarFax "free" report - none I've found!
If I could give a higher score I would - extremely happy with value.
A little bit out of the way but worth it! A great markdown got me in the door, but there was no pressure to upgrade, even though my options were laid out for me. They made time for me and didn't make it seem like they wanted to be on to their next customer.
Great experience buying a new Silverado. Everyone I talked to offered to help and seemed genuinely concerned that all my questions were answered. Rick in particular as well as Heather went the extra mile to ensure the vehicle was presented to me clean, that I had no questions regarding the truck or the paperwork involved and that I had the best financing with the lowest interest rate available.
Jeff single handedly restored my faith in car dealers. After a miserable experience trying to buy a BMW X5M in Dallas, I found that Jeff had one listed. He had it fully serviced, checked the brakes and tires and gave me the measurements. He had BMW take care of some recall work before I arrived to pick it up and had it clean / full of fuel / and ready to go!! Nothing was misrepresented and I found the vehicle in better condition than described. He picked me up from my hotel and checked on my travels as it took two days to drive it home. Bottom line, customer service is lacking these days, but not here. I couldn’t be any happier!!! Thank you sir!!
I was on a 2100 mile trip in a F150 and developed a loud brake noise, stopped in without an appointment and they put the truck on the lift and found the problem and had me back on the road in a very short time. The technician and service manager were great and they even helped us hook the trailer back up. It was a pleasure to find genuine nice caring people.
Only one of many dealings I've had over the years with this dealership - they are at the top in my estimation. Great people, good workers that know what they are all about and Management that is appreciative of my business. They have saved me money and did a great job with repairs when needed even though it's seldom. Their customer relations are second to none and best of all they are people you can count on to get the job done right the first time.
Second Jeep purchased from Joe Stroppel, honest & works hard. Andy is great as well getting us such a great rate! We will continue to get our vehicles serviced here as well as all of our future purchases.
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